Latour-Wilson is the best septic service we've ever had!! My Brother in Law recommended them and…read morenow I see why. They are professional, operation is clean, on time and best of all very affordable. We had another service years ago. The operator was not professional, the price was way too high and we vowed to never use them again. Ryan from Latour was such a gentleman, gave us excellent advice, cleared the tank for us and even cleaned up the area afterwards. What a great experience. So reliable. We are hooked and will use them for every future need!!! We recommend them highly!!

I called they called right back made an appointment for this arrived on time did what had to do and…read morepoof!

From the owner: Complete Septic Service LLC provides septic system pumping, maintenance, inspection, repair, and…read moreexcavation services in Belchertown, MA.

They are the best. I had a problem on a Saturday. They called me right back and came right out…read more Thankfully it was an easy fix. I would never use anyone else. Awesome business to deal with.

We had Nick come out and perform a title 5 inspection. He failed us and filled out an incomplete…read moreinspection and checked things off that he didn't actually do. He collected 650.00 and we still have no clue what's failing on our system because he didn't actually inspect it. We called asking that he come complete the entire inspection since he was paid to do so and we need to figure out where it's failing he screamed and hung up on me. Now we are filing a complaint with the board of health and are stuck paying someone else to come perform a complete inspection.

Dean is a one man show who is quick and available when you need him. Been using him for years at…read morethe retirement community where I work and personally.

Dean's Sewer and drain was excellent, called early and they showed up in a couple hours to snake…read moremy sewer main that had clogged up. Very very reasonable and great communication. Would recommend to anyone.

Update: After initially being charged for a service that was completed--and without prior…read moreauthorization--I wrote a formal letter of complaint to Wind River Environmental and also posted a negative review. I later filed a dispute with my credit card company. To their credit, Wind River has now reversed the unauthorized charges and resolved the billing issue. While the situation was frustrating and could have been avoided with clearer communication upfront, I do appreciate their willingness to make it right in the end. I'm updating this review to reflect that resolution and to acknowledge that the company ultimately acted to correct the issue.

I contacted this company after my plumber recommended them to snake my main sewer line in the…read morebasement of my home. I spoke to one of their customer service reps. and was told that $249.99 covered 1hr of work. There would be an additional charge for any work conducted over the initial hour and for any equipment that maybe needed. After conforming this information, I agree to the charge and scheduled an appointment on 6/13/25. When the tech came out, he looked at the issue and stated that my main sewer line needed to be snaked for an additional fee that was over $400.00 dollars. I advised him that I was not told this when I called to schedule the appointment and that I would call to get this resolved. The first serv. rep. put in a ticket with the issue. The tech advised me that he spoke to his supv. and if I was not willing to pay the additional fee he would not be able to complete the work. I asked to speak to his supv. Justin and was told that he(supv.) didn't see a ticket from my call and he would not talk with me. The tech. left my home without completing any work, but they charged me $249.99. I had to call several times from 6/13/25-6/26/25 and speak to several rep. I was advised that the sewer drain manager and then the general manager would call me to resolved this, but they never called me. On 6/26/25 I was advised that they realized that I was misinformed and I will be receiving a refund for $249.99 in 2weeks. All the customer service rep. that I spoke to were professional and very helpful in trying to get this issue resolved. The ball dropped with the supv. Justin Hightower and the general manager not addressing the issue. I nor even customer should not have to call a company over eight times before an issue is finally addressed by management and resolved. That is Not the way any company should be conducted business. Due to this, I do Not recommend this company and will submit another review once I receive my refund.

Pricey but efficient and got the job done in a timely fashion. They were professional and…read moreknowledgeable.

Never hire Poor work and very unreasonable charge! Hired few…read moreyears ago cost a bundle and poor workmanship

Called on wed he was here first thing Friday. Very nice knowledgeable took care of clog in 15 min…read moreand price was reasonable

DJ from Fletcher in Ludlow was a life saver. On Saturday my septic backed up and I had a real mess…read more I made many called looking for help. Being a weekend you just leave message and hope you get a call back. Those who did call back said Monday was the earliest they could come out. DJ came out, in the dark, and solved the issue and gave me information to avoid an other problem in the future. I am so thankful for DJ from Fletcher from Ludlow.