Warranty Experience with Chef's Toys and Mulberry Technology…read moreInitial Purchase and Expectations In 2023, we invested a total of $26,472.61, which included taxes and two warranty insurance plans, for a 3-door KINTORA refrigerator and a 2-door KINTORA freezer. Our initial experience was smooth and hassle-free, largely thanks to our salesperson, Estaban Aguirre. Unfortunately, we later discovered that Estaban was no longer with the company. The Issue Arises On March 6, 2026, the hinge of our 3-door KINTORA refrigerator broke, rendering the refrigerator unusable. Since we had purchased a warranty, we immediately reached out to Estaban for assistance, only to learn from Raul Flores that Estaban was no longer employed with Chef's Toys. Raul provided us with contact information for Mulberry Technology, who was supposed to handle our warranty claims. Challenges with the Warranty Process This marked the beginning of a frustrating ordeal. It quickly became apparent that Chef's Toys was not well-acquainted with Mulberry Technology. Raul initially gave us an incorrect contact number for starting our claim. He directed us to Joshua Wohl at Mulberry, who, while not involved in claims processing, was helpful enough to connect us with the appropriate department--after we had already experienced several unhelpful responses from Raul. After sending our purchase order to Karime, our contact at Mulberry, we learned that Chef's Toys had never registered our protection plan with Mulberry or transferred the necessary funds for our warranty. We attempted to follow up with Raul but received no response until we escalated our concerns to Chef's Toys' corporate office. Unfortunately, reaching out to their main line at 714-662-2433 during business hours of M-F between 9am-5pm only led to a voicemail, and our emails through their website also went unanswered. This is TERRIBLE! Resolution and Lingering Frustrations Eventually, Raul from Chef's Toys responded and offered a courtesy repair for our refrigerator door but informed us that our remaining warranty coverage would not be honored. This was frustrating, as we had already paid for the warranty. During this period, on March 25, the Health Department visited and deducted points from our inspection due to the non-functional equipment. We promptly notified Raul about the urgency, as another inspection was scheduled for April 6. Fortunately, the Health Department accepted our communication with Raul and a photo of the completed repair as proof. The entire process--from the breakdown on March 6 to the repair on April 6--took a full month. This delay was disappointing, especially given that waiting for a part should not have justified such a lengthy timeline; someone could have delivered the part to expedite the repair.

2.21.26 Hubby looking for a knife, I'm looking for a sharpening tool…read more It's a smaller scale store but I can easily spend at least an hour roaming the aisles. I love to cook & I see all the possibilities of the items to make life easier or more efficient here. My santoku is starting to become dull & needs sharpening. I couldn't my favorite chef 's knife (the whole knife block cannot be found!) Hubby found a chefs knife & he got me the sharpener. I told him I wanted to get the stone/honing block but he opted for the metal kind. The staff are super helpful & answered our questions. There so many "toys" I wanted to buy but I must resist the urge to amass more "clutter" (that's what Hubby calls it, but he reaps the benefit when he eats what I cook). I still need a dumpling rolling pin, but they only have standard types at this location. Aisles are fairly spacious & inventory appears well stocked, neatly arranged & sorted. Prices are fair & marked accordingly. It has its own designated free parking lot. Good shopping trip, met our goals.

After trying to contact so many metal fabrication companies to get this job done, I was finally…read morerecommended to CSM by a close friend of mine. I'm flabbergasted and truly thankful for this amazing counter top with a sneeze guard that was added to my restaurant. The owner of the company, Jesus Campos, is such a helpful kind hearted person. He guided me through every single step of the way including the Los Angeles city codes. I will continue to work with him for future projects! 10/10 and will definitely recommend him for any stainless steel job needed!

Awesome service and great quality!!!…read more Ive hired multiple companies before but they never came close to the quality of CSM. 10/10 would recommend, amazing work

I've been coming to Parrish for over 20 years. It is a wholesale Bakery supply. The warehouseis…read morelogically mapped out. The Cake pans are in large boxes which may contain over 100 of the same sized pan. The next size is literally the next box. Parrish magic-line pans ate the Industry standard. I have sold Thousands of pans in the last 20 years. Customers are happy because these all aluminum pans last forever. The also have flavoring and decorations for cakes. Don't expect a clean retail store, This is wholesale. You should know what you want when you go there it is not a wander the isles kind of place. Employees are helpful and knowledgeable.

Went here for the first time yesterday! Gave 2 stars because at least I got my emulsion which is…read morevery hard to find. Honestly it looks like a gust of wind went thru and they said "screw it just leave it there!" U damn near need a hard-hat! Boxes over ur head falling over and the only thing saving u is the metal pipes they can't fit between to bust u in your noggin! I also needed a cake pan but it was just too much of a mess to look through! It had that old storage smell too! Like when old people collect hella newspapers and it gets all dusty just sitting for 20 years! Felt like I was in a teenagers dirty room and I needed to find a sock! Just annoyed so after I walked around n found a guy (cuz I swear nobody knew I was there) I was ready to pay and leave! Even that process was weird! He lead me to a small room full of boxes that lead to a bigger room that was DARK (looked like a small store inside) that lead to a small office that had a cash register inside! You'd be better off ordering and picking ur items up if possible. This place is not shopper friendly and I DEFINITELY wouldn't bring kids here!

If you need anything fabricated for your food service operation HUD is the place. It is so rare to…read morefind a business that over delivers and always has its customers bottom line in their though process. Pete and team are so knowledgeable, if you have to build a kitchen, talk to them first and you will not be disappointed.

Hard to find they get two stars since worker was very nice but everything they sell is so dusty and…read moreold looking I went to get some things and i didnt notice the sugar cube box i got was expired, all the bartender stuff is so dusty like no one buys here or what? So weird.

Paula and Sonia were so friendly and efficient! I needed a 70" x 8 5/8" x 1" piece of plexiglass,…read moreand they both went out of their way to search for a 1" thick piece to help save me money. When I arrived at the store, I was told that one of the guys in the back had actually found a 1" piece -- which ended up saving me about $70! One of the employees even brought the plexiglass out and loaded it into my car for me. It was neatly wrapped in protective paper, and the cut was precise -- it fit perfectly for the project I was working on. All in all, it was one of the most pleasant and helpful shopping experiences I've had for this type of product. Highly recommend!

I needed two lighting panels for my condo and the staff who helped me with my purchase was…read moreabove-and-beyond helpful and I received my cut-to-size panels for a price point below my budget. I wish I could have given this place more business that day but will definitely keep them in mind moving forward and recommend them to anyone who needs standard or custom plastic fabrication!

Great people & great prices. The had the exact 75amp breaker I needed and their customer service…read morewas great

They always have what I'm looking for. Great prices. Great owners. Martha is always very helpful…read moreand is there when I need her