Great location, excellent staff, wonderful breakfast, clean, well appointed rooms. Modern, tidy and…read morecomfortable spaces in the midst of the urban Naples scene.

This is a wonderful place to stay in the heart of Naples. You get so much space, you can even get…read morean apartment and prices are very reasonable. Air conditioning, breakfast, and great staff. Love the courtyard, it's a nice place to have a drink in the evenings. The place is clean and modern but still has that Italian charm. A hidden gem.

Solid hotel to stay. We only stayed 1 night, so didn't get to experience it for very long, but…read moreenjoyed our time here. Our room was very spacious. Our previous hotel in Naples, as well as the one we stayed at in Sorrento, didn't have much floor space and we barely had space to open both our suitcases. We had to put at least one on the ground and step over it every time. So I really appreciated that I could walk around normally with both suitcases open. Hotel was clean overall, and location was nice. It was by the water so had a nice view. And there were a bunch of taxis parked next to it so when we had to take an early morning taxi to the airport, it arrived within a minute or so of the hotel "calling for a taxi" (which actually meant someone leaned out the door and waved one of them down). I'd stay here again.

Stayed here on our most recent trip to Naples. I liked how this was on a pedestrian street & was…read moreoutside the Old Town / majorly crowded areas some had a nice peaceful getaway This is also a major convention hotel as the time e were thee we saw no fewer than 2 major conventions all setup with tables, huge buses and hoards of people Their breakfast is a miss. Basic continental breakfast offerings at 20€ / person and 6€ cappuccino when the coffee shop right around the corner was much better and something like 7€ for 2 coffees AND pastries The temp in the rom only had a 4 degree range and it unfortunately was not the range we were seeking so could not get comfortable. And for a 4 star hotel. We would have expected to be able to adjust our own temperature The bathrooms were super cramped when there were both toilet and bidet. The door would not open all the way as it bumped against the toilet and we had to sandwich ourselves in between both to brush our teeth - with the added joy of the backs of our legs constantly bumping against either or both. Zero counter space. Nowhere to place towels for fear of it falling into either commode But given the location and the quiet room, we still have to rank this as A-OK

Loved this hotel. We got an upgraded double adjoining room with two bathrooms as well, and it was…read moresuch a nice treat. I loved the dark and moody wallpaper and decor. The bed was super comfortable. We had a great view of the water as well. Service also was top notch as was the complimentary breakfast. Definitely the best hotel in Naples!

This hotel's view!!! Omg! Pleas go up to the rooftop bar and see the beauty of Italy! Absolutely…read morestunning! The customer service was superb and the room was also very nice!

Nice, small, boutique hotel in a very central location of Napoli, just off the south west corner of…read morePiazza Municipio (~10-15 minute walk from the port). The hotel itself takes up the top floors of a building, with the jacuzzi on the very top floor. There is a metro station on the next block from the hotel which is very convenient. The staff was friendly and helpful. The hotel's decor is simple, chic and modern. The room was rather small as was the bathroom, but the jacuzzi shower unit was amazing (our room did not have a tub, we booked a deluxe double room). The toiletries were great but I wished they offered hair conditioner also. The room has a safe and WiFi, as well as a coffee maker and complimentary coffee. They provide robes and slippers. The curtains, when closed, kept the room pretty dark. In the evening, a complimentary dessert was left in the room for our enjoyment, a very nice touch indeed. The bed was comfortable enough, however because we had two beds put together to create one large bed (not our choice) there was an unevenness in the middle of the bed which was annoying. The breakfast, usually served on the rooftop unless it's raining, was rather basic but adequate providing fried and scrambled eggs, cold cuts and cheese, some cereals, bread, yogurt, pastries, fruits, as well as espresso drinks prepared to order. The highlight of the hotel was definitely the rooftop lounging area and jacuzzi. We made it a point to take advantage of this amenity every evening we stayed at this hotel and it was a great way to unwind and relax.

Small. Boutique. Central Naples. This is it…read more The rooms are modern, opulent, & shabby chic. But it works! The sink fixtures in the bath are stunning. Toiletries from Malin + Goetz! There's dessert left for you (in your room) every night. And the 24 hour concierge? Everyone was professional & knowledgeable. But the icing on the cake? The rooftop. Breakfast is served every morning on the roof. A full blown spread of everything & anything you could want. There's eggs & bacon, quiches, smoked salmon & cheeses, tarts, & pastries GALORE. 2 fresh juices, watermelon & cucumber. I LOVED the watermelon. Something about hot summer nights in Naples made me extra thirsty in the mornings. And of course, great coffee & cappuccinos. All this, with A VIEW. A view akin to a Grace Kelly movie. In color. Hot tub too. But being late August, that was not a priority. A romantic, private feeling, winner. It's not so easy to find...but that's what being a hidden gem is all about. 5 stars

