While the facility is convenient, the aftermath was not. When my wife requested that her…read moreprescriptions be sent to a CVS location near us the prescriptions were instead sent to a Publix pharmacy. Several phone calls, working through the answer system to finally reach a person, it took two more phone calls and a visit to the facility to try to get the prescriptions sent to the pharmacy that is most convenient to us. By the way, a visit to the Publix near us revealed that the prescription had been sent to yet a different Publix. So, in addition to the discomfort, the adventure to get the needed prescription does no meri high marks for this location.

Made an appointment online, checked in early and waited over an hour before finally leaving. I…read morewouldn't have minded the wait, it would've been nice to know at check in that they were an hour behind.

I called to get an appointment with them since I had been sick with sore throat coughing headache…read moreetc.... they did a TeleMed conference with me with a Doctor Who just kept on insisting that I probably have the coronavirus, I was just tested the day before and it was negative. But he made me come in to get tested anyway even though I had mentioned I'm pretty sure that's not what it is. When I made the appointment with them they told me that they wanted to do another Coronavirus test and I informed them that I had just had one the day before that came back negative. They insisted that I have another test and to drive in the back and someone could come out to swab my nasal cavity and do a rapid test.. In the back there was potholes, the place looked like the back of any crap hole that you might see anywhere, no signs, cones, no cameras etc. did not feel safe... actually thought I was in the wrong place so called and they said oh no, you're in the right place. Glad there were no car Jackers nearby. Anyway, the rapid test came back negative so they insisted that I take another test that they could send off for results, yeah another drive behind the business looking at dumpsters and homeless people, no offense. I told them that what if this is not what is wrong can you just see me and help me relieve my symptoms. I had to insist on a strep test which they finally agreed to. Even though the lady that swabbed me was very nice, as well as the one who took my nasal sample, she did not do an effective swab, when you swab for strep throat you swab the throat and the side, not run the swab back-and-forth over the top of the tongue which made me gag... and I did not have strep. The doctor did prescribe me two pills, but nobody came out to tell me what they were for, what the side effects were etc.... I just wanted to tell them I do not have a goddamn coronavirus! Unfortunately, they only came up with a pre-diagnosis which they thought was coronavirus and was not! But they would not let it go ...it's almost as if they wanted it to be that. I have an idea, since I passed the rapid test, why don't I just come in and get a real exam! I did pay for an office visit and never stepped foot in the damn place! I will not go there again, they might have some great reviews from people that felt better after they left there, but I felt like they were just trying to take my insurance companies money by offering test after test after test. What a disappointing visit! Not everybody that is sick has Covid!!!!!! It was literally like the McDonald's of urgent care, without the hot fries. UPDATE.... After I complained to the front office, the owner of the business contacted me and have me call one of the employees there named Dr. Romeo... Now HE was a pleasure to speak to... he acknowledged my concerns, and he listened to what I had to say. I think he was also very disappointed in my perception of the place, and the care that I received\didn't receive. He was not belittling, or patronizing, he seem to take to heart what I have to say about my perception. He also stated that they would work on the back to be more accommodating to the new testing "era". In addition, after hearing of all my symptoms and why they had to go through he was surprised that I had to go through it! Final thoughts said, he finally got me the antibiotic that I needed after reevaluating, and I felt he was very genuine. Mistakes happen, we can call them learning opportunities, and hopefully urgent care at Druid Hills learn something from this.

My experience at this place was disappointing; I went in for stomach pain, inflammation, and other…read moresymptoms, but they only prescribed Pepcid, and I wasted the money I paid for the consultation. That same day, I went to another place where they diagnosed my condition and started me on treatment in less than an hour.

Fast, kind and professional, from the front desk to the nurses to the docs. Anna is fantastic. I…read morewent in with a relatively serious dog bite tonight, they had me in and out of there in 45 minutes. They took great care and made me feel comfortable. I drive by several other Urgent Care facilities to get to these guys when I need them. highly recommend.

I've tried approximately 10 times today (2 days after my appt) to call regarding my tests and the…read moremedication I need - they do not answer the phone. I can't wait the 2-day turnaround MyChart says to expect- I need relief now! I see they respond to Yelp Reviews so maybe someone could follow up with me? I'll update my review and provide the reasons for the low score once I speak with someone.

