I was a patient at this practice for a few years unfortunately and ultimately left with a very…read moredisappointing impression of how patients are treated when they raise concerns. From the beginning, I repeatedly requested to see the physician, Dr. Perez, for my primary care concerns. Despite multiple requests over several years, I was consistently scheduled with the Jen the PA instead UNLESS I wanted to invest in aesthetics treatments. Yah it's Scottsdale, but I'm here for my health, not my appearance. While I understand the role of physician assistants, I specifically wanted physician involvement in my care and was never able to obtain it. (I still don't have answers from last summer's outstanding health issue because they truly don't care about their patients health). I also experienced ongoing communication and billing issues with the extremely rude front staff. On more than one occasion, I was told coding corrections would be submitted to insurance and that I would receive updated itemized invoices. The invoices never arrived. When I called for updates, my voicemails frequently went unanswered. I later learned that at least one bill had been sent to an incorrect address. My final experience was the most concerning. I had recently recovered from Influenza B and was suffering from what was later believed to be Hand, Foot and Mouth Disease. I was in significant pain and visibly ill during my visit. As I was leaving, I was aggressively confronted about an outstanding $100 bill that I had previously called about and requested information on. When I attempted to explain that I had already been trying to resolve the billing issue, I was repeatedly interrupted, dismissed, and treated with hostility rather than professionalism and empathy. The girl rolled her eyes at me, shook her snubby pony tail at me looked like she wanted to hit me. I told her to just email me the itemized invoice and I'll pay it when I get home. That invoice also had an incorrect address on it. Go figure. The competence here is real high as you can see After sending a message through the patient portal about my experience to Jen, I finally received the first and only message from Dr. Perez himself. Unfortunately, instead of addressing the communication and billing concerns I raised, I was told that I seemed to "have a problem paying my bills" and was informed that I should seek care elsewhere. This was particularly surprising given that I have always paid my balances and had repeatedly attempted to obtain clarification before paying invoices that I had not received. It's not about the $100 invoice. I make way more than that by posting a 20 second tik tok, and I spend way more than that in 5 minutes on a round of drinks for friends. It's not the price, it's the principle. Healthcare is about more than diagnoses and referrals. It is also about communication, respect, and patient advocacy. In my experience, those areas were severely lacking here. I have since transferred my care to another physician and have received a level of attentiveness, kindness, and professionalism that confirms my concerns about my experience at this practice. Based on my experience, I will absolutely not recommend this office. For the record, Jen is nice and caring.. she doesn't belong there.

Beware: Doctors office canceled a prescription with no notice with less than a week of it left,…read moreonly found out from CVS. Apparently it's "office policy" that unless you shell out the $100 out of pocket at least yearly for a doctor's visit that takes less time to simply continue the prescription than waiting for the giggling with female employees to stop does, they cut you off won't even do a 1 month extension so you can actually make an appointment. ***A funny update: the day after I posted this negative review, the vindictive practice sent a letter stating I could no longer be their patient, as if I would have anyway. A word of sorely needed advice: less time hawking reviews online and getting bent out of shape for the poor job you did, more time acting ethically to the patients who pay far more than the 30 second visits are worth.

Last week I had the Serenity Facial (1hr) and Serenity Massage (1hr) package with the added…read moreDermaplaning. I had Morgan for Massage and Rebecca for the Facial. I will only request them when I return, just exceptional experiences with both ladies. I had some tightness in my hips and piriformis and Morgan was great at targeting massage in those areas. Rebecca's attention to my individual needs was welcomed and appreciated. I love the facial moisturizer and foaming face wash that I purchased post treatment as well. This Spa has a perfect for location, abundant parking, relaxing reception with refreshment and snacks and low lighting to ease you into the chill vibes. This has to be on your list for best spas in Scottsdale. Amazing quality/pricing.

Couples massage . This place was amazing the best service and the best massage therapist. Named…read moreChanel . It was my birthday and it was Amazing

My experience at Desert Rain Skin was sooooo wonderful. The women I worked with, Nicole and Mandi…read moreare very nice, polite, so cute and they are very knowledgeable of their craft! I highly recommend Desert Rain Skin for all of you beautification needs! I've tried a lot of spas and this is the place! By the way the office itself is very lovely and comfortable as well!

I had the best experience as a first timer getting filler. My chin / lips have never looked better…read more Whole staff was knowledgeable and friendly. I will never go anywhere else. If you are looking for an injector or facial this is the place to go!

I have been a client at Blume, specifically with Julia, for years and they are simply the best!…read moreJulia is a delight to be around, very knowledgeable, and will not lead you astray! When I have a question she is always quick to respond, and their front of house staff is wonderful. They also have great sales and deals throughout the year which I always appreciate. My skin looks great- I have been seeing them for acne scars, to keep sun damage at bay, and for laser hair removal- and I recommend them to anyone who is interested in lasers!

