This company is awful. First I took a bracelet in to have the catch repaired. After they had it…read morefor a week, I called to check the status. They said it would be ready in a couple of hours. So I went 3 hours later only to be told that it was not ready and the repair person was out to lunch. So I waited. He came back and I got my repaired bracelet and assumed this was a fluke. A month later I went in to have a ring sized and some diamonds set in a new ring. After 10 days (on a Friday mid-day) I called to check the status and they said the ring re-size would be ready at 5:00pm, and they were still working on the second ring. I didn't make it there until the following Tuesday. They could not find my ring and the repairman was out getting his hair cut. I told them I couldn't believe they couldn't find my ring and they texted the repairman. They said they didn't know when he would be back so I chose to wait a few minutes. I continued to tell them how unprofessional they were as a business. Soon after, I saw the clerk speaking with a man in an office (the owner/manager I guessed). The clerk came out to me and handed my ring and diamonds saying he hadn't gotten around to them. They had never even started on either project. DO NOT patronize this business. Their customer service is terrible. 5 thumbs down.

From the owner: We are 4th Generation Jewelers specializing in Antique & Estate jewelry as well as the finest…read moreDesigners like Mikimoto, John Hardy, Konstantino, Gurhan and Armenta. We have the largest selection of engagement rings and wedding bands in Northeast Louisiana including Tacori and Verragio. We are also the official Jewelry for TAG Heuer watches.

Serendipity- "the act of making fortunate discoveries by accident." Serendipity pretty much sums up…read morehow I came across this cute boutique when I was out running errands one day. (Ok so maybe it was more like going for a chocolate fix next door at Bayou Chocolate because of my sweet tooth). Serendipity Designer Jewelry is located in Monroe's Northgate Shopping Center on Forsythe and 18th Street. The storefront is spacious and bright, with most of the interior walls painted white, with hints of black accents and designs. It has a very modern look and feel, as are the jewelry and accessories on display throughout the the boutique. Serendipity carries a diverse selection of exclusive jewelry from world designers like Pandora, Alex and Ani, Ronaldo, Virgins Saints and Angels, Brighton, Uno de 50 and Mariana. In addition to jewelry, a limited selection of handbags and shoes are available. Expect to be greeted with a modern and elegant feel, along with nothing but the utmost charming Southern hospitality from the staff. On my handful of visits, the staff have always been helpful, but unobtrusive so you can leisurely browse through everything. At first it was overwhelming not knowing where or how to start because of all the shines and sparkles, and so I gradually made my way around the whole store. I was surprised to find a small sale section in the back corner with stellar deals on jewelry, and I definitely found a few items of interest. I also purchased a gorgeous versatile handbag with handles and an adjustable strap that could be adjusted to two different lengths. I found a Ronaldo bracelet I really wanted but they did not have my wrist size, so I had them order one for me without any problems. Sign up on their list and receive future store credits from all your purchases. No matter the special occasion or once in a blue moon splurge gift for yourself, you will be sure to find something at Serendipity. Prices are mostly affordable, but some of the more luxury jewelry pieces are expensive. An added perk is the lovely complimentary gift wrapping. Go visit Serendipity and you'll end up falling in love with a shiny and sparkly treasure!

From the owner: Jewelry, Accessories and Shoesread more

I had an amazing experience with Randy Smith. He repaired my bracelet with no hesitation while I…read morewaited, and the entire repair was less than 20 minutes.The quality of his work was excellent, and the price was very reasonable .It's hard to find such friendly, honest and efficient services these days.I truly appreciate how quickly he helped me, my bracelet looks great adrain. I highly recommend Mr Randy Smith to anyone looking for a trustworthy jeeeler.

If I could give a big fat 0 I would! The people in this store HAVE NO IDEA what "Good" customer…read moreservice means! Dropped a watch off on the 5th for engraving, it was promised on the 19th. No watch on the 19th. Called and called and was given lines of bull and for WEEKS. Got the watch back FINALLY on the 30th! Looks just like chicken scratch. I will go to Dollar General before I buy jew from this palace again.

Love the selection and staff is awesome - So many beautiful stones- I had my old wedding…read morerefurbished with my husband's birthstone!!