My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Amazing place to work! Patient centered care and wonderful employers! They truly care about their…read morepatience and continue to provide the best care to them!

Kara is an incredible resource and a true professional. Her deep knowledge and consulting expertise…read moreare immediately apparent, but what stands out most is her ability to listen and provide thoughtful, actionable guidance. I highly recommend her to anyone looking for clear direction and expert advice.

I can't even begin to tell everyone how great Kara is. When we hired her it was to be a patient…read moreadvocate for my MIL who lives in Ohio. She has gone above and beyond any expectations we had. Not only was she there to help, advise, inform and care for my MIL, but after we moved her back to Michigan, Kara become OUR advocate. She not only helped us with medical transport but she went along to make sure my MIL arrived safely and comfortably! She has continued to help us with so many different things, including the sale of my MIL's home (and removing ALL the things she had and setting up charities to receive the stuff) and finding an advocate for us in Michigan. She is hardworking, HONEST, helpful, caring, compassionate and just a wonderful person. I don't know how my husband found her, but I thank GOD that he did. When her work is finally done I will still be honored to be a friend to Kara because she has been more than a friend to our family. We can never thank her enough for everything she has done for us..

these gals are great!!!!!!!!!!!!! doesn't matter if they're helping you shower, dress, or make the…read morelunch or dinner to feed you.

I cannot say enough good things about this company. They started providing care for my mom once…read moreevery other week, eventually we increased to every day. Sometimes we had to change the schedule due to her appointments, or hospital stays and Taylor Made was always very flexible. The caregivers took good notes, connected well with my mom, and were thorough. The office staff are wonderful. During my mom's final illness - when we were not even using their services anymore -they called to check in and offer support many times.

Cherished Companions has been great to work with. 95% of the aides we've worked with has offered…read morewonderful care to our family member. If an aide who was due to work for us on any given morning calls off, they make every effort to find a replacement. I would and, have recommended them.

From the owner: At Cherished Companions Home Care, we are a family of caregivers. We are sensitive to the needs and…read morefeelings of you and your loved ones and secure courteous, Chagrin Falls, OH home care professionals.

I was transferred there with acute pancreatitis in a tremendous amount of pain, all of which was…read morewell established, and documented in my medical chart. They refused to treat my pancreatitis, and the head nurse instead called me a "drug addict". I am retired career law-enforcement, having been a police officer in Ohio, as well as a federal agent, end in the military before that. So I had been drug tested my entire career. This hospital failed to give me my blood pressure meds for three days, as well as the rest of my meds, which made my blood pressure dangerously high. I laid there for three days in extreme pain from acute pancreatitis, and they did nothing. I got myself together enough to go into the hall and ask for help from any nurse passing by, because they stopped coming to my room to even check on me. Their answer was not to help me or take a second look at everything, but rather to try to confine me to the hospital bed as the head nurse attempted to "pink slip" me for asking for care after being abandoned in my room and not checked on. Do not make the mistake of going to this hospital. They are ignorant, incompetent, and lack any standard of care whatsoever. I got transferred there because of their affiliation, in name, with Cleveland Clinic. Do not allow this to happen to you. Make no mistake, the hospital is no Cleveland Clinic. Ignorant, incompetent, lacking any standard of care. Do not go there.

I would NEVER use this hospital again. I have had 2 family members who were seriously ill in this…read morehospital. One was in there in 2017 and one in 2023. Both experiences were terrible. The last time was the worst. They wanted to release my 90 year old aunt with less than a days notice on a freezing cold winter day when no one was at her home to care for her and hospice could not get there to set up for her for 2 days! That us only one example of their total incompetence and lack of compassion with the exception of one doctor who was in charge of my 90 year old aunt's care. Never ever use this hospital.

