I called they called right back made an appointment for this arrived on time did what had to do and…read morepoof!

From the owner: Complete Septic Service LLC provides septic system pumping, maintenance, inspection, repair, and…read moreexcavation services in Belchertown, MA.

Latour-Wilson is the best septic service we've ever had!! My Brother in Law recommended them and…read morenow I see why. They are professional, operation is clean, on time and best of all very affordable. We had another service years ago. The operator was not professional, the price was way too high and we vowed to never use them again. Ryan from Latour was such a gentleman, gave us excellent advice, cleared the tank for us and even cleaned up the area afterwards. What a great experience. So reliable. We are hooked and will use them for every future need!!! We recommend them highly!!

We purchased a new washing machine but were unable to use because it wouldn't drain. I contacted…read moreAdvanced Sewer and Drain and John came out within a few hours (he would have come even sooner but needed to wait for us to get home from work). He identified and fixed the problem right away. He even scoped our main line out to the street just to make sure that we wouldn't encounter problems down the road. Superior service was received at a fair and reasonable rate. I would highly recommend this business!

We had a major blockage in our bathroom sink as well as other plumbing issues in our business. On…read moretwo different occasions we paid plumbers to come in to fix the problem. Each time we were left disappointed paying money to plumbers who had no clue as to what the issue was. Advanced Sewer & Drain fixed the problem in a matter of 20 minutes. No exaggeration. The service was simply outstanding. The gentleman who did the work were professional and efficient. It's true that Advanced has all the right tools to get the job done & the knowledge and experience to make sure it's done right the first time!!! We are very pleased.

We had a problem recently. Two plumbers recommend Rob Adair 's Compnay because we had sludge…read morebacking up into our ground floor shower area and toilet. Rob and his colleague came to our house, dug up our front yard with his Bobcat, discovered the problem and replaced a faulty pipe full of sludge. They did a fabulous job solving the problem. Both Rob and his colleague were a pleasure to work with and the ground floor bathroom area is clear. We highly recommend them.

The company does not pay their bills! Would not hire them to to chalk out a game on the sidewalk…read morefor my kids. He would screw that up too.

These guys are honest, forthright, immediate, and come with facts. They have all the tools you need…read moreand will not take money for something you don't need. Trust and believe. They are here for you.

Can't really review their work, because they no-showed to our appointment to even look at the…read moresituation and have been unresponsive now for most of a week. Probably wouldn't have felt the need to leave this review if they named the company anything else...

Update: After initially being charged for a service that was completed--and without prior…read moreauthorization--I wrote a formal letter of complaint to Wind River Environmental and also posted a negative review. I later filed a dispute with my credit card company. To their credit, Wind River has now reversed the unauthorized charges and resolved the billing issue. While the situation was frustrating and could have been avoided with clearer communication upfront, I do appreciate their willingness to make it right in the end. I'm updating this review to reflect that resolution and to acknowledge that the company ultimately acted to correct the issue.

I contacted this company after my plumber recommended them to snake my main sewer line in the…read morebasement of my home. I spoke to one of their customer service reps. and was told that $249.99 covered 1hr of work. There would be an additional charge for any work conducted over the initial hour and for any equipment that maybe needed. After conforming this information, I agree to the charge and scheduled an appointment on 6/13/25. When the tech came out, he looked at the issue and stated that my main sewer line needed to be snaked for an additional fee that was over $400.00 dollars. I advised him that I was not told this when I called to schedule the appointment and that I would call to get this resolved. The first serv. rep. put in a ticket with the issue. The tech advised me that he spoke to his supv. and if I was not willing to pay the additional fee he would not be able to complete the work. I asked to speak to his supv. Justin and was told that he(supv.) didn't see a ticket from my call and he would not talk with me. The tech. left my home without completing any work, but they charged me $249.99. I had to call several times from 6/13/25-6/26/25 and speak to several rep. I was advised that the sewer drain manager and then the general manager would call me to resolved this, but they never called me. On 6/26/25 I was advised that they realized that I was misinformed and I will be receiving a refund for $249.99 in 2weeks. All the customer service rep. that I spoke to were professional and very helpful in trying to get this issue resolved. The ball dropped with the supv. Justin Hightower and the general manager not addressing the issue. I nor even customer should not have to call a company over eight times before an issue is finally addressed by management and resolved. That is Not the way any company should be conducted business. Due to this, I do Not recommend this company and will submit another review once I receive my refund.

Pricey but efficient and got the job done in a timely fashion. They were professional and…read moreknowledgeable.

Never hire Poor work and very unreasonable charge! Hired few…read moreyears ago cost a bundle and poor workmanship

Called on wed he was here first thing Friday. Very nice knowledgeable took care of clog in 15 min…read moreand price was reasonable

We called with a septic system emergency. While they were initially helpful and polite, they…read moreultimately forgot about the job, and us, entirely; on Saturday night they promised they would be out the next (Sunday) morning, but neither called nor showed. When we called to ask what was going on they had no idea who we were, then blamed the situation on, 'a little mix up '. They did not apologize once, nor could they tell us when they actually would be back to fix the issue. Perhaps Fletcher is fine for routine issues, but be wary if you have an emergency.