I recently visited the Alexandria, Louisiana location for my child's orthodontic appointment. While I appreciate that the process was quick and efficient, my overall experience left me feeling uncomfortable and disrespected. While we were in the back, I observed staff members being warm, smiling, and engaging with another family. However, my child and I did not receive the same level of acknowledgment or friendliness. As a Black family, the difference in treatment was noticeable and disheartening. As a paying customer who consistently meets financial obligations, I expect to be treated with the same respect and courtesy as everyone else. Unfortunately, that was not my experience during this visit. I truly wish I had done more research before beginning treatment at this location. I hope this feedback encourages the office to reflect on how all patients and families are treated and to ensure a more inclusive and respectful environment moving forward. read more

We just had our first consultation for my son's future orthodontic treatment, and we couldn't be happier with the experience so far. We're planning for braces and a palate extender, and everything was explained so clearly and thoroughly. We only waited about five minutes before being seen, and the entire staff was incredibly kind, respectful, and knowledgeable. They were so patient and made my son feel completely at ease, which really stood out to me. It's clear they care about their patients and take the time to build trust. The office itself is beautiful--very clean, modern, and welcoming. We felt comfortable from the moment we walked in. They also offer great treatment plans and options, which gave us peace of mind moving forward. Highly recommend for anyone starting their orthodontic journey! read more

Everyone in the office was so friendly! Once I got to the back April was the one who took care of me for my free.. YES FREE, consultation. We took a few pictures and did the x-rays needed. The ortho then came in and described what the process would look like and the steps I need to take before starting my braces journey. April explained to me and gave a copy of the financial breakdown and what the care after braces removal would look like. She was super helpful and thorough. She gave me recommendations and even gave me her card to contact her if I felt I needed to get any dentist recommendations from her as well or if I had any other questions. I REALLY felt taken care of today! read more

I brought my son to Graf Orthodontics this morning. He was very nervous and it was his second time going here. The employees are very patient and pleasant to be around. The facility is very clean and peaceful. Jordan (may not be spelled correctly) was exceptional. She listened to my son and engaged his conversation and he can talk. The orthodontist was laid back and really cool. They had some help from the Golden Retriever. My son loves dogs so that picked his spirits up. Overall, it was an excellent and positive experience for my son and I. No more fear! Make an appointment at Graf Orthodontics and see for yourself. Nikki Wyatt read more

We enjoyed every bit of our orthodontist appointment for my son, Ayden in the Alexandria, LA area. The wait time wasn't long at all, and meeting with Kelsey was great--she helped us come up with a payment plan that worked for our family. The doctor also came in to introduce himself, which was amazing. He was very experienced, never rushed us, and took the time to explain everything. As a parent, that made me feel extremely comfortable because I knew my child was in good hands. I would recommend this office to everyone. Most importantly, my child is happy! read more

Graf Orthodontics has truly been a great experience from my initial visit to 16 months later. The entire staff is absolutely the best ever and they always make sure you leave with the knowledge and understanding of what's to come. My Son looks forward to his appointments because of the phenomenal atmosphere and his progress, it has definitely has been worth every penny and I'm grateful for making the right choice. I'm looking forward to the end result in a few more months, I'm sure we will be pleased. Karen Bell read more

Yes, i will recommend people to come to you guys. It was a nice experience. My son was in and out for about an hour. They explain everything to you before and after the procedure. The braces fit his teeth very well and they are also nice too. The staff are so polite and they welcome you in like family and I can't leave the receptionist out they are very friendly. They have a smile on their face by the time you walk in the building. So, again yes I will recommend people to come and visit. Thank you Felicia A. read more

What an AWESOME experience for parent and patient! I would highly recommend Graf's Orthodontics! We received excellent service from them for our daughters first visit. Their staff was so kind and helpful, and very knowledgeable and friendly too! I'm super impressed with the cleanliness and efficiency of the office as well. So very happy that we were referred to them for our orthodontic treatment! We are so happy to have found people who truly care about their patients! -Britni Burnette read more

Today my daughter got braces! She couldn't have been more excited, but I was worried for her...worried she'd be sore, uncomfortable, or feel embarrassed. That was a waste of my time because she is now happier than ever! Dr. Graf has always had the sweetest, most easy-going demeanor at every visit leading up to this big day; and I know that is what has made this such a great experience for my family. We are all very happy with Graf Orthodontics. read more

I had my braces removed approximately 6 years ago. I recently called Graf Orthodontics regarding an issue I was having with my permanent retainer, and six years later the staff recognized my voice before even telling them my name!! I was given a same day appointment, as they were able to fit me in, and my issue was swiftly rectified. The staff was professional, courteous, and friendly as they've always been!! Best Orthodontist in the city!! read more

Everyone was very welcoming. I felt that the team took very good care of my child. They explained throughly about the process and allowed him to ask questions. During his procedure they made sure he was comfortable and satisfied by talking him through it. I notice that they made sure the tools that were being used were clean and sanitized. The team without the mask had smiles and everyone was welcoming. Our experience was a great one. read more

The staff was very welcoming upon arrival. They had a treatment plan written up quickly and explained everything in detail. They were very knowledgeable. The office was very clean and all the staff were very professional. They made my daughter feel very comfortable and explained in a way that she understood her care as well. I can't wait to return and get our treatment started great staff. I definitely recommend them to everyone. read more

i definitely recommend Graf because of they excellent customer service I was hesitant at first about letting my son get braces because I wasn't understanding I was under the assumption that he just wanted them for fashion but after putting it off for over a year I finally made an appointment and it was a wonderful experience along with the patient care and from the X-ray u knew immediately that he truly needed braces read more

I had a great experience from start to finish. The staff was friendly, professional, and made me feel comfortable the entire time. Everything was explained clearly, the office was clean and well organized, and they don't rush. The quality of care was excellent, and I'm very happy with the results. I highly recommend getting your braces did by Graf Orthodontics in Many La. to anyone looking for top-notch service. read more

All staff members were friendly and knowledgeable. It's a very welcoming environment. Dr. Graf made sure my son and I left not having any questions and feeling comfortable about our decision to get metal braces. He gave us a complete walk through of how the process works and what it's going to take to get a great outcome. Ashlee is the treatment coordinator who worked with us on our visit. She was great! read more

I'm very happy with the in and out, quality service that Graf provided my daughter during this COVID time. She was extremely happy with the assistant that provided her services today. I was a little worried because the appointment before this one she had someone who was not as gentle. I was praying that it would not be the same assistant. Thank God it wasn't, especially since I could not go in with her. read more

From the second you walk in the front door of Graf Orthodontics you are greeted with a smile and so much kindness! The process is so quick and smooth with the adjustment of the braces and then the check out staff is always so willing to help with scheduling that best suits your schedule ! The care that we receive is top notch!! We LOVE Graf !! #grafortho #graforthodontics #buzzybooth read more

I went in for a consult on getting braces today. I was uncertain about getting them at my age but I am so self conscious of my smile. I just wanted it fixed. Not only did I get the consult, I had braces put on today too! Quick and easy. The staff, were all so helpful, kind and professional. I can't wait to see the end result and I am so glad I have started this journey for myself. read more

My son received braces almost 2 years ago from Graf. We go every couple of months and have NEVER had a bad experience. Everyone is kind, and treats you as if they've known you forever. Very personal care. Not to mention, Dr. Graf has "patient appreciation" days and treats them to fun events. You really can't ask for more! I'm so thankful we chose Graf when researching where to go! read more