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    Grady Health System

    5.0 (1 review)

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    9 years ago

    Helpful 3
    Thanks 0
    Love this 3
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    Clairmont Medical Clinic

    Clairmont Medical Clinic

    3.0(2 reviews)
    0.8 mi

    Don't go here. Here is my bad 4 month experience. In April I went to the pcp Yohannes Belachew to…read moreget a referral to see a hand specialist. They gave me a copy on paper. When I spoke to my insurance (united healthcare) they said they needed it electronically. I spoke with the pcp office several times being told they sent the referral to my specialist (Brandon Mines) and the insurance company but come to find out in August they didn't send anything. I've gone back and forth trying to get proof they sent it back in April and no one has been able to give me a clear yes or no answer. Now it's looking like I have to fork over hundreds of dollars because the office and insurance department were not smart enough to send the proof to my insurance or the specialist. I hate America's medical help bc honestly to me they don't give a shit. This office has no online portal to look at your records or information. It looks like everything is in paper files that could be easily misplaced, I'm never going back here. I'll be talking to my insurance about changing my doctor as soon as possible. It's messed up that your patient has to take the L and pay out of pocket because your practice couldn't do the one job of sending my damn referral to the appropriate parties. And no people that paper copy they gave me the insurance would not accept it...........bullshit.

    Great service ... in and out in 15 minutes .. from the front desk to the medical room all…read moreprofessional.

    Emory Health Care - 10.5.2022.

    Emory Health Care

    2.7(3 reviews)
    1.7 mi

    I haven't been to a clinic before that is based in a retail plaza - Brookhaven's Town Center. The…read moreclinic is part of the Emory Healthcare System & the structure did not keep me from having a positive patient experience with Dr. Kovacs & her team. Team Kovacs: Tedra, the spirited Patient Care Representative who doubles as the Gatekeeper is the perfect person for the role. Each time I see her that contagious vibe & smile does not falter. One of the things I noticed & admire about Tedra, is that if she can't get one of her colleagues on the line to answer a question, she'll kindly tell the patient she will be right back while hunting down the answer & or assistance. She also keeps the medical practice in a highly clean, organized & comfortable atmosphere. By the time I sat down & got comfortable, the Medical Assistant Brandy, called me back. Her demeanor was spot on during my vitals that she did not rush to take. Her compassion is effortless while she excels in working as a team. Post vitals she asked me if there were any concerns that I had for Dr. Kovacs or if I need anything. Post exam, Brandy guided me back to the lobby area. I keep stating how important the MA's are to the Physicians. Nurse Judy is a smiling grandmaster of all things nursing. She will answer the questions she can, if not she stays in her lane & yields to Dr. Kovacs when necessary. Dr. Kovacs, is one of the two Physicians at the clinic & I can't rave enough about her. Her thoroughness of my appointment, her ability to ask & answer questions before, during & after my examination with her overall amiable patient care, made my appointment a fulfilling experience. Lab work is off-site. However, I was able to choose from one of the 30+ locations (lucked up one close to where I live) & after the kiosk registration, ID confirmation, blood draw, I was on my way within 15 minutes or less. Although in its setting, the Emory Brookhaven Family Medicine Clinic offers General, family & preventative medical services, while utilizing the same Patient Portal across the healthcare system. I am more than pleased in selecting Dr. Kovacs as my PCP & glad to see how well she & her team works well together...definitely completes me as a satisfied patient. Recommending Dr. Kovacs is a no-brainer.

    In general, service with Emory has been poor at best. The telephone hold times are 20 minutes or…read moremore, so I 'm forced to use the "PORTAL" to communicate. It took 2.5 weeks via the portal to get my first prescription! A specialty pharmacy was needed and no one there knew. (REALLY???!!!) I never got a letter of authorization for an exception from my doctor (Nanes). It took 2.5 months for my first appointment, and 2 months for my second appointment - and that was begging. Initially, they wanted me to wait 4 months -- from July with a follow up NOVEMBER.... to say, "Yes, I want that medication". Really? I could have answered the next day. I will probably leave Emory physicians due to this huge inconvenience and "I-don't-really-care-I-am-Emory" attitude. The staff has been nice, but not overly helpful. The staff there are not rude, just do not engage and truly care.

    Photos
    Emory Health Care - A spirited display in the Lobby / Waiting Area, 8.3.2021.

    A spirited display in the Lobby / Waiting Area, 8.3.2021.

    Emory Health Care - A wonderful visual upon walking in, 1.26.2022.

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    A wonderful visual upon walking in, 1.26.2022.

    Kaiser Permanente Crescent Medical Center

    Kaiser Permanente Crescent Medical Center

    2.6(13 reviews)
    4.3 mi

    Excellent place and top of the line providers. I have my PCP and neurologist at this location. They…read moreare great physicians !

    I'm actually sad to write this as I love my Doctors, the pharmacy, etc. This is targeted at the…read moreappointment settings/cancellations, etc. My attempt at cancelling/rescheduling was an Epic Fail. Contacted the appointment # 404-365-0966 as I'm feeling pretty miserable today with flu/covid type of symptoms. My appt was with my Dermatologist and set for 2 pm. I called at 8 am. I explained that I would rather not come to the appt due to getting others sick & could I reschedule. She explained I would be charged the cancellation fee of $25 for the late notice. I asked her if they prefer that I spread germs to innocent bystanders? Even if I were to wear a mask and disinfect my hands, we all know these viruses, Covid, Flu, etc. can easily spread like wildfire. A bit concerning... I think of the people (senior citizens, children, people that are already terminally ill, etc. being there) and me bringing in germs. Yes, I know it's common we pass germs in hospitals, etc. but if we could take into consideration of others, maybe we wouldn't spread it so quickly & effect others, just saying. She never answered the question by the way. Basically they want that $75 copay & do not care that I'm spreading germs or that I feel miserable right now. They're going to make money either way, whether it's my measly $25 cancellation fee or the $75 copay. Very disappointing KP and I didn't realize you were so greedy. Your marketing dept likes to elude that you actually care... Actions speak louder than words right? I care so I'll pay your little $25 cancellation fee to help others out. Shame on you & your unsympathetic policies.

    Photos
    Kaiser Permanente Crescent Medical Center - Taking care of a few appointments today.

    Taking care of a few appointments today.

    Kaiser Permanente Crescent Medical Center - Waiting area.

    Waiting area.

    Kaiser Permanente Crescent Medical Center

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    Grady Health System - medcenters - Updated June 2026

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