Turned off by me having to cancel my appointment due to being ill. Sent email Sunday night,…read moreappointment was Tuesday 11 a.m. and was billed $60 for not canceling within 48 hours. The money seems more important than the patient. I will be going somewhere else. That 48 hour cancelation policy sucks!!

I just got off the phone with a billing specialist and the head of the practice and they were very…read morenice about it - seems like I was billed partially incorrectly and also they switched computer systems so I didn't get bills. Honestly, it sounds like if you start NOW you won't have these issues. But if you were there for the changeover there may be some. But they were pretty chill on the phone. They also said they don't want their billing people to talk so curtly with patients, which was nice. So find a nice therapist there, but keep an eye on their web portals/billing. -- Old review: Their billing and customer service is atrocious. They cannot provide me with an explanation of why I have only received one emailed bill from them after being charged close to $300 in copays I didn't realize I was accruing. No explanation of their billing cycle, no apologies, just a repeated insistence that I pay. I have also have had to ask twice to see a complete itemized bill of my services, the bill they sent me is incomplete (something saying "BALANCE FORWARD" - but I never received a previous bill from them) but still expect me to pay it. I am still waiting on them to send me an itemized bill. I believe doctors offices are legally required to send completely itemized bills? Seriously, go somewhere else with a clear-cut billing department that can answer questions and actually send email or paper bills on a regular schedule. I'm literally not sure if this is legal, I have asked them if I consented to not receiving paper bills when I signed up for their online portal but no answer - which leads me to believe they don't know the answer to that question or I didn't. I've literally never had this issue with a doctor's office before. I have also repeatedly asked to speak to someone higher up in the billing department to share my concerns (or the head of the practice) and have no way of knowing if that request is being taken seriously. Just radio silence and emails that just say I have to pay the amount. Super, super, super weir

The office building itself reminds you of an old home that has been in multiple stages of…read moreremodeling. The staff is genuine down to earth people who are very accommodating with schedules and fitting in for appointments. I like that I don't feel super judged when I go to an appointment and have to talk about things that are uncomfortable. The nurse practitioners take time to actually listen. A great place for primary care and to get referrals for other specialist

Great staff and great doctors. I am highly satisfied with the whole practice. I highly recommend…read morethe Heyl Family Practice.

dr aljari is the most caring and the best doctor. don't know about the bad reviews. he is always…read morespot on with my many medical illnesses. he always gets back to me pronto. the other doctors i have seen are not proactive with their patients.

If you are going to Dr. Aljari for medical marijuana, I would not recommend him. First he will make…read moreyou do a drug test. So if you are already using marijuana, don't lie. Second, you pay $250 up front without knowing if you'll be approved. If it IS approved, you have to pay another $50 to the state for the actual card. It is not covered by insurance and it's not guaranteed that he'll prescribe medical marijuana, even if you have a documented history of symptoms. Third, if he does approve it, he has the option to give you a card for 3, 6 or 12 months. If he gives you less than a year, he will charge you $150 to resubmit your card. He may be a very good doctor but if your reason for seeing him is specifically to get MedMJ, it seems to me like he is using this as a way to make more money. If he is going to be one of the few doctors certified to prescribe, I wish his office would be more upfront about the costs.

As someone who's never been to therapy, Lily was amazing. She was kind, warm, welcoming, and was…read moreable to talk through anything. She was opened to my needs as well as exploring other tactics that would help me in my personal life. She offered a video consultation which not many people did, and she was able to be flexible with schedule if needed! Thank you Lily!

I am beginning to think this place is a front for insurance fraud. They accepted my insurance…read moretwice for appointments but never followed up with writing out and submitting the correct medication for my insurance. After some investigation, reading other reviews and speaking to my primary care physician, it seems like many people have had the exact same issues. There are way too many patients for how many staff are available. They overbook, then never followed up. Terribly frustrating and completely unprofessional.

Dr Loberant is super nice! She really takes the time to listen to all your needs and discusses any…read moreand all concerns with you. Very caring doctor, would recommend booking through Zocdoc.

I normally see Luca for massages and he is consistently fantastic. I scheduled last minute, Luca…read morewas booked, and I decided to see Kalyn for a 60 minute massage. She was amazing! She's a great addition to the staff! I highly recommend both Kalyn and Luca for massage therapy.

Have an allergy? Dr. Robert Bastress is the allergy guru. As a massage therapist, I have sent him a…read moredozen patients with debilitating allergies and he has cured them. It only takes one or two treatments. This is better and cheaper than allergy shots.

There's an excellent reason why my doctor is one of the Steelers and Penguins team doctors. Yes,…read morethey're THAT good. Granted, Dr. Freddie Fu is the Big Cheese, but my doctor is accomplished and highly regarded as well. He is thorough, knowledgeable, doesn't rush, is current on his specialty, and has a great rapport with me and his staff, and is almost always on time. I'm just not going to tell you his name. I've had another 2 of his colleagues treat me when he was off, and have had excellent care by them as well. Still, not naming names. They have physical therapy here as well. I've been a client, there, too. They also, are excellent. Probably why nearly every time I go to this building, I see a famous sports figure ( and yes, they all are cool, down to earth people).

Love this place and I'm glad I picked to come here, I been having problems with my hip for years,…read more Dr Sakr is so nice and listens and cares, the whole staff there is awesome even the lot attendant, I first brought my daughter here cause she spranged her ankle at a fast pitch game, so I asked him about my problem and I made an appt. They have so much there that you could get done in one day, MRI, appt and physical therapy, if you need to see an orthopaedic Dr I highly recommend Dr Sakr, DO, CAQSM, FAAFP!!! WHAT MORE COULD I SAY, HE'S ONE OF THE BEST IN PITTSBURGH!!!