My fiancé was working on his truck and lost one of two nuts that was pretty crucial. We brought the…read moreremaining one with us to Home Depot to try to find a match, but it turned into a frustrating experience with no help from the employees and disorganization. We decided to stop by Ace Hardware instead, and within seconds someone asked if we needed help. The employee quickly sized the nut, took us to the right aisle, and found the exact replacement we needed. What a relief! Everyone we interacted with was incredibly friendly, knowledgeable, and genuinely helpful. This experience reminded us why shopping at Ace is worth it and should have just went there from the start. We'll definitely be back and would highly recommend them!

This is the best place to get your screen done. Fast, friendly and it's at a fair price. I love…read morecoming here, they are nice and very knowledgeable here. I highly recommend this Ace Hardware.

This is one of the most charming stores I have been to for awhile. It is definitely nature bound…read moreand great for people like me who is about promoting local artists. It is very much like an arts and craftsman store. The store had everything from home furnishing to gadgets and gizmos a plenty... Heehee... yes, that was a Little Mermaid reference. They have trinkets. I left the shop purchasing air plants, sea shells, and meditation bead bracelets. I love rocks and minerals, so of course I gravitated towards the stones they had on display and bought a handful of bracelets, which were designed my local OC artists. The store associate was really sweet and personable. She was knowledgeable about the products and because of her and what the store has, I will for sue go back. Again, the interior of the shop has great vibes. Love it! Parking wise, it is super easy. You want to park at the far end, which is not the main end. You will need to get your parking ticket validated.

We bought a few succulents here after enjoying brunch overlooking the beach a few doors down…read more Walking around this open air mall is so much fun! Especially when you come across awesome stores filled with unique goodies, like this one. In addition to their air plants, I really liked the coasters they had for sale. I wish I saw more of these when vacationing places. We go all over and usually only come home with a shot glass when we travel somewhere new. Coasters are a much cooler idea!

Have visited this hardware store many times when we're in Seal Beach. Super nice people, great…read morestore to walk around & shop in. This last visit I needed some help finding a product that would help me with a project I was working on in my RV trailer. The gentleman in the store led me right to the exact and perfect product I needed. When I got back and used the product, it was perfect and did exactly what I needed it to do and what exactly what he said it would do. This is the best hardware store ever! Love these guys!

AMAZING customer service!!!! Great selection of goods!!! I got my battery installed for my car key…read moreand the gentleman fixed a little loose part in it. Plus I got a cool hatchet pen. Highly recommended!!!!

i'm not only called to find out if the store had what I needed but Jennifer, who is amazing. I'm…read moreassuming she's the owner that's how much pride she took and what she was doing. Went to check for me. The size the style and put them on hold for me to the side came in and she was justa breath of fresh air helping me. I pass this place 1 million times and finally stopped in. it's got everything you need for your home in regards to doors fixtures

Updating review to 3*: Shortly after the review New York Hardware reached out and sent out a 36"…read morehandle to replace the one that was missing. I appreciate the gesture and now my order is complete, I just wish there was clearer communication and timely replies. It felt as I only got resolution once I posted on Yelp, hopefully this isn't the norm.

I purchased a Recteq grill last weekend. I have nothing but great things to say about Derek the…read morestore manager. He is very professional, knowledgeable and helpful. His team is awesome to work with. Derek and his team are an asset for ace hardware. Joe P.

Lowest price on propane tank exchange that I know of, easy to park at, and friendly staff. Their…read moreinventory system was not to date but the staff member who helped me out spent a while helping me find the right sprinkler part and instructed me on how to drive to the back of the store to exchange the tanks. Prices for everything in the store are a little bit higher than online and other hardware stores but not bad for the area since its right on the Irvine/Newport border.

I still come to this Home Depot location. I have not needed to purchase anything lately. I stopped…read morein here over the weekend to purchase some paint. I am repainting one of the bedrooms inside my home. So, that should be a good deal. Service is good here. No problems with prices of what I spend for my home.

Purchased condo one month after previous homeowners had floor done. Home Depot will not honor…read morewarranty as I'm not original homeowner. Floor in level and moves half an inch up and down throughout unit. CEO Ted Decker did not respond either. He was sent letter via certified mail.

We had the most wonderful experience in the paint department on Friday evening…read more We have a large building in need of painting - trim and doors, with some stucco patching & painting thrown in. We had a paint chip from the stucco & wanted to get a sample mixed that we could test before committing to a gallon. Mac stepped in, said he could do it, & to swing back by in 10-15 minutes. We wandered the store, picking up other supplies for our project & then came back to make decisions about rollers. Mac came over & spent 10 minutes sharing his knowledge on paint viscosity, roller thicknesses, paint application & it was all done with kindness & making certain we understood. I call customer service like this the "Nordstrom" approach, where sharing thoughts can be done without arrogance or talking down to the customer. Mac was definitely going above & beyond with us BUT it's obvious that he treats all customers like that. Lowe's - you've got a great employee in the paint department. Thanks to Mac for your insight on our plight!!

I've had multiple bad experiences at this Lowe's, but an incident from about two weeks ago finally…read morepushed me to leave a review. A few months ago, there was an employee working self-checkout who seemed completely opposed to the concept of self-checkout. Instead of letting customers scan and pay for their own items, he insisted on doing it himself, argued with customers for no apparent reason, and turned what should have been a two-minute transaction into a frustrating ordeal. Then came the recent trip to the garden center. The only employee around was the cashier. We asked where the flower bulbs were, and her response was essentially, "I'm just a cashier, I don't know." Now, I don't expect every employee to know the exact location of every product in the store, but if you're working in the garden center, flower bulbs are about as basic as it gets. At the very least, I expected an attempt to help. Instead, we got a shrug. It somehow got worse at checkout. We asked whether some bulbs that had already started sprouting qualified for a discount. Rather than checking with a supervisor, calling someone from the department, or making any effort whatsoever to find an answer, she basically said she wanted no part of the conversation and left it at that. She then proceeded to miscount multiple items, turning a simple checkout into an unnecessarily long process. The best part came at the end, when she asked what flower bulbs even were and whether they're basically plants you buy instead of a full plant. After spending the entire interaction working in the garden center, it was honestly surreal. I shop at Lowe's often, which is why this is so disappointing. I don't expect employees to be walking encyclopedias, but I do expect basic competence, basic customer service, and at least a minimal effort to help customers. Unfortunately, those standards seem to be optional at this location.

Levi was absolutely fantastic today. I was shopping alone with my toddler and baby and needed…read moreseveral heavy bags of sand and soil loaded into my cart and vehicle. He helped gather materials, stayed with my cart while I checked out, assisted with loading everything into my car, and was incredibly patient and kind throughout the entire process. What could have been a difficult trip with two small children became easy because of Levi's help. He was friendly, professional, and genuinely cared about making sure I was taken care of. Outstanding customer service and a great representative of Home Depot. Thank you, Levi!

Once upon a time, if you wanted to duplicate keys at Home Depot, you had to ask a store associate…read moreto make them for you. Later, self-service kiosks were introduced, allowing you to have a machine create a key without an employee's help. In either case, you would pay for your purchase with the cashier. If the replicated key didn't work, you'd sort it out at the store's customer service desk. Today I learned that making a key at the self-service kiosk now isn't counted as a Home Depot sale. You have to pay for the service via the machine before the keys are made. And if they don't work, you'll need to resolve the issue by calling the 800 number posted on the machine. You can still have a store employee manually make a copy of your key, and it will count as a store purchase. This report doesn't pertain just to this specific Home Depot store, as I'm confident this new business arrangement applies to all Home Depot locations with this self-service machine.