This is my second experience at this Urgent Care and I have to give it 10s across the board. I had…read morean entirely new staff this round and still had SUPERB service. It is so frustrating to come outside ESP in the cold when you are sick and deal with people. The receptionist with pink hair and my PA Lindsey were so kind and helpful. And Lindsey did not judge me even though I CLEARLY should have been done an allergy test a long time ago lol. I got checked out and got a referral to an allergy clinic. This location is clean, my wait wasn't long and I'm just grateful to have had such a positive experience while I'm here feeling like shit. THANK YOU URGENT CARE!!! I hope you all have an amazing day. P.S. whoever trains this location needs to train them all

Don't go here! Everyone is rude and incompetent. I have gone here over the years because they are…read moreso close to where I live and they consistently disappoint. The front desk person is so rude and nasty - she should not be working here. Imagine being sick and trying to make an appointment or ask questions in person only to be greeted by a nasty woman. By the time you get to the back with the doctor, you not only physically don't feel well but emotionally and mentally you don't feel well because of dealing with front desk. If you don't like dealing with customers or people then find a new job. Someone needs to clean house starting with Kay. This clinic needs to be demolished.

Absolutely an exceptional experience! I had an infection in my upper thigh muscle. I was told by…read moredoc on demand to go to the ER or urgent care. My wife found this incredible company online and within 40 minutes I had a real doctor and nurse in my kitchen! They took my vitals and administered an antibiotic shot and prescribed me an oral antibiotic. This team is the real deal. My option was driving 30 minutes and waiting in a lobby of an urgent care or going to an ER and waiting 4 hours or more. I am so happy that I was able to get the care that I needed without leaving my home and was back to watching the finale of Ozark minutes after they left. They rock! Super friendly, kind , fast , and professional are what come to mind when I recall their visit. I won't use anyone else. Thanks Qualified Quacks! You make life easier.

From the owner: Primary & Urgent Care COVID19 Testing…read more COVID19 Antibody Testing Housecalls Telemedicine Concierge Medical Memberships

This place was amazing. Please disregard the check in-that was done in user error! The staff here…read morewere super helpful and I highly recommend.

My grade for this visit to AFC, Chamblee, GA is D-. Day 1 -…read moreVisit for UTI (this was my 2nd visit after antibiotic given several weeks ago based upon culture results) did not work. Home test still showed positive.) Doctor said she would send another round of the same medication. Day 2 - Discharge document sent (text) was NOT the correct document. Document was for my previous visit 2.5 weeks ago for UTI. Called the office 2 times; left messages saying that the wrong Discharge document was sent. NO return call from the office. Day 3 - Called the office to ask about the wrong prescription that was sent to Kroger. NO ANSWER. Had to drive to AFC Urgent Care to tell them about the wrong Discharge Papers and the wrong prescription. Finally, I received a copy of the correct Discharge document and Kroger was called to fill the correct prescription. The office did not seem concerned that I had been inconvenienced because of their errors.

Jessica, Ammar, and Dr. Bourquine were all amazing. Jessica especially went above and beyond to…read moreassist me and I will always come back here for care. Wait is never an issue and they truly do the work!

Not a good experience here. I came in for a deep cut in my finger, and they hardly looked at it…read more They told me I would most likely need stitches and sent me to the ER down the street for it. They still charged me $50 for doing basically nothing. When I got to the ER (after waiting there for hours), they did not even stitch me up and used skin glue instead to close the wound. The ER expressed frustration for me, saying that urgent care easily could have done that for me. So, I am pretty upset with my experience here and will not be back.

Great doctor, I really appreciate how genuine the doctor is and he really cares about his patients…read more I like how the the doctor really treats his patients and makes sure that we recover well.

My family has been patients here for over 10 years. I do personally favor the Sandy Springs…read morelocation over the Decatur location but have no complaints about Decatur. Only bad experience was a man who was new at Decatur I believe he might have been a nurse and he was checking me in at front desk. Was by far the ugliest encounter I have ever had at a doctor's office. Immediately he was handled and I never saw him again at either location. Pretty sure he was let go. I have extremely rare condition which causes rare subset conditions that most doctors pass off on me as "difficult". The Doctors here and their P.A.'s have always gone the mile for me and it has made a difference in my overall quality of life and care. One of my adult children is also now seen here for my same rare condition. If you have been treated badly for ongoing issues and conditions that won't happen at PCC in Sandy Springs

Wow! I'm impressed. As a former CHOA employee, I got to experience service on the other side and…read morewas pleased. The wait time isn't longer than a doctor's office both times I had to come. Doctor Stewart was who we saw this evening and she was amazing! Gave us a full evaluation and gave us good remedies. Was happy with the results. In and out within an hour in a half despite all the children there. Really good to see the level of care dedicated to pediatrics. Will definitely come back to this location. One thing to note - they do not open until 11am. That is the only downfall!

