We have had 2 deliveries by Dave and his crew, Dave and his 2 teammates are exceptional. Efficient,…read moreprofessional, very personable and exactly on time, we highly recommend Joe Tahans and Ashley and cull out Dave and his team as the best!)​

We purchased an expensive set a year ago, and the stitching is coming all apart on our sofa and…read morelove seat. Very cheaply made. It's only my husband and I. No pets, no kids. Awful quality and won't buy again. We are out $3500.

Wake Me Up from This Mattress Nightmare--No Refunds!…read more I had a disappointing experience with Metro Mattress in New Hartford, NY. Sales rep Lydia promised a 90-day refund, saying, "you can return it," and noted clearance center purchases weren't refundable (they had my mattress cheaper)--implying a brand new one was refundable. I chose the pricier option for refund assurance. On May 23, 2025, I called for a refund; Lydia delayed me, mentioning a new manager and that we had plenty of time in the 90-day window. On June 2, 2025, my wife and I visited. Manager Zoe said they only offer exchanges with forfeiture. When we explained that's not what Lydia told us, Zoe admitted, "that's why Lydia is no longer here." She then showed us their policy which is in fine print, not on signs or clearly explained. We're out thousands--and instead of sleeping in peace, we're losing sleep over broken promises. Hopefully it will get sorted out.

On August 6, 2023 I purchased a Sea Island Euro Queen mattress; Model C20065/DM. I bought it at…read morethe store at 4649 Commercial Drive in New Hartford, NY. I paid $899.00 for it. I slept on it for about 3 weeks and it was very uncomfortable. So I called the store and told them something must be wrong because I can't sleep on it. I was told to take a picture and send it in. I was given an e-mail address to send it to. I did this, but never received an answer. Meanwhile, I put my old mattress (which I also purchases from the same store on 11/25/2015: Model S2471 5/OM and the base and the mattress protecter.) I am still pleased with this mattress. Then I called the store numerous times and here are the answers I got: 1. We don't have an extra person to come and look at it. 2. I was told someone was on his way, but they never showed up. 3. The person was in transit and I was on his list. Again - never showed. Then, three weeks ago I got a call that a person was coming that day. And this time they actually showed up. He took some pictures and then left. Finally, I received a letter from the company. It basically said: "Sorry, you don't qualify." For 8 months I've had the mattress standing up against the wall while I slept comfortably on my older mattress waiting for an answer from them. I believe I was given a "run-around" and I do NOT recommend the store or company or your service to anyone.

Receptionist lady who works on Wednesdays at approximately 3:15 pm when I called is absolutely…read moredisrespectful and rude. I called in and asked to speak to the owner or whoever handles the extended warranty program for the furniture and was cursed at and hung up and told not to call back.

From the owner: We carry a full line of USA made high quality solid wood furniture in Cherry, Oak, Maple, Quarter…read moreSawn Oak, Hickory and Walnut. For every room of your home.We carry all styles for each individuals taste Country, Traditional, Contemporary, Adirondack style and Transitional.All prices for all budgets.

We bought a couch with power lift feet on each end. Less than a year later one side stopped…read moreworking. The foot panel was stuck in the upward position. They sent a technician who immediately said it was not fixable. Turns out it had been discontinued when we bought it. They were trying to sell through their stock to make room for other/new items. They gave us a store credit to this New Hartford NY location where we initially bought the couch from. We decided to get a new couch from somewhere else. Today we went in to use the credit toward something else and were told in order to use it, they need to take the original couch away. I was not told this. We had already got rid of it to make room for the new couch from somewhere else. This place used to be considered high end. Not anymore. They scam you by selling knowingly defective merchandise and then make you jump through hoops to actually use your hard earned money toward something useful. Don't waste your time at this place. So they end up with $2,936.15 of my money.

Came in the store to purchase an organic mattress. The one I was looking for online was not in the…read morestore, when I asked the salesperson about it, she said the one on the floor was all they had. On the way home I found the one I wanted online and called her back to change my order. 2 weeks after having our new mattress the stitching is coming undone, and it did not regain it shape from the vacuum sealed package it came in. Called for a service appointment. The day before the service appointment I had received NO information regarding the appointment, so I called Raymour and Flanagan at which time they told me the appointment was cancelled. Cancelled WITHOUT notifying me? Got a new appointment and the service man took pictures and said they would be sent to the company and I would hear in a few days. 2 weeks have gone by, and I've heard nothing, so I called Raymour and Flanagan. The girl answering the phone said she was emailing service and I'm STILL WAITING. TERRIBLE customer service!!

terrible sales people. The one I had the luck of dealing with was a pervert who kept looking me up…read moreand down and making comments on my body. He only cared about selling an expensive over priced mattress so he can get a good commission. He told us the cheapest mattress they have to is 3,000. We should have walked put the door then

Very piss poor customer relations manager laughing at you when you explain issues, they sell you…read moreframes that are not compatible with the mattress you buy then say oh not our problem and once we are paid from finance company there is nothing we can do for you. When you say to them to come back and get your merchandise,you loose all the money you have put into it. They do not even offer a partial refund at all. Manager is very rude and I will never refer anyone to this company

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

I purchased a Movie Man recliner by Ashley at Dunk and Bright on January 14, 2026 and it was…read moredelivered a few weeks later. I found that the lever on this recliner didn't work. Excessive force is required to get it to close. I asked for a repair or replacement. The repair man called saying it would be weeks for the part to come in and I said that I can't wait that long. It was replaced by an exact duplicate, even down to the color. The second one doesn't work either. It's an expensive piece of garbage that only my cat can use. I can't get the lever to work and if I push the end of the recliner with my foot so it will go back in, that doesn't work either. I called their store and was told that I won't get a refund of the white glove delivery fee. I kept saying over and over "but It doesn't work," to which the woman on the other and of the line kept repeating her mantra that it was delivered. Sorry, but that excuse doesn't work. This falls under not fit for ordinary use under warranty law. I shouldn't have to use excessive force to close it. I want a total refund. I paid $758.16 including tax and the white glove delivery fee. I also paid the delivery guys (first recliner) $40 in a tip. Altogether Dunk and Bright owes me $798.16. I want my money back NOW. My primary care provider told me to keep my legs elevated. I have lymphedema. I NEEDED this thing to work. I am disabled and am still recovering from major abdominal surgery. I am very angry. It shouldn't be this hard to get help. This product is defective.

I visited this location when spending time with my cousin last month. We were redecorating her…read moreliving room and entry space. She purchased a variety of items over the course of two days. One of the items we fell in love with was a large framed canvas to hang over her sofa. Unfortunately, all three pieces had visible damage. We asked the cashier if we could receive a discount being there weren't any additional undamaged pieces. Not expecting much, we were pleasantly surprised when the manager visited and offered to take 50% off with the condition it would be a final sale. My cousin purchased the painting and we did our best to conceal the damage to the frame before hanging it. It really is a perfect addition to her home! We also located a really pretty lamp during our light fixture search that matches her picture frame beautifully. Finally, we picked out some odds and ends and were able to find most of what she needed over the course of two shopping trips. The selection of merchandise is good and the customer service is great. I recommend shopping here when searching for home decor.

Coming up on 3 months for a quoted 1 month lawnmower repair. Maybe I will get it back by Winter?…read more Also, the cost is 2x what makes sense. Should have just repaired it myself, or replaced it with FB Market find for have the repair cost. Oh, and their system is down so when their employees do show up for work, they can't tell me any status.