Had problems with my Edge on my way to Norfolk. Rob took care of me right away. Rob had a…read moretechnician look at it that day and called me to explain what they found and when they would have it completed. They called me when it was completed. Had a great experience from everyone I came in contact with. Thank you for the great service.

From the owner: We Do It Right and at the Right Price!…read more We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Auto Transmission, Auto Repair & Service. Feel free to call or come by our location anytime. Norfolk Transmission & Muffler welcomes you to our automatic transmission repair shop website. Each transmission technician at our shop is highly qualified and ready to deliver their expert automotive transmission repair technician knowledge & skills for your every automatic transmission repair need. Norfolk Transmission & Muffler pledges to all of our customers that we will not remove a transmission from a vehicle in order to complete a repair unless absolutely necessary. Additionally our shop promises to diagnose transmission problems for all of our local and surrounding area customers in an honest and expert manner. Our shop strives to provide prompt and courteous service to all who visit our automotive transmission repair facility in the hope that you will come back to us for all of your automotive automatic transmission repair needs.

And back again with another honest review. This place is literally a joke. I called a week in…read moreadvance to schedule a safety inspection and oil change tire rotation. They kept hounding me about some coupon so I said why not let's give them another shot. I asked them to specifically check the Yukon Xl out for any safety and mechanical issues and grease the joints in the front suspension as well as oil and tire rotation. Well the very next day after they supposedly said everything was great and no issues, me and my wife with our three kids headed down the road in the freezing weather and snow and the low oil pressure light came on. Immediately shut off in the middle of nowhere. Oil cooler like blew off and there went all the oil. Come to find out it was HOSE CLMAPED on. Had to have it towed to a shop in vermillion and the sheriffs gave my wife and kids a ride home. And here's what they reported. Oil filter was torqued on beyond belief note the excessive oil change cost on the picture below, oil cooler line blew off because of cheap hose clamps instead of being repaired properly, luckily the engine is ok because it was shut off as soon as the oil pressure dropped except everything is coated in oil now, none of the grease zerks had fresh grease, and once again they removed a device plugged into the obd2 port and hid it in the car. (Finally found it buried in my center console) why do they need to remove items without permission and then not tell you where they put them. Literally only brought it in for safety inspection, lube, and tire rotation. No need to mess with anything in the interior. Called the dealership he said he'll escalate this issue and it's been a week and no call from anyone. Poor customer service won't be taking my vehicle back to these untrained "technicians" for anything.

I was looking for a car that was reliable and affordable (very tight budget). I'm a college student…read morewho attends a school in Omaha, so I made a long (2 hour) drive to Norfolk. My parents bought a car here a few years ago so they recommended the same salesman, Jamie. I spotted a car that piqued my interest on their website so I called ahead to make an appointment with him. Jamie worked with me to get the best price for the car. I am pleased with not only the car that I purchased, but also the quality of customer service that I received. I highly recommend Norfolk Auto Center!

My experience with them has been awful. I would only recommend them to someone I did not like very…read morewell. I bought a 2016 GMC Arcadia from them on March 5. The car had a 90-day bumper-to-bumper warranty. On April 16, we took the car in, and it made an odd noise. When the mechanic looked at it, we were advised it was the spark plugs, and they changed them and said we were good to go. We were told the noise it makes was normal, and ours was just a little louder than this type of vehicle normally makes. I originally got the extended warranty from Courtesy Ford, but I decided I did not want to deal with them anymore because of how they handled the last issue. I had gotten a letter from another company offering an extended warranty, so I called them and decided to go with that plan. I started having issues with the car when I would go at higher speeds. On October 8, I took the car to a GMC repair shop. The issue, I was told, was the torque converter shutter. My car was eligible for the new warranty coverage. The insurance company went and inspected the vehicle and looked at the prior maintenance completed on the car. My claim was denied for preexisting conditions. I did not understand how because Courtesy Ford said the issues were fixed with the spark plug replacement. The new warranty company told me that changing the spark plugs was not all they did. Courtesy Ford also put a lubricant in the transmission. They stated that they had fixed it well enough to get it past the 90-day warranty period, so it would no longer be their issue once it started having issues again. They put a bandaid on it long enough that it would fall on us to pay to fix the issue. I called Courtesy Ford many times about the issue, and they say that it is standard to put that in all used vehicles to extend the life of the transmission. They will not admit any fault in selling a vehicle that had issues. I have reviewed the March 5, 2024 receipt, which states Lubguard 19689. When I was searching for what that is used for, it specifically states, " LUBEGARD Instant Shudder Fixx is a concentrated friction modifier formulated specifically for eliminating torque converter shudder problems in automatic transmission INSTANTLY." It is the #1 shudder eliminator used by professionals." This is the exact issue that my vehicle has been diagnosed with by a 3rd party mechanic before we even knew about them putting the lube into the vehicle. Courtesy Ford knew back in March that there was an issue, and instead of being honest and fixing it, they did a temporary repair job. I have tried unsuccessfully to resolve the issues with them and speak to Al, who runs the business, but I have not succeeded. I do not know if they did this because I am disabled and in a wheelchair and thought I would not understand and let it go or if it is because I am female and do not know much about vehicle repairs. I continuously get that this is not our fault; this is standard practice. I do not see how putting a lubricant in every used vehicle meant for a specific purpose would be standard practice. I cannot get anyone in the company to 1 admit fault 2 let me speak with someone with authority who will listen. If possible, I would give them a 0-star rating, and I would NEVER recommend them to anyone. They will be nice during the purchasing process, but should issues arise after they do not take responsibility for anything, STAY AWAY!!!! You will regret it if you buy a car from them and find issues after the fact, even with the 90-day warranty.

