Too bad there's not a rating lower than 1 star... We lived in this place for many years. I'm not going to be specific for fear of retaliation, but it was enough to know this was an awful place to live. When we moved in, things were great. The management was nice and friendly, maintenance wasn't very good, and the price was reasonable. But now...where to begin...
1. Utility Bill - This is new and we were told it would be coming, but not for a while. Well low and behold we got a bill 3 months after we signed a new lease...back-dated for 3 months. We've paid 3 bills now between $175 - $193. Yeah. For just water, sewage and garbage. When we were in the office handing in our notice, the office manager (not going to name names) was telling a prospective tenant that they were responsible for that bill. When asked how much it usually is, she said "I have no idea; it's a new thing." Total lie being that I had just spoken with her about said insane bill and was told to "write a letter to corporate." She literally just lied to this poor person's face because she knew no one would sign a lease knowing they'd be paying over $100 monthly for water, sewage, and garbage!!! Oh and of course when you ask about why it's so high they say to speak to the 3rd party billing company.
2. Maintenance - there is NO emergency maintenance number. When it rained hard a few months ago, water came cascading into our living room over the sliding glass door. The idiot neighbors upstairs (young partier kids) hadn't cleaned their balcony so it flooded and literally seeped through the thin walls into our living room - above light sockets, cords, etc. I left a message with the office since they don't have an emergency maintenance number and put out a bunch of towels. They called back the next morning (around 11 a.m.) saying to put out a bucket because there's no maintenance on Sundays. Yep, that's illegal. Water is an EMERGENCY and they are required to do something about it. And best of all? I had to call 3 times the next day to get someone to come look at it. All they did was ask the neighbors to clean their balcony. This is a perfect example of how much they don't give a crap about the people living there or providing a quality place to live. If you need something done, expect to wait around a week or so to get it fixed (if it ever happens at all - you'll probably have to call a couple times before they finally get it done). They couldn't give two shits about you.
3. Office staff - just don't don't care. You are an annoyance and they just want you to stop bugging them. Oh, and they're never actually in the office. One day I had to go back and forth 4 times to pick up a package because the person kept taking breaks. In addition, pretty much everything on the property is managed by a 3rd party company. The washing machine broke and took your money? Call the other company, don't bother us. The vending machine stole your money? Call them, not us. As mentioned earlier, same with the w/s/g bill.
4. Premises - old and outdated. Single pane windows, very thin walls. Living there is very, very noisy. It was hard to sleep once we left because we had gotten so used to the noise and where we live now is so quiet. Most of the tenant are young, partying kids. You can hear several parties happening on the weekend days and nights. The old management used to do something about the noise, but the current management doesn't care. Also, there are water leaks EVERYWHERE. No wonder the bill is so high... And at least one thing is usually broken at one time (elevator, garage door).
5. Area - living downtown is great, but the arena has really jacked up prices. Same thing here. They are renting out 2 bedrooms for around $1400 and up. If you include the w/s/g bill, you're paying around $1600. Also, that particular area sees a lot of street closures due to events on Capitol Mall and "runs" (i.e., 5k's, marathons). It can get pretty annoying. Not the apartment's fault, but something to consider.
I know I'm bagging on them, but they've really gone down hill in the past few years. I REALLY don't recommend living here. They need a complete overhaul of their management and maintenance system so the residents feel valued instead of a necessary evil. They clearly cut corners on EVERYTHING and do whatever is the cheapest option for them. Where we live now is 1000% better and the difference in quality is so apparent. People deserve to be treated better for having to pay so much for rent. read more