This used to be one of the grand hotels in Italy ... when all the wealthy people's tours of Europe…read morewould pass through Naples, this was one of the places that they stayed. It has since become more of a rough around the edges faulty towers-style hotel than a luxury hotel ... but the location is fantastic for drivers. While the Spanish Quarter is grittier and cooler ... good luck driving through the narrow, packed streets with Vespas whizzing by. If you have a car, do yourself a favor and stay here. You won't be without traffic stress here ... to get in, there is a section where 3 lanes merge into one and then bend around a corner. There are Africans selling packages of tissues or squeegy guys trying to clean your windshield who will not take no for an answer and can be annoying and scary. But, once you get in front of the hotel ... there is no valet, or person to assist with bags. You pull up in front of the hotel and drag your bags up the steps ... only then will someone run over and take your bag. They do not have a garage but there is a person in the lobby who takes your keys to their nearby garage. They give you an estimate of how much your car will cost per day to park. (Ours was $30.) Of course, upon picking up the car they insisted on $40. Welcome to Naples where tourists are marks to be fleeced repeatedly and taken advantage of. My advice is to get in writing how much the car will cost to park. Also, be prepared for the garage attendant to demand a top on top of the fee. It is still worth it not to have to drive in the actual city, though. The front desk staff were abrupt and to the point. Not very friendly, or warm. However, they were efficient. We asked for a room upgrade because it was a special occasion but they said that they don't do that. We were given the keys to our room and escorted up by a bellman with our bags, even though we said we could manage our single suitcase by ourselves. More tips. The room was small and spartan and old fashioned looking ... if you were filming a movie set in the 1950's or 1960's, you wouldn't have to do much set dressing. We had the standard room ... which meant the window faced an inner tunnel with no view and very little natural light. I imagine those with balcony rooms, or rooms which face the water, would be less dreary. The bathroom was nicer than we expected and, though not luxurious by any means, the shower pressure and hot water was good. The bathroom was all marble, so any sounds made could easily be heard in the room, even with a closed door. The bath products were terrible and cheap. There was plenty of storage space in the closets ... more than most hotel rooms of this size and a well-organized shelving system. The bed was not incredibly comfortable because it was two twin beds pushed together. We could feel the crack while we slept. Also, only two flat pillows were given and the towels were old and rough. The maroon wallpaper and lack of natural light added to the dreariness of the room ... but I will say that, although the room was small, it was laid out decently. The location is great! There are less scary people in this area ... and a lot of the nearby restaurants and shops are upscale. We felt like if we had a family with kids, this would be an ideal and safe location. You can easily walk to the downtown areas ... it is a 20 - 30 minute walk, but on a weekend, we felt safe-ish and in the morning, I walked to the Spanish Quarter for photography with no issues. There is a beautiful roof deck, which was unfortunately closed for a wedding while we were there. This is the only feature of the hotel which felt like a luxury ... amazing views of Vesuvius and the water. I am not sure what this is used for when not being used for weddings ... but we would certainly have a few drinks there, if it was a bar. Overall, the grand has faded from this hotel ... but it is still a solid option for an overnight stay in Naples, or if you want to be close to the waterfront/cruise docks.

Nice hotel inside but outside around the hotel is a bit abandoned with dried plants and broken…read morecontainers. It does look too elegant for my taste.

Incredible views, beautiful hotel, fantastic food at La Terrazza dei Barbanti. We had a romantic,…read morerelaxing, magical dinner there with impeccable service.

The hotel itself if stunning and in a great location. The food is spectacular, as are the…read morerestaurant staff. Unfortunately, the woman who is the director (you'll notice her incredibly rude responses to people's reviews) is in the wrong field. She doesn't seem to understand customer service or if she does, she simply doesn't treat people from a service standpoint. Everything we asked for from pillows to change, the answer was an immediate "NO!". When we asked the same requests of the gentlemen who worked behind the desk, the request was granted. This woman is unbelievably rude and un-accomodating to everyone we saw her interact with. She made our star very unpleasant and for that reason we will not return to this beautiful hotel.

The original room heating system did not work, so we requested to move rooms. The new room was…read morebetter but a little smaller but more functional. Front desk Emily and Erica are very friendly, helpful, and patient with directions and recommendations. In addition, Emily arranged for the taxi for airport.pick up. Erica packed a snack box for our plane ride. Breakfast consists of hot drinks made to order, cold cut, asstd pastries, fresh frui, s and cereals. Orange juice or pineapple juice is also available. Erica and Emanuela breakfast staff are very accommodating and friendly as well. 5 stars for the breakfast and front desk staff. Minus 1 star for the room cleaning. The room gets cleaned somewhat daily. Sometimes, remnants of hair or trash are found. The refrigerator was leaking and looks like mold started, so it got switched out with another room's.

