We stayed in a jacuzzi room. Jacuzzi tub was awesome! Clean room, inviting lobby. Biggest hotel…read morefridge I've seen. We travel a lot and I really enjoyed my stay here.

What used to be the Hampton in Newcomerstown is now The Garland Inn…read more What I want to know is, where did everyone go? This is still the same nice place, although they were having phone line problems for awhile, those are now fixed. They still have the Hampton's old number. They have a friendly staff, they still have the pool, the prices are right, so support this business. You couldn't ask for a better location and it is near a McDonald's Wendy's, Taco Bell and two gas stations. The only problem is people may not think that they are open because their sign is dark, and in small lettera at the bottom It reads " I assure you we are still open". The company does need to fix this problem, but other than that, they are ready for your business!

It's not very often you come across a business with absolutely amazing customer service across the…read moreentire staff. Whoever is the hiring manager should pat themselves on the back. This is a great team. Everyone was so friendly well knowledged and legitimately was looking out for our best interest during our stay. They went above and beyond at all times the Night Shift managers helped us. The place was insanely clean, well kept... we felt good and happy with our stay. Breakfast was perfect bagels yogurt, cereal, coffee not much more you could ask for very happy with our stay here very clean, nice hotel.

Turned down the bedding and there was a live bug on the sheets! Again in the elevator. No…read moreventilation in the pool area and reeked chlorine. Vents on ceiling were filthy.

I'm not sure how this place has not been condemned or shut down by the health department or…read moresomething. There is nothing about this place that is clean or proper or sane. It is the worst place I've ever almost stayed in. Luckily, I asked to see a room before I checked in and went elsewhere.

Unkept motel, entryways stairways and hallways dirty. Had to…read moremove to 3 different rooms to find one that had A/C that worked well enough to make the room comfortable. No pillowcases on the beat up old pillows. Cobwebs and in the bathroom and evidence of behind the toilet. May be in the top 5 crappiest motels I have ever stayed in. Be proud J Patel.

Great place! The staff was awesome and our food was excellent!…read moreTable of 14 and the food came quicker than expected! We will be back!

We love booking here. As locals and now visitors...our kiddos love to swim in the pool and tub. My…read moreyoungest loves Miss Renae...each year for his birthday she goes out of her way to make his day extra special. We appreciate all of the staff. The rooms are clean too.

Absolutely despicable! All of the new modifications in the…read moreroom have fallen apart, the room was dirty. It's musty and smells like smoke and mold. The toilet paper holder fell off the door lock safety bar fell off. The towel holder fell off. The elevators are out of service. The front desk was not able to check us in until an hour after our check in time avoid at all cost

The new renovation in the lodge rooms. Very nice. Only negative is the customer service in the bar…read morevery bad.

We recently stayed here and were very disappointed with our experience, especially considering we…read morepaid $260 for one night. When we checked in, housekeeping had clearly missed several things. The ice bucket was dirty and still contained a used liner with water in it. The tub was not clean, and the sheets appeared dirty and so thin you could practically see through them. To make matters worse, cell phone service in the area is almost nonexistent, making it difficult to contact the front desk. When I finally got through, I was told someone would bring us toilet paper and a clean ice bucket "as soon as they could" because they were busy checking in guests. While I understand they were busy, these issues should have been addressed before the room was rented to anyone. At that point, we didn't feel comfortable using the drinking glasses or other items in the room because cleanliness was already a concern. The dinner buffet was acceptable if you're simply looking for a buffet, but ordering a regular meal was disappointing. The breakfast buffet was also very underwhelming. Overall, this was not the quality of stay we expected for the price we paid, and unfortunately, we would not stay here again

my wife and I stayed 4 days recently. it's a beautiful location with a top notch restaurant on the…read moreproperty. the staff is friendly and helpful so why only 3 stars? Our room was in need of a complete renovation. The air conditioning only worked when it felt like it so we had to open the windows on 2 of the nights just to cool down enough to sleep. In addition, this is the first hotel I've ever stayed in that didn't have a clock in the room or a microwave. The shower curtain rod was severely rusted and the toilet seat had been recently replaced but the nylon bolts used to secure it were the wrong size which didn't allow the covers to close over them.

This has been a positive experience here in Zanesville, OH…read more The staff is friendly and helpful. They have made my visit for the pottery show very pleasant. I am looking forward to coming back next year.