Went there today because my 5 year old has been having a high fever since yesterday. I filled…read moreeverything out on the iPad and I let them know that he has a super high fever and if someone could check his fever super quick being that I know a super high fever can cause a child to have seizures. They told me at the front desk that there were 16 patients ahead of me and that every kid in there has a fever. My sense of urgency for MY CHILD was not their sense of urgency!! I left immediately to take my child elsewhere. They were so unprofessional!!!!!! They asked me if I could sign out so I wouldn't be charged! No I can not! My son is SICK! I will never return to this urgent care ever again! I will always do what's best for my child. Be mindful before you take your child here!

Overwhelmed, fearful, helpless. That's how I felt when my loved one was diagnosed with dementia…read more It's extremely difficult to find resources and treatment. Integrated Memory Care is the only primary care practice in the U.S. specifically for people living with dementia due to Alzheimer's, frontotemporal degeneration, Lewy body, and cerebrovascular disease and their care partners. Sadly, my loved one had been diagnosed for 9 months and had been treated by multiple Emory providers. No-one mentioned IMC. I learned about it through the Shallowford Alzheimer's Caregiver support group. To Qualify Before establishing care, patients must have a dementia diagnosis. Get on the wait list for a cognitive testing appointment and make an appointment with a neurologist in the interim. Integrated Memory Care Clinic (IMCC) IMCC enables patients and family care partners to have geriatric primary care, dementia care, caregiver support and education at one location with free parking! If your loved one has a cold, needs medication management, or is experiencing dementia behaviors, specialized nurse practitioners diagnose and treat with the goal of avoiding the ER and hospital visits. One Stop Shop Instead of a primary care doctor, patients' care is managed by nurse practitioners who have advanced training & specialization in dementia, geriatrics, and palliative care. The nurse coordinates care with geriatricians, neurologists and a clinical social worker. Dementia-sensitive primary care frees you from having to explain the diagnosis at every appointment, especially if your loved one has mild dementia and "presents well." Before IMCC I called every state agency and none were helpful. I have two degrees and struggle to figure out Medicaid! We'd wait months for a visit with a senior doctor who was dismissive. Even with a great PCP, every appointment was in a different place and the providers didn't communicate with each other. After hours and on weekends, we had to visit urgent cares and the ER just to end up with a huge bill and no treatment. With IMCC Now I message the nurse on MyChart and receive a faster response. Neurology appointments are handled through IMCC, with virtual cognitive tests. When there was sudden pain, we didn't have to leave home. Dispatch Health was recommended to evaluate my loved one. A wonderful social worker provides emotional support, disease education and self-care tips. Jenny informed me about financial resources, guardianship and managing dementia-related behaviors. Treatment/Services Services include preventive care & immunizations, treatment for acute issues like falls & infections, monitoring chronic conditions such as high blood pressure, care partner-only visits, planning for future care, cognitive assessments, referrals to specialists and an after-hours line for patients with urgent issues. Resources/Information The IMCC newsletter provides information such as virtual lectures, support groups, estate planning, clinical trials and events like "Musing Together" at the High. I've attended two empowering brain health conferences. My favorite project was "Improving Care Through Improv" at Dad's Garage where caregivers learned to use humor and "yes and" strategies to better communicate with loved ones. And we were paid! Summary 188,000 people aged 65 and up live with Alzheimer's in GA. 374,000 loved ones are unpaid family caregivers. IMCC lessens the burden and enhances the quality of life of those living with dementia. I highly recommend giving IMCC a call!

Sounds like a great idea for this clinic. It only works if the staff and doctors are compassionate…read more That's why the rating is a 1. The staff and doctors are the complete opposite. They claim its an all in one fix. You can see all the necessary providers all in one shop. The problem is they aren't doctors they are NP'S & RN'S. They lack empathy and compassion but can put on a good front while in office. This might be the only one in the U.S right now but it lacks substance .