Cute little hotel near the train station - about a 10 minute walk. In a quiet little piazza…read more Breakfast was on the rooftop with a beautiful view especially if you go during sunrise. Rooms were small (as expected) with a nice clean modern decor. Our shower squirted everywhere but we were too lazy to complain so we put some towels over the showerhead and it solved our issues. Staff was pleasant and we would def recommend staying here.

We toured Italy over 2 weeks and stayed in 5 different hotels - this was the last one and my…read morefavorite. Lots of history here and throughout the neighborhood. We arrived early and we knew our room would not be ready; we had already planned to explore the area while waiting for our room. They were attentive with holding our luggage and Roberta gave us a map and explained in great detail many options to explore in the area. Close to shops, restaurants, museums, and much to explore. Napoli is very characteristic. Narrow roads, historic buildings, many scooters coming out of nowhere... It was a great adventure for us. Hotel is well maintained throughout. Rooms were great. Breakfast in a beautiful courtyard. Room service was fast and efficient. Bar was attentive with a very nice lounge. Ambiance inside the hotel was pleasant throughout. I would love to visit again.

I had the pleasure of staying here in the summer and it's beautiful! As you can tell from the name,…read morePalazzo Caracciolo is a converted palace and has a stately and lovely inner courtyard. You can almost see horse-drawn carriages pulling up. The hotel has preserved the royal feel of the architecture while giving the inside a completely modern style. There is free internet on a computer on the main floor in a study across the corridor from the lobby, and the main courtyard is next to an indoor modern lounge with a bar for when it's just too hot to sit outside. The rooms are nice, and I really enjoyed just lounging around all the pretty areas near the courtyard, or looking out my window before bed at the courtyard view. The morning breakfast was good and served in the beautiful inner courtyard. As always in Italy, coffee is delicious and the baked goods were a sinful way to wake up. The reception staff was very helpful and polite and so so nice anytime I asked them for anything. They gave me a good map and advice for the best way to get to the best pizza in town:) Location wise, it's about a 12-15 minute walk from the Termini, and with very heavy baggage and tiny, bustling streets full of people and traffic, it can be a little taxing to walk up there in the blistering heat. You could take a taxi if you wanted, but if you have time and a map of the tiny streets, it's not far at all. It's also an easy 10 min walk to some of Napoli's famous pizzerias, including the one from Eat, Pray, Love, called Da Michele. Beware, it is a crazy walk through tiny streets filled with people intent on walking very slowly while they talk very loudly, and scooters coming out of nowhere from round the corner, or buckets being lowered from high windows to people ambling by. Haha but that's Napoli and if you brave it you, you will get to eat delicious pizza (or go wherever it is you're going). While I stayed, they did host a wedding in the courtyard, and because of the wedding there were some disgruntled guests who couldn't get a drink at the bar because there was no barman for for than half an hour. An enterprising American tourist went and got her own just as the barman got back haha and told him not to bother himself in a very efficient way as old ladies do.

I arrived here with a rental car and was relieved that they had their own parking garage. I walked…read moreup to the entrance and there is a staircase there. The bell staff will take your bags up the steps. I was issued a room on the seventh floor and was disappointed when I walked in the the A/C was off. You have to insert your key card in a slot to turn on the lights an A/C. This hotel location is walkable to many sights. The Galleria Umberto (Indoor shopping mall) and Piazza Plebiscito are within walking distance and there are many shops and eateries along the way. Hopefully you like warmed up pizza slices or cannoli's. The hotel has breakfast on their top floor with a great view to the gulf of Naples, Castel Nuovo and Mount Vesuvius. The breakfast buffet is OK and is only 20 euros. It has a waffle maker and a pancake machine. The hotel also has a bar in the front lobby and a restaurant, Obreak, that serves lunch and dinner. The front desk staff were helpful in answering questions and providing directions. The bell staff and car park attendants were also helpful. I was happy with the A/C after it was able to run for a while. Good location, good experience. Four stars!

Booked this hotel utilizing my Marriott Bonvoy points of 59,000 points. Due to issues with my…read moreflight I was a no-show. I expected the hotel to just take away the 59,000 points I used to book this stay. Instead the hotel went ahead refunded the points and charged be almost $400 cash value for the room and refused to take the Marriott Bonvoy points. A scam. If you are a Marriott member and hold a Marriott credit card I would beware booking with this hotel. After attempting to resolve this matter with the hotel (Sabrina) via email she continued to refuse to take the points. They stated this is their policy to take cash value. Not your typical Marriott hotel. Awful customer service.