My experience with them has been awful. I would only recommend them to someone I did not like very well. I bought a 2016 GMC Arcadia from them on March 5. The car had a 90-day bumper-to-bumper warranty. On April 16, we took the car in, and it made an odd noise. When the mechanic looked at it, we were advised it was the spark plugs, and they changed them and said we were good to go. We were told the noise it makes was normal, and ours was just a little louder than this type of vehicle normally makes. I originally got the extended warranty from Courtesy Ford, but I decided I did not want to deal with them anymore because of how they handled the last issue. I had gotten a letter from another company offering an extended warranty, so I called them and decided to go with that plan. I started having issues with the car when I would go at higher speeds. On October 8, I took the car to a GMC repair shop. The issue, I was told, was the torque converter shutter. My car was eligible for the new warranty coverage. The insurance company went and inspected the vehicle and looked at the prior maintenance completed on the car. My claim was denied for preexisting conditions. I did not understand how because Courtesy Ford said the issues were fixed with the spark plug replacement. The new warranty company told me that changing the spark plugs was not all they did. Courtesy Ford also put a lubricant in the transmission. They stated that they had fixed it well enough to get it past the 90-day warranty period, so it would no longer be their issue once it started having issues again. They put a bandaid on it long enough that it would fall on us to pay to fix the issue. I called Courtesy Ford many times about the issue, and they say that it is standard to put that in all used vehicles to extend the life of the transmission. They will not admit any fault in selling a vehicle that had issues. I have reviewed the March 5, 2024 receipt, which states Lubguard 19689. When I was searching for what that is used for, it specifically states, " LUBEGARD Instant Shudder Fixx is a concentrated friction modifier formulated specifically for eliminating torque converter shudder problems in automatic transmission INSTANTLY." It is the #1 shudder eliminator used by professionals." This is the exact issue that my vehicle has been diagnosed with by a 3rd party mechanic before we even knew about them putting the lube into the vehicle. Courtesy Ford knew back in March that there was an issue, and instead of being honest and fixing it, they did a temporary repair job. I have tried unsuccessfully to resolve the issues with them and speak to Al, who runs the business, but I have not succeeded. I do not know if they did this because I am disabled and in a wheelchair and thought I would not understand and let it go or if it is because I am female and do not know much about vehicle repairs. I continuously get that this is not our fault; this is standard practice. I do not see how putting a lubricant in every used vehicle meant for a specific purpose would be standard practice. I cannot get anyone in the company to 1 admit fault 2 let me speak with someone with authority who will listen. If possible, I would give them a 0-star rating, and I would NEVER recommend them to anyone. They will be nice during the purchasing process, but should issues arise after they do not take responsibility for anything, STAY AWAY!!!! You will regret it if you buy a car from them and find issues after the fact, even with the 90-day warranty. read more

My company was doing business with a nearby dealer and they were unable to get things done in a timely manner. We switched to Courtesy Ford and have found them to be wonderful to work with. They are kind, courteous and efficient. I would highly recommend them! read more

After an unexpected issue with our 2021 E450 Jayco motorhome To the service team at Courtesy Ford I just can't say enough good about every single individual I came in contact with from the service advisor Tim and Blake to the service manager Monte Cahoy And anybody I may have missed thank you sincerely for the absolute stellar care, service and courtesy. We are back on the road and couldn't be happier. read more

Outstanding Customer service! I can't begin to describe how happy I am with the level of customer service I received from Bill, my Sales rep & Cory, the finance manger! I am in the military in KS and when I inquired about the F-250 online, Bill immediately reached out, got some info from me and due to me being 4 hours away, was able to get me a very fair, honest appraisal with the pictures I sent him of my trade in. Him and his manager negotiated a very fair price and had everything ready for me when my wife and I showed up today as well. Cory was outstanding and down to earth and made all the paperwork seamless and super easy. All in all, I was in and out of the dealership in 60 minutes....including a 20 minute test drive! I highly recommend the drive to this dealership! They will treat you right, shoot you straight and bend over backwards to help you out! I will defiantly go back to them for future vehicle purchases if I am at all able to! read more

By far the best ford dealership I've been to! All the employees were kind and helpful. My check engine light came on and I got an appointment the vary next day. I will definitely be back. read more

I recently purchased an F-150 through Kris Monk and had a great experience. Kris knows her products and took the time to make sure I understood every feature on my truck, front to back. She also made the paperwork and buying process a breeze. Would recommend to anyone. read more

Recently bought an Explorer here, and did everyone exceed my expectations! Fair prices and even gave us a good trade-in for my vehicle. Will come back again for our next vehicle purchase! read more

Professional, high quality and courteous service - they totally exceeded our expectation when our little Rhody car arrived in Norfolk during our Christmas holiday traveling. After driving 1590 miles across the country from New England, I know our poor Ford was a little tired and needed some fix up. We made no reservation and just walked in with our broken tail lights. They took our car in and said it will be ready within an hour! There is a waiting lounge in the building adjacent to the repair shop. Complimentary coffee, wifi, comfy chairs they got them all. The hour of waiting flew by. All staff (receptionist, mechanics, managers, etc) was helpful and respectful. This little town is top notch in their customer service. Fear not of driving across the country no more. I know where to get my car fixed up next time! read more

Rented a mini van for a trip to Chicago- they had forgotten to vacuum but otherwise clean and reasonable to rent for four days. Easy to return with key drop box after hours. We plan to rent from them for next group trip. read more