My company was doing business with a nearby dealer and they were unable to get things done in a…read moretimely manner. We switched to Courtesy Ford and have found them to be wonderful to work with. They are kind, courteous and efficient. I would highly recommend them!

I brought my vehicle in for diagnosis and repair of an EVAP system issue and paid for the…read morerecommended work. After the repair, the same code returned. Even the warranty company indicated the repair should have been properly verified before the vehicle was released. I contacted the shop professionally and explained that I had already paid for diagnosis and repair of this issue previously, and that this appeared to be a continuation of the original unresolved problem rather than a new concern. I asked them to review the prior repair order, the codes involved, and the verification steps performed before charging me additional fees. Instead, I was told I would need to pay another diagnostic fee ($140) and likely additional repair costs to retrieve my vehicle. I do not believe customers should be charged repeatedly for the same unresolved issue when the original repair was not properly confirmed as fixed before release, and at least discounted on the first time, because it takes much time and inconvenience to return to the shop a second time, and I paid to have it fixed the first time, and so did the warranty company, who logically would not pay again. I attempted to resolve this respectfully and reasonably, but the response was more than disappointing. They conveniently tried to frame it as a separate issue, debated me in the office, and refused to negotiate even though it was their mistake. I would not recommend this company to anyone lest something go wrong and they just try to get your money.

Very friendly, good prices, and very efficient. I went in for an oil change and they were very…read morehelpful because it was my first appointment by myself.

Beckman's Service center is awesome. The guys are very honest and the prices are reasonable. I am…read morevery pleased with the work that gets done here. The owner is awesome too. He treats you like family.

I was in town from Sioux City visiting my sister. My car would not start. My brother in law…read morerecommended Beckmans. After getting my car towed there even though he was extremely busy Terry took the time to at least look at my car and find out what was wrong. I left my car and he had it fixed the next day. I was extremely happy with the service and the repair work. Thank you Beckman's for getting my car working again.

55 dollars to unlock your car. Heres a better idea, get a door wedge and a coat hanger and do it…read morefor free. Rude service, unprofessional prices, and overall a big scam. Treats employees like trash when I walked in and I would never use their services again. 1 star

I broke down driving across the country. Great place with amazing customer service. From pre…read moreordering the part needed as I was being towed to the loaner car. Love the Midwest people and the way they help a person in need.

Took my car in for some work and when I went to pick it up it was a little cheaper then what they…read moreQuoted me. I give them a 5 stars. They even took me to work and brought my car to me when it was done. I feel they are very good and will not take advantage of you like some shops around town.

From the owner: We are an authorized independent service center featuring ACDelco parts. We offer a full line of…read moreover 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.

My car broke down in nowhere Nebraska. My road assistance was no help. Al, Chris and Luke (and…read moreprobably more) then went above and beyond for me. In less than an hour, I had a rental car and they found a tow company to get my car. Unreal and absolutely amazing. They didn't know me from a hole in the wall and absolutely took care of me. So grateful. Go see these guys. They truly care!!

I sold a vehicle there and it has been 2 months and I still haven't seen any payment. And when I…read morecall I just get the run around.

My husband and I were visiting NE Nebraska when we suspected it was time for new break pads on our…read moretruck, so we were very happy to find such an honest outfit. We were off to the Rocky Mountains pulling a fifth wheel and our breaks had a slight squeak. We though it was better to be safe than sorry. After disassembling our breaks, the technician pointed out that the pads were not worn enough to justify replacement. He practically advised us to wait a year, and the didn't even charge us an inspection fee, which would have been completely fair, in our opinion. We were so pleased that we brought them a tire to mount on a new (to us) rim as a spare. Based on these two visits, we would certainly recommend TO Haas Tire to others.

From the owner: T.O. Haas Tire & Auto has been the Midwest's automotive partner since 1947, offering award-winning…read moreservice at our Norfolk location at 1215 Logan St. We're more than just tires--we're your complete car care solution with nearly 80 years of trusted expertise. Our certified technicians use the latest repair technologies to handle everything from tire sales and installation to comprehensive services including oil changes, brake repair, diagnostics, alignments, engine work, and transmission service. Quality products at affordable prices, backed by our nationwide warranty, ensure you get it done right every time. Walk-ins welcome or schedule online. Experience why generations of families trust T.O. Haas!