Tubing equipment is shabby and faulty. The only outer grab handles (that were available) on our tubes were used to tether the tubes together in the center - so completely useless. The rest of the grab handles were torn off and missing. Nothing to hang on to when getting in the water to cool off while floating down river (or if you fall off). One of the tubes was deflating as we progressed down the river. Made for a very uncomfortable ride.
And God forbid you may need assistance! We decided to shuttle ourselves, leaving one vehicle at the landing site and one at the launch site. Admittedly, we made one mistake. We left the landing site vehicle keys in the car at the launch site. We called Graham Canoe Outfitters for assistance, explaining what we had done and OFFERED TO PAY FULL SHUTTLE SERVICE PRICE if they would send someone to pick one of us up and shuttle back to the launch site. Twila stated that they were all just getting ready to go to dinner so they couldn't help us. ("WOULDN'T" is more like it.) She absolutely did NOT care that we were stranded and would not send someone to help us. And just to note: None of us was drinking alcohol on our float trip - we were not drunk or obnoxious. We were nothing but courteous when we called Graham Canoe Outfitters to explain our situation.
Leaving your customers stranded is TERRIBLE CUSTOMER SERVICE!!!
We were left to try to find someone kind enough (and sober) to drive one of us to the launch site. Special thank you to Crystal and Cody, who were camping at Sharp's, for coming to our rescue! We offered to pay them the shuttle fee but they flat out refused to take any money. They happily drove me to the launch site. So, there are some kind and decent people in this world - just NOT at Graham Canoe Outiftters!
Find another outfitter - one with better equipment and better customer service!!! read more