Thank you to all the staff of Arden Courts/ Chagrin Falls!…read more After scouring Cleveland (and its' surrounding areas) for a Memory Care facility, we were fortunate and blessed to discover Arden Courts/ Chagrin Falls. The challenge was finding a facility that would not just "house" Mom, but one that would comfort her, engage her, make her feel independent and safe, a loving environment with a friendly and caring "community" of compassionate people, a place she would comfortably call home. Arden Courts Has proved to be like no other facility we've experienced. Never did we think Mom would be comfortable in a "locked" environment. With Arden Courts unique architectural design, Mom is free to independently walk around through courtyards and gardens leaving and reentering at will. Never does she feel cloistered or overwhelmed by "institution" like hallways and corridors. Loud noises from the hustle and bustle of large number of residents and visitors simply does not exist. Arden Courts/ Chagrin Falls is respectful, dignified. The principals and aids are trained expertly at what they do. They know and understand what residents and family are having to go through. With sincerest compassion they guided us through ( what was extremely difficult) the emotional and physical realities of the transition. Day and night we were updated and advised through the moving process. They were so right - all the worry and panic we had was unnecessary. Simply amazing. Never Thought we would get to this point. We are calm and confident Mom resides in the best possible facility of its kind. We visit often with pleasure! She is happy at long last and we are grateful for our new peace of mind. Robin Greenwald-Gilbert

I work for a local elderlaw attorney and we are often charged with the responsibility of finding…read morequality facilities in which our clients can live. When the client has dementia and lives on the east side, I feel that there is no better facility for me to recommend to our families than Arden Courts. The staff is personable, knowledgeable and compassionate and I have watched them take in a new resident and bring comfort and peace of mind to overwhelmed and frazzled family members. The Arden Courts philosophy really honors the personhood of the individual with dementia by not so much focusing on what's been taken away, but rather on what remains.

My husband came to Windsor with severe mobility issues after hospitalization. He settled in well…read morethanks to the caring staff. He was placed on a very comprehensive physiotherapy, occupational and speech therapy program and has made excellent progress over the past two months. The facility is really nice and he has a spacious room where he can entertain guests although there are other areas outside his room to sit and chat as well as a lovely courtyard. He has enjoyed morning exercise classes and other activities and likes the food served in the dining room. All in all, we have been very satisfied with his experience.

My husband has lived at Windsor Heights for a little more than a year. The care is excellent. The…read morestaff are very caring and treat the residents like family. During this epidemic, they have taken great precautions to keep the residents and staff safe. They have also reached out to families to set up daily FaceTime visits.

This community has very loving, loyal, compassionate, committed staff that work tirelessly. The…read moremanagement is incredible. They bend over backwards to ensure that their elderly residents are happy and satisfied. I highly recommend this community. You will not be disappointed.

From the owner: State of the art, independent living, assisted living and memory care…read more Our mission is to provide our client's with a life of dignity and fulfillment.

Our dearest Aunt Dorothy was a resident at Visa Veranda for 4 years where she passed away…read morepeacefully this week, following her 99th birthday. She made a choice to stay at Visa Veranda in her final months with the help of hospice. She was lovingly cared for by all of the staff and administrators who treated her like family. This became her community. They also treated us like family and supported us during her transition from this life. The family is so grateful for the care that our aunt received; care that we could not provide, but these wonderful people did. She adored all of the staff, who treated her with dignity until her final breath. We can never thank you enough. The nieces and nephew of Dorothy Johnson

Do not place your loved one in this facility. My mother was dropped, yelled at, ignored, and…read morereceived substandard medical care at Vista Veranda. .The employees are unprofessional and the LPNs are in charge, with very little medical knowledge. I wish someone would have warned our family to avoid this place. On the surface, it's a beautiful place, but it turns out that it's a horrific residence for seniors. Buyer beware!

The Weils is clean and welcoming but I believe it is severely understaffed. My loves one who is…read moreliving there never gets medication on time, it is consistently late. Even when she is in severe pain there is no sense of urgency. Staff has to be constantly flagged down. They don't answer the Room buzzers promptly, often arriving 20 minutes later. For an elderly resident who needs assistance because they have fallen or need to use the restroom it is unacceptable. Some of the staff are better than others, I haven't seen any cruelty mostly just snark and a lack of urgency and empathy. I can't recommend it as a place to consider for your family.

very under staffed in the rehab facility. especially…read morenurses!! my relative had to wait a very long time for pain medication. seems very cruel when people are suffering. however the place is clean and food pretty good

My mother in law is getting charged a full month even tho her husband had to go to hospice and…read morepassed away. That's preying on vulnerable people. He was there less than two weeks but has to pay a prorated month and a full month? Disgusting

It makes me sad to write this because our initial experience here was so unbelievably positive. My…read moreaunt, who is a nun, was placed here at the recommendation of the convent. They had other nuns there for the same memory care challenges, that they could no longer accommodate with her at the mother house. The activities were initially wonderful, the staff, caring and attentive, and the administration was professional and consistent. I certainly understand that Covid affected a lot of different services, especially in healthcare. It was at Arden Court that it was especially devastating. The administration has been nothing but incompetent, the staff has had so much turnover that every time we visit, there are new faces, and my aunt is not receiving the care that she needed and deserved. Despite multiple phone calls and multiple face-to-face conversations with administrators of the home and with staff, nothing gets done to assist. Tests for C-Diff and UTIs were requested and never performed. My aunt was in physical pain and wallowing in misery. The staff made it crystal clear that they were merely collecting a paycheck and that caring for those most vulnerable was an inconvenience at best. We are going to move her to a different facility that we know would provide at least the basic care that she was not getting at Arden Court. So unbelievably disappointed in this horrible facility. Do not put your family members here if you plan on them receiving care, and if you love them, they will not get the attention they need or deserve. Consider yourself warned.