I have been seeing Trisha for over 5 years now for lip and smile line filler. She is so sweet and…read moreso detailed. She does not rush you through any questions or concerns you may have before and after the injection and really works with you to get the look you are trying to achieve. She is also not afraid to communicate when she feels something may not look good and gives excellent recommendations which I appreciate. I am always thrilled with my lips after and her injections last so long for me compared to past treatments. She has also helped me correct a bad filler result from an injector at another Medspa. She is great at achieving symmetry and facial balance and very skilled at what she does.

Hi, I got Botox from Jamie at the Desert Ridge location. And it was really a fantastic experience!…read moreShe spent a lot of time reviewing my facial muscles, she used different approaches and was not painful at all. I would highly recommend her, I am so excited to see my results. And also the office is lovely, very clean and the front desk staff was helpful. Literally my only complaint was that there forms like an option for hazel eyes. Everything else was perfect!

My skin is glowing after my derma plane and Hydrafacial with Shannon! Everytime I come in I'm well…read moretaken care of and always leave learning something new about my skin

I'm such a huge fan of this med spa!! It is beautiful and clean! All of the girls who work here…read moreare extremely helpful and knowledgeable in the services and products that they offer. I love the fact that they customize whatever you're looking for to your personal specific needs. They will not try to oversell you or have you buy anything that's not needed. I went in to buy skin care and to get lip fillers. Jamie Comstock was incredibly gentle while doing the lip fillers. They put on numbing cream to help with the pain and Jamie was amazing and did such an awesome job! I have had Botox many times but it's my first time for lip fillers and her technique using the needle was impeccable. She was gentle and precise. If you want any service done she is the guru to go to! She does beautiful work! I love that they offer ZO Skin Health. This is a top-of-the-line medical grade skincare system that will deliver the results that are desired! I highly recommend this Medspa and Jamie to anyone looking to get any type of service done or wanting to buy skin care.

I'd like to give another incredible review to this place- but specifically to BRE- the front desk…read morereceptionist- WOW I just adore her so much!! She is so sweet, bubbly, and kind. I had a great time chatting with her and appreciated her help with products!! Monica my injector was very kind and efficient as well! A front desk receptionist can seriously make or break a place and let Me tell toy Bri excels at her job!! I enjoyed my experience today :)

They have been so attentive to this, that I have changed my review to show what a great Spa this…read moreis. I have been going there for over 10 years and mistakes happen. The way they took care of me was so Wonderful that I have reinstated my membership. LOVE THIS PLACE!!!

Alex is just amazing. He is so professional and caring. Medspa is so fortunate to have him.read more

excellent products the only skin care i need extremely…read morehelpful for problematic skin

I love this skin care brand! Easy to use and they are honest about what works and what doesn't, for…read moreclearing breakouts. Made a big difference in my skin and confidence

Regina, my aesthetician, is outstanding!! She always caters to my skin needs depending on the…read moreseason and my skin changes. She is very knowledgeable. She is very friendly and professional at the same time! I've had multiple different facials from her. All of them have been amazing. I would recommend any of my friends and family to see her.

I absolutely had the best experience with Callie one of the Estheticians! She provides advice and a…read morevery personalized approach when helping me accomplish my goals with my skin. If you are looking for an exceptional experience, ask for Callie! Not only can I get the best skincare while at the skin clinic, but you can feel even better about fine lines by getting your Botox taken care of by Dr Bob! He does such a great job at keeping me looking great! Lastly Jolene and Sharon at the front are always so extremely helpful as well! If you're looking for a place to get it all done, and with top tier service, The skin clinic North Scottsdale is the place for you!

I love Illeana! Her office really does feel like a sanctuary, although her office is small, she…read moredoes such an amazing job of making you feel pampered. She has done a great job with her space and making her client feel cozy. She places warming gloves and booties on while she works on your face and also massages them in between masks if you'd like. She's a great people person and makes you feel relaxed and at ease. Very professional. I was seeing Illeana regularly every other month for about a year and a half for microderm and just had to make some tough budget cuts which has caused my hiatus. I also had one peel from her that went well, my skin felt incredible after it went through the peel shedding process a few days later. I'd get a peel from her again. I'll be going back when I can. Love, love, love her. I've purchased a few of her glycolic products as well, they're great and smell so good. If you want pampering and relaxation- go see Illeana!

Wow! Best facial ever! Ileana is professional, knowledgeable, and really works with you to fulfill…read moreyour skincare needs. I got the ultimate age conquering facial with the light therapy add on. It made my skin look tight yet moisturized. I'm definitely going to make this apart my of my "self care" routine. Not only does she provide an amazing facial but she also gives a shoulder, hand, and foot massage. So I not only felt like my face looked better but I left rejuvenated. I highly recommend purchasing a package because it never expires and your can share it with your significant other! Definitely going back and telling everyone about this hidden gem!