I returned to the kitchen design center to plan my kitchen. My first experience was excellent…read more Not the second. There were small problems along the way, but the end was ridiculous. I checked the house the night before and my seven foot island had no top. That was stressful but taken care of. My main complaint is that a couple of cabinets had discoloration and they agreed it needed fixed. So I was sent a small paint sample. Not someone to take care of it. The final thing, one of my cabinets was cracked. A replacement was sent. And the replacement is still in a box. I'm expected to install this. Granted they don't do installations- my contractor installed the kitchen. I was to pay him or a handyman to install this, rather than W&J find someone. It's not cheap to put in a custom kitchen. I expected better.

A wonderful old school company, with people who genuinely care about listening to your needs for…read morecontracting and supplies. They are well-connected within the Lancaster business community, and Amish carpentry community, and they work with some amazing people. Our Amish contractor is who led us to them, and we are so grateful to have gotten to know Dave Walter, as well as to have worked with his architect, Paul, and Paul's assistant Alison. Alison went over a zillion drafts with me to make our plans absolutely custom and perfect. She listened to what we wanted, and allowed us to be our strong-headed selves with our design ideas, as opposed to trying to push things we didn't want. (A prior architect we'd gotten a quote from--not from W&J--was super pushy, with ideas that had nothing to do with what we wanted.) Alison was respectful of our wishes, but did tactfully occasionally make suggestions, which we are grateful for, because they really helped. Awesome experience with them! Dave Walter is a great person to work with as well. We completed a good amount of work with them, which we love, but have had a lull in our renovation plans. However, when we start up again, we will be right back on track with Dave and co. I will add that we have worked with 2 other building supply companies closer to us, and neither of the other places had anywhere near the heart that this place does, nor were they willing to go the extra mile to the extent that W&J is. I think being in LanCo ("out in the country") does set a different pace for life, and helps people be more decent toward one another. I realize how quickly Lancaster is being built up, but I think it still has a noticeably less-citified energy than the counties of the Philly 'burbs (MontCo/ChesCo/Delco/BucksCo). Experiences getting building supplies from Delaware County Supply were largely positive, however, they specialize in certain things (for example, crazy selection of wood trims, and exotic wood species) that seem to be the main focus, while W&J can pull tricks out of their hat for custom painting on siding, or directing you to metal roofers with awesome color options, that others cannot. It makes sense that a lot of the manufacturers for metal roofing (popular for barns and silos) are out in LanCo, and it makes sense that they would have formed their best relationships with a LanCo supplier, to whom they offer their best deals. We also had an experience with J&L Building Supplies in Frazer (Malvern), which was pretty awful. While Delco Supply was a decent enough crowd, everyone we dealt with at J&L was miserable. We were actually warned by contractors that J&L is notorious for treating homeowners badly, in favor of contractors. This was absolutely the case at J&L, and is sometimes the case at Delco Supply, but it is never the case at Walter & Jackson. A very simple order, placed at J&L, took three weeks to get quoted, and then after calling three times over two more weeks to make payment, it further got delayed, and then cancelled on us, for no reason (but probably because we dared to ask why it was taking so long). Luckily, when we made the same order with W&J, it was significantly cheaper, and there were no delays or hassles from W&J. What's more? Instead of acting like he was doing us a favor to condescend to help us (like at J&L), Dave Walter was sincerely gracious and appreciative of our business. Very positive experience with genuine caring people at W&J.

This is a wonderful family owned business. They were very helpful. We wanted to do concrete…read morecountertops and tub surrounds and they were able to set us up with the right products (at a great price) along with how to sheets and plenty of pro tips to ensure the job is done right. I'd highly recommend reaching out to them for your next DIY project Stay tuned for pics of our finished project!

From the owner: We're a one-stop concrete resource that provides decorative supplies and materials, expert…read moretraining, creative ideas, and thoughtful advice that will improve the quality and profitability of your projects. Our goal is to provide outstanding customer service and products to the decorative concrete industry.

I had a leak in our upstairs bathroom shower, that I suspected was coming from a seam in a…read morepre-fabricated tub/shower combination. I wanted to remove the shower wall panels and replace them with tile, and I was given Larry's name by a friend who is a contractor. Larry was very responsive and his son/partner Jason actually came to the house to inspect the project. During the inspection Jason identified where the leak was coming from, and it was not from a seam in the shower wall. He showed me that the connection to the shower head was actually leaking behind the shower wall. This discovery meant that I did not have to replace the shower walls and instead just repair the fitting. Although we did not end up using Chester County Tile for this project, I will certainly use them in the future and would recommend them to anyone. Honesty, integrity and professionalism like this are hard to come by in today's world. Thank you, Larry and Jason.

Professional. Trustworthy. Knowledgeable. I have nothing bur wonderful things to say about these…read moreguys. I've had some horrible contractors in the past so this experience was beyond great. They showed up on time and did a fabulous job tiling all three of my bathrooms. They worked around my schedule, explained each phase of the job, were courteous and reasonably priced. Larry has a showroom at his home with plenty of options to chose from regarding tile. He can assist you with the design, placement and color. They left my home cleaner than it was when they started. I highly recommend them for any tile job you may have.

Super responsive. And I got a great deal on flooring thanks to the salesman Mike and a flash sale…read morethey were having. The estimator Sammy showed up when he said he would and there was lot of communication ahead of time. Really impressed with the professionalism of Lumber Liquidators at Lancaster. Highly recommend!

I was recommended to go to Lumber Liquidators. I worked with Gavin & Chad. They both went above…read moreand beyond for me. I had gotten the wrong flooring and the return and new purchase was a very smooth transaction. I got great deals on both floorings. Would Highly Recommend!