My Mom, of Blessed Memory, was a resident of Stone Gardens Assisted Living Facility for over four…read moreyears. She loved being a resident. Her care was excellent. The staff were sincere in their care and in their respect for my Mom's welfare. The food was very tasty: The many times that I visited my Mom over those four years, I also enjoyed the food. There were a large choice of activities, including music, cognitive, fun and physical. Every Jewish Holiday was celebrated. If I needed to one day live in an assisted living facility, Stone Gardens is where it would be.

This is where my grandmother has been living for the past few years. It's very clean, there are a…read morelot of activities available for the residents, everyone is very friendly and it appears to be professionally run. My only complaints are that the food is like cafeteria food and they get all bent out of shape if you bring your own food. I don't know what it costs to live there, but I'm guessing it's enough that the residents and their guests should be able to eat whatever they please.

Our mother was here about 4 years. Started in Assisted Living and then Memory Care and then…read moreSpecial Care with Hospice Assisting . Care was phenomenal! RNs, LPNs and aides are well trained and very stable ( not much turnover). Very clean facility . Food was incredible considering other facilities and menus were what seniors would desire: baked chicken, meatloaf, mashed potatoes , soups etc. Tammi, the facility director is excellent. During Mom's final days especially we were so grateful.

From the owner: At our independently owned and operated assisted living facility, we provide nothing but the best…read moretreatment for your loved ones. We like to think of our facility as a retirement community, and we offer multiple life enrichment activities and lifestyle amenities for our tenants to make them feel right at home. In addition to offering chapel services, social areas, organized exercise classes, and our in-home movie theatre, we also offer off-facility services. We provide transportation at our retirement home so that our tenants may have refreshing shopping trips, visits to restaurants, and more. Our mission is to provide the very best senior care for your loved ones, treating them as our "Mothers and Fathers, Grandmothers and Grandfathers". We are passionate about our seniors having a safe and comfortable living experience. Ready to consider options for a loved one? Give us a call today.

My dad was a resident at Allay for only 5-1/2 months, transferred there from rehab during this…read morepandemic. The staff did all they could to help us see him, yet stay within state mandates. As he had dementia, it was harder for him, but the staff made him feel welcome. They are a MEMORY care facility, so they cater to the dementia patient's unique needs. The director, assistant director and everyone helping my dad were just phenomenal! The building is small (I got a tour before corona), so it felt more intimate, like he was with his family. I wish we could have experienced the facility without this mess, but I am thankful they took such good care of him!

From the owner: Allay Senior Care of Meyers Lake is an assisted living specializing in memory care. We welcome and…read moreaccept all stages and forms of Alzheimer's and related dementias. Our well trained staff provide compassionate care, assistance, and support to our residents by focusing on person-centered care.

Shurmer Place Senior & Assisted Living is a clean and well-run facility. The entire process of…read moregetting my sister into the facility was handled with the utmost professional courtesy and compassion. The highly experienced director was an absolute delight. Her friendly attitude trickles down to her staff. The facility is up-to-date, clean, spacious, and cheerful. The planned activities, which are vital to a person's well-being, were plentiful and fun. The activity directors are personable and compassionate. They often just came around to chat. The nursing staff is on top of their game! They log everything and are truly concerned for the health of their residents. They will keep the family up-to-date. The menu is full of variety and the food is tasty. Our family was well-pleased with the care given to my sister. She was thriving there and really enjoyed making new friends. We had peace of mind that she was safe. The staff knew our family by name. Unfortunately, my sister passed away after one year of being there of health complications while in the hospital. The director and staff were so compassionate towards us. The director even drove of few of my sister's new found friends to her funeral plus a few staff members came as well. The move-out process was unrushed considering all the many tasks that were on our plate. Every facility has its pros & cons. And, yes we had a few minor issues, but they were addressed in a timely manner. I highly recommend this facility.

I was a therapy tech at this facility. I must say, the only reason I kept showing up to work was…read morebecause of the patients and residents there. Many of the admits had been through the worst and having the opportunity to be by there side, offering encouragement and assisting with therapy meant a lot to me. I enjoyed transporting residents back to their rooms as I had many great talks with them. Most shared what was on their heart with me, some shared their fears, and a few their passions. I give this facility one star because that is the lowest rating I can give. I dealt with bullying, belittling, and racial prejudice on a daily basis. I reported this to corporate many times, but to no avail. I struggle with depression and anxiety, so everyday was a battle to go to work. I worked in the therapy department, and unfortunately most of my co-workers treated their patients like numbers. There is little to no empathizing and understanding with the patients. This made the residents upset and my heart broke for them. This facility is focused more on speed than its patients. Do not work here.