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    Walter & Jackson

    3.0 (2 reviews)
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    Colonial Marble & Granite - New Kitchen

    Colonial Marble & Granite

    (343 reviews)

    $$

    My wife and I are putting in a new kitchen and we have been working with Colonial Marble on the…read moredesign. They are a family owned business which shows in the quality of their work. We were supported by a great staff from sales through install. Everything looks fantastic and the kitchen was installed on time. I will continue to refer them for any home projects.

    We purchased two onyx countertops from Colonial Marble & Granite in February 2026 and the…read moreexperience has been disappointing. After selecting our remnant, we were rushed into choosing our templates prior to the installation the following day. When I noticed a spot marked with a green X, I was assured it was a small hole that would be filled with epoxy and we would never notice it. We moved forward based on that assurance. When the counters were installed, we found 10 to 15 visibly mismatched epoxy repairs and a noticeable scratch. The one repair I had specifically asked about was the worst of all. A technician came out the following week, acknowledged the repairs didn't match, and admitted our salesperson should have disclosed them -- but suggested most predated Colonial's purchase of the stone, meaning we were sold a heavily repaired remnant with zero disclosure. What followed has been four months of inexcusable customer service. I called 3 to 5 times per week and almost never heard back. When I finally reached Wendy in management on April 2, 2026, she was unaware of key details and said she'd follow up with the service department. It is now June 1, 2026, and I have not received a single callback since. I want to be fair: the counters themselves are beautiful, and every service technician who came to our home was professional and exceptional. This is purely a failure of customer service at the management level. We live 45 minutes away and have busy lives, but we are now left with no choice but to drive there in person just to find someone willing to speak with us. We were prepared to give Colonial more of our business. Instead, we have been ignored for months over an issue that -- at least in part -- was clearly their responsibility. The lack of basic decency in returning a customer's call is something I never expected from a professional company. I would urge anyone considering Colonial Marble & Granite to think carefully before trusting them with a significant purchase.

    Jemson Renovations and Design - New Jemson Cabinetry Kitchen

    Jemson Renovations and Design

    (4 reviews)

    I can't thank Jemson's enough for all their dedicated work, from the beginning of the project to…read morethe finishing touches of their Tile guy Oleg it was a pleasant experience! Thank you so much!

    I was excited to work with Jemson for all the cabinetry for our new house, even convincing our…read morebuilder to let us use someone new to him. Designing was great with Abby. Everything went downhill after that! Our last backordered piece arrived yesterday, 8 months from when the builder paid 50% down. The customer service and management was so lacking and we had to initiate 75% of the communication, including a demand or we take action to get the $2,000 deposit returned that they accidently forgot to credit us. We ended up providing our own installers due to the timing of everything in attempt to stay on schedule. Jemson told the builder he had to pay the 2nd half closer to when we wanted delivery. Once they had 100% payment, we started to learn of all the delays. We did not feel the urgency to get things sooner-especially with the backordered things. Our last piece had the delivery date changed 3 times, each time saying it would be a month longer. We feel someone dropped the ball in ordering. Jemson did not reach out to us to see if we got these last two pieces and if everything was complete and satisfactory, closing our order. Fabuwood's semi-custom kitchen is beautiful but it should not have taken 8 months to complete! "Thank you for your patience." was the only platitude we heard from Jemson in response to our frustration and the wait. I would NOT recommend working with Jemson if you are hoping to have an experience without frustration, stress and being treated fairly and with dignity as a paying customer.

    Kitchen Encounters

    Kitchen Encounters

    (2 reviews)

    I had my kitchen cabinets redone over 6 years ago. I have been very pleased with them all this…read moretime. I noticed a drawer that was peeling so I went into the shop and they were very helpful saying they could get me a new drawer. They reordered the drawer, matched it perfectly and came out and installed it. After 6 years I would say that is great customer service!

    This is by far the worst experience I have had with a contractor. June 11, 2013 our long awaited…read moreand highly anticipated kitchen renovation started. The end of September it was finished. From the very beginning scheduling was a major problem. Three days were allowed for the subcontractor that took no more then 1 day each. I found it very frustrating to have 2 out of 3 days with no work being done. When I asked Dave White about this I received a not so nice e-mail back telling me I knew nothing about scheduling. I wish I could say that was the worst of our nightmare. I can't begin to list all the problems so I will just mention a few. Professionalism was very poor from the beginning. I loved it when I found hidden cigarette butts in our cabinets. Hated them taking 20 minute brakes in my bathroom. Our entire kitchen was demolished with only the wall oven, counter top, dishwasher and refrigerator saved for re-install. Apparently during the removal of the wall oven it was damaged. We were never told this. When they went to re-install they tried to "fix" it. The oven did not work. After a week of trying to get it to work we called an appliance store. They are the ones who told us someone had tried to fix it. Dave White never disclosed this information to us. The design of two separate items were flawed. The apron above the sink was about 3" to short. When I asked about getting that fixed I was told by Dave White that is the standard size. I have a custom kitchen! The second big flaw was the microwave/oven that Dave White strongly recommended. Granted it was really nice but where it was placed in our kitchen was way to high making it dangerous and impossible to use without a step stool. Not user friendly. I would think an experienced designer would know about these things. When we went to pick out a new microwave we were told the type we originally had was made to be put in lower. One other thing I do want to mention is overcharge. We did change our sink style/color. The sink we picked out was much less then the sink Dave White picked out. When we needed to adjust the cost they actually charged us $800.00 more! When asked about it they said it was an error. That was not the last time they tried to overcharge us. Beware! After all of the above Dave White did fix everything but at times I felt like it was pulling teeth. THE KITCHEN I SHOULD LOVE I HATE!

    Walter & Jackson - buildingsupplies - Updated June 2026

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