I had an extremely disappointing experience with this company and would not recommend them to…read moreanyone, especially if you are on a tight timeline. The movers arrived smelling strongly of marijuana, which immediately raised concerns about professionalism and safety. More importantly, they were not prepared to perform the move at all. It became clear that the owner, who provided the original quote, failed to communicate the true scope of the job to his own crew. As a result, the movers said they could not complete the services I had booked and left a deposit for. This left me in an impossible situation, as I was closing on the sale of my house the very next day. I was forced to scramble at the last minute to find another moving company under extreme stress. A moving company should be reliable, professional, and transparent--especially when people's homes and major life events are involved. This company failed on all counts and did nothing to be solution based to rectify the situation.

I contacted Jim Height for information regarding scheduling/pricing, and specifics regarding a move…read morerequested for this past weekend. I am a senior citizen, and I was very specific about the fact that I was recovering from a recent surgery and was not able to lift med/large heavy boxes placed (stacked) on top of one another once transported to my new residence. I also spoke at length with Jim's brother, Stewart, regarding packing materials snd number of boxes needed to pack remaining belongings in my home. I was also told that there were specific packing materials that would be sent to carefully wrap expensive large rugs that needed to be sent out to be professionally cleaned once the move took place. Four young, courteous men arrived on rime for moving day, but unfortunately, underestimated the time/men needed to completely move me from my home to my new residence, so plans were made to continue the move to the following day. Movers overall, were careful with my furniture and belongings, but are not properly trained to consider properly labelling boxes, so that when a bed is dismantled, for example, and put back together again, the bed can be quickly remade! Zero considerations for personal care products, clothing, personal computer, medications (used everyday) to be set aside so they can be found easily once moved. I am still looking for my houseplants that are sitting out in my garage, despite cold weather, because the boxes they were packed in are poorly marked. The plants should have been brought into the house, not left in the garage! The carpets that Stewart stated would be carefully attended to and wrapped securely never happened, after spending over $3,000 for a local move twenty minutes away. Disappointed at best.