If I could rate this "nursing facility" any lower it would be -5 stars! Contrary to my previous…read moreposting I AM NOT in San Francisco, I am near the Mayfield Hts., Oh facility. Which is why I am reposting my previous review. Please do not send anyone you love or care about to this facility. And their website states they haven't had any issues or fines, that's a lie! I made a formal complaint last year to the Ohio Dept of Health, who ruled that my compliant was substantiated, they were sited and fined. THIS ESTABLISHMENT IS NOT TRAINED ADEQUATELY TO ADMINISTER HOSPICE CARE. I too, have given this establishment 1 star because there has to be some kind of rating to write this review. My dad received "care" here for less than 30 days. He was admitted for hospice care, which at Manor Care of Mayfield Hts., was anything but! My dad had dementia and a recent partial hip replacement because of an unmonitored fall at another physical therapy facility. (Another review) It wasn't expected that he was going to pass away immediately, he just need extra care because of his mental status and inability to do anything for himself. Inside of 4 days he developed a good sized bed sore at his tailbone. I was the one who discovered it, not the staff. I discovered the sore because my dad was screaming out in pain and I took over cleaning him because the aide was using a DRY washcloth to cleanse him. I summoned the nurse who told me "I have to call hospice". She never touched him or took over cleansing his wound at all, I DID IT! My dad was very depressed during his stay at the facility and would not open his eyes, however he was not always sleeping. Very few aides or nurses actually came into his room other than to try to feed him or change him for bed. Their response was always, he's sleeping. Every day that I spent with him there the 1st thing I would do is offer water which he consumed as if he was parched, with his eyes closed. He cheeked his food and no one bothered to attempt to remove it. I would find whole pieces of food in his mouth when I checked it, and reported it several times, I even had a care meeting with the staff regarding this. The administrator was always sweet, apologetic, compassionate and understanding, BUT SHE DIDN'T HAVE A CLUE! He was never repositioned unless he was being changed, but most often, back into the same position! After 2 1/2 weeks of this my dad started shutting down and refused food. The bedsore he had, had grown into the size of a saucer for a tea cup and oozing blood! It did not throw up any alarms to any one but me, why? When the time came and he started transitioning to death, there was no step up in care at all. No continuous check on his vitals, his comfort, or his dignity through this transition. There was not a member of this establishment that sat vigil on him other than family as he laid there dying. In his last hours I had to go to the nurses station 3 times to get some assistance because he was struggling too hard to breathe. Because I was angry the 3rd time another nurse not assigned to him came to check him. He had a fever of 101 degrees and his pulse was 125! When his nurse came back to the floor after 2-3- minutes, she actually told me that she had to go and check the hospice protocol! SERIOUSLY?! Again the common phrase, "I have to call hospice". I had to explain to her that their doctor was in charge and they needed to call him. The nurse who came to check his vitals walked away and called the doctor of the facility who dispensed meds that had already been prescribed (morphine) to assist him in his breathing. My dad expired 2 hours later. My dad was a patient of Cleveland Clinic hospice who was overseeing his care. I have asked them to remove Manor Car of Mayfield Hts OFF of their list of Hospice care facilities. My dad was there less than 30 days and suffered needlessly, even in what was apparent was his last days. He was too frail by then (I think) to have been moved somewhere else. I wish I had did it anyway, he passed away June 30, 2018. THIS ESTABLISHMENT IS NOT TRAINED ADEQUATELY TO ADMINISTER HOSPICE CARE.

If you are looking to put someone in a nursing home please check out the places as well as talk to…read morethe elderly who live there!! My grandmother is in Manor Care in Mayfield going on 24 hrs. We have already made plans to move her first thing in the morning! Worst yet I'm sleeping in the chair because I don't feel comfortable leaving her here alone.. If you are looking to torture your elderly family member you found the right spot!! I myself wouldn't trust these nurses or aids with my DOG! My review has a star because that's the only way I could post this!!

Grande point is disgusting place. 1 Rick in the financial department is money hungry!…read more Number 2 my father was in this facility for 14 months until he passed away April 16th 2026. I would like to state, I walked into my father's room to visit , his sheet was straight no wrinkles his hands were on his stomach when i.looked under the sheet he passed away. I daughter found him passed, someone must have known . I arrived about 9 30 am. Wasn't there a person that passes breakfast to the room? There was no breakfast tray, anyways I went to the front desk to tell the nurses that my father passed away . Nurses were having a good time laughing . We went to the room were he was passed away. The nurse stated I just gave him his meds 30 min ago. Yet my father's skin was gray eyes sunk in straight sheet and hands on stomach. I rate this experience ZERO

If you're considering placing a vulnerable family member here -- please think twice…read more My loved one was admitted to Grand Pointe for post-hospital recovery with advanced liver and kidney failure. I had full Power of Attorney and had made it absolutely clear that a specific individual was legally barred from contact due to prior abuse and interference. Despite this, that person was allowed into the building multiple times, including an incident where he tried to remove her from the facility without medical clearance. Less than a week later, she went into alcohol withdrawal during dialysis, required CPR, and was hospitalized with ethanol in her system -- something that never should have happened inside a controlled care facility. When I flew in from out of state to see for myself, I walked right through the front door at 7 p.m., no sign-in, no check, no cameras, no one stopped me. I spent five minutes in her room -- completely unchallenged. Her room was dusty, her belongings were missing, and multiple nurses were still speaking with the individual I had legally prohibited. To this day, I've received no apology, no explanation, and not even a courtesy follow-up after she nearly died. Yet the facility had no issue charging over $15,000 for her stay. This place failed at every level: no security, no accountability, and no respect for patient safety. Their negligence set my loved one back weeks in recovery and nearly cost her her life. Families deserve better than this.