It is one of those odd things that you can have an experience earlier in the course of a week long…read moreroad trip that makes you appreciate the little things somewhere else along the way. That is definetley the case with this location of IHG properties. This chain is consistenly solid over the years so I wasn't expecting anything less than what we had. They in the midst of a renovation, but around a bit of dust here, anda paint splash there, it was still clean (much cleaner than a previous place in Wilmington). The staffer that checked us in was pleasant and efficient. Our beds were comfortable, lots of pillows. We had a little problem with the shower the first night (operator error, or rather we didn't know the trick for a janky tub/shower valve). We called and they sent someone within about 5 minutes. [It was one of the maids that had experience with our room, a sweet soul, very pleasant...I do have to ask though, how many tattoos are too many tattoos]. The breakfast was pretty well put out, two hot protiens each day, eggs, potato options, oatmeal, cereal, pancake machine, etc. Even the most finicky kid would not walk away hungry unless they wanted to, for whatever reason it is that finicky kids do things. The hot tub worked, good temperature, pool was nice, neither had too much chlorine. While you didn't have to walk through the lobby (like some hotels- why designers, why?) there was a giant window from the front lobby/breakfast area to the pool area. My wife was a bit off put by that. I guess you would feel a bit like a fish in the aquarium if someone was there looking in. Definiteley a good stay, nothing is cheap anymore, so $346 for two nights in a non capitol city in Ohio might feel steep, but hey that's what the market will bear, so all good that's good. We would come back if in the area.

This place was crap from the start. Drove out of our way in…read morethe snow on our 26 hour trip home to stay here for a specific room with a tub. I'm pregnant & wanted to relax after the grueling drive. We arrive only to find out the room we booked that i also paid extra for was sold out so was given a "standard" room. No apologies, no partial refund just a shoulder shrug from the front desk boy Travis. Get to our room 1130 pm, it's freezing from window being left open in December. Try to get some rest & there's adults downstairs screaming at each other, goes on for 30 minutes, then their baby starts crying for an extensive amount of time. I went down to see what the actual f was going on, cops, ambulances & adults still yelling running around hallways barefoot and baby screaming crying, Ohio I guess.. I go back to room, call the front desk and ask for them to issue a refund we're at 1:15 am right now, they asked if we wanted to switch the room, husband was already passed out from driving all night & being a heavy sleeper. I feel like I got robbed of my money. Travis confirmed the cops have been there and that it should be getting quiet soon & that his manager will handle it in the morning, an hour passed & these people below us were still going at it. After a terrible, light night sleep we wake to continue our drive, I stopped at front desk to ask for manager, right off the bat she says no refund, doesn't apologize & says that's she been informed of the problems of our stay in such a rude manor. Desk boy lied to us in the night just to get through his shift and hand the issue to the next person, imagine. Unbelievable do yourself a favor & do NOT stay here!! Ohio is definitely as bad as they say it is.

Stayed here one night a couple weeks ago during the week for a local golf outing with a bunch of…read morefriends. The rooms were very, very nice very very clean very very comfortable beds. TV worked great. Everything was five star until it was time for our free breakfast the next morning when they ran out of sausage, they ran out of eggs. It was just not a very well planned out event no excuse for it when there are local grocery stores that they could've easily prepared and gotten enough food to cook the breakfast that they Include in the price of the room so feels like our group got hosed Deduct one star for the breakfast episode all the staff was pretty nice

This was a very well run property. The five star review was based on the hot tub open early,…read morebreakfast staff, and being able to walk to downtown Walnut Creek. A big plus was the laminated sheet in the rooms that listed all the tv channels. My room had a balcony, I think they all do.

Our hotel of choice when we visit Amish country. We were treated like family, everyone was very…read morefriendly and helpful. The rooms were very nice and clean. We will stay here again without question!

Best hotel we have ever stayed in and we have stayed at a lot of hotels because we travel a lot…read more The breakfast was very good mostly because the food was hot. Most hotels that serve breakfast is mediocre at best because the food is barely even warm and the eggs taste like powdered eggs. This hotel had real eggs and they were good. The room was very nice and everything was so clean. The lobby was very welcoming. When we travel we will look for a Holiday Inn Express to stay at from now on.

3 stars because the staff is friendly and eager to help along with being in a good location…read more Room was very outdated, peeling furniture, not clean, etc. bed hard as a rock. Recommend only because of staff, location and felt safe.