My husband and I have trusted PetSuites with our puppy, Marie, several times over the past year,…read morewhich is why this most recent experience was so upsetting. In the past, we've always had great experiences here. We typically receive an end-of-stay report detailing how Marie did with eating, playtime, and overall behavior, along with photos from group play sessions. During longer stays, staff would also usually provide updates, which always gave us peace of mind. Unfortunately, this visit was completely different. The Issue: The only communication we received during Marie's stay was a call informing us that she had been injured by another dog. We were told she had a small mark behind her ear, but when we picked her up, she had multiple marks and scratches that appeared more significant than what had been described to us. To make matters worse, we never received the usual end-of-stay report. Customer Service: When I called afterward to ask about the missing report, the employee at the front desk, Brooklyn, was dismissive and unhelpful. She told me that because Marie had already been checked out, they could no longer send one. I then asked to speak with a manager and was told none were available. I had to specifically request that a note be left for the manager, Melissa, to call me back. When Melissa eventually returned my call, she unfortunately had no answers about what happened to Marie during her stay. What was most disappointing was the lack of empathy or concern regarding the situation and our experience overall. Overall: As returning customers, this experience was incredibly frustrating and disheartening. Communication, transparency, and accountability are extremely important when trusting someone with your pet, and unfortunately this visit left us feeling uncomfortable and unheard. Sadly, Marie will not be returning after this experience.

Our two pups, one 12 year old and a one year old, stayed for nine days with Petsuites and it was a…read moregreat first experience for both. They have always stayed at their vet until now so I was nervous about leaving them in a new place, especially the older one. They were VERY well taken care of and came home so happy, and with no upset tummies which always happened at the vet. The caretakers sent photos, answered my texts/calls, and just all around made the experience for the pups very comfortable and loved. I never felt like we were a burden or that they weren't wanted. We were welcomed from the first phone call inquiry about boarding and daycare. Petsuites is more than what we paid when they boarded at the vet BUT their rooms are larger, they get play time with other furry babies, more potty walks, and loved on by many caretakers. Thank you for taking care of our fur babies. They will be back!

Imagine leaving your babies for a few days.. imagine not knowing who to leave them with. Ok, now…read moreyou know the frustration I had trying to find someone in my new town. In Miami I had a trusted caretaker, but here I knew no one. I asked at Woof on Edgewater and one of the numbers they gave me was for Cuddles. There were a couple more, but after making the first call to them and having a long conversation with Phil, I knew they were my kind of people! I didn't have to look any further. They have been running this business for years and their love for animals is palpable. Not only are they amazing with my pets (my somewhat skittish cat had NO problem hanging out while we talked), but they are incredibly professional in how they run their business. I can't even begin to sing their praises, Marejane and Phil are the BEST! Warm, loving to our pets, professional and sweet, you can't ask for more. We left Coco and Uriko under their care for a week and my pets love for them was quite apparent when my cat Uriko ignored me completely to love up on Marejane. That is fine with me, since I can't ask for more!

Phil I want to thank you for consistently being there for Chip and Java whenever we need that extra…read morehelping hand. We appreciate all the love and attention you give them and the peace of mind you provide us. Thank you for always taking care of our mail and other little things on your way. You guy are the BEST. I can not say enough. We really appreciate you being there for our furry family members and all you do.

This is the 3rd year I have used Winter Park Paws to board my very anxious dog and she did GREAT!!!…read moreShe is happy to see them and this year she was even social with other dogs. They are so patient with her and just love up on her. It makes it so easy to leave her at Winter Park Paws and know she is happy and safe. They are WONDERFUL I would highly recommend.

Did your doggy daycare offer to make a Thanksgiving feast for your pup? Ours did and it was…read moreawesome! For a small fee, our pup dined on Pupared homemade food with turkey, veggies and dog friendly dessert. Who does this!! Winter Park Paws - absolutely wonderful with our pup! Try them out!

I was trying to set up an appointment for one of my ducks…read more I called the number on the website, it goes through but put me on an endless loop of "Phone Menu" no matter what number, no one picked up the phone. Go on the website to set up an appointment, there's no option for Bird. Only dog or cat, even though they offer care for "Pocket Pets, Exotic Pets, and Avian Pets". Lost my business because I couldn't get a hold of anyone to make an appointment. And when i went to do it myself, options for type of animal weren't inclusive. update your website and phone menu.

Interesting visit, to say the least! My cat needed a dental cleaning, and the estimate of…read more$1,500-$2,000, depending on extractions, was understandable--that's their price. But because he was about two pounds overweight, the vet recommended waiting around six months for him to lose the weight before doing the dental procedure. Then came recommendations for a physical therapist and a nutritionist, all within the same clinic. At that point, I was half expecting them to recommend a psychologist for his body-shaming! Overall, the whole experience felt a bit over the top for my liking.

Thank you for taking such good care of my senior dog during our trip, especially catering to her…read morespecial food needs and private walks! Her grooming prior to our trip was excellent and again, thank you for the great services you provided!

Hard pass... Facility is dirty and smells weird. Staff is…read moreuntrained and rude. Staff always complains and never smiles

Our dogs have all gone here. The techs and doctors are kind and helpful. We have been able to…read moreschedule regular appointments, last minute, and even care for our elderly first pup to cross the rainbow bridge.

I want to thank Dr. McIntosh for finally figuring out what was causing my Bella so many issues with…read moreher skin! We have been dealing with this for over 2 years and then Dr. McIntosh took one look at her, requested bloodwork and found out Bella had Hypothyroidism. Dr. McIntosh takes time with her patients and truly finds the root of the problem rather than masking it. Thank you from the bottom of our hearts!! -The Tully Family

I can't write a review long enough that would adequately get across how highly I think of the crew…read moreat Eastman's. We send our corgis Otis and Simon there multiple days a week so they can enjoy themselves while we are at work instead of being bored at home alone. The gang at Eastman's always has different themes throughout the week that feature fun toys, treats, and activities for all the dogs in their care. They take tons of photos and share them with you and on their social media so you can enjoy the activities your pets are participating in. Otis is not super sociable with other dogs so they take special care to have some solo playtime with him and Simon so that he can still have some fun in an environment that doesn't stress him out or endanger him or the other dogs. Eastman's also has a separate area for cats and they look after other types of pets too if I remember correctly. If you wanna trust anyone with your 4 legged loved ones, this is the spot.

Our doodles love this place! The staff is friendly and treats Frank and Doug like they're their own!read more

Best Pet sitter in the Orlando area by far. I have been using Amanda as a pet sitter for a few…read moremonthes after our old pet sitter moved away and I have been very happy with the experiance. She is always on time and makes sure that my pets are well taken care of. Also, my pets absolutley adore her they cant wait for her to show up.

Very nice and kind people. We we're in a pickle because we found out Kelly Springs campground did…read morenot allow dogs. I know my dog had a great time. I would recommend them highly.