I am only giving this company two stars for twos reasons: they were quick to process my refund and one of the employees, Estella, was extremely helpful. Literally every other part of the process was horrible. After receiving two vouchers for "free" vacations, I proceeded to fill out the forms and send in the tax deposit. Three weeks later the forms were still not in their possession so I had to have the forms emailed to me, re-fill them out and email them back. Afterwards, I was contacted by a representative to book my trip. I missed the call and the representative never called back after two weeks so I called the number myself. I was hung up on repeatedly by representative. After I finally got ahold of someone, I was told that I would need to pay an additional $163 dollars for my selected vacation in Miami. I thought this defeated the point of a "free" vacation but understood that taxes at a nice hotel for two nights could reasonably be this price. I paid it and was all set to go on my trip. Once I received the confirmation, I saw that the hotel booked for me was a cheap hotel outside the airport and not hotel I thought I was getting which was on the beach. When I googled the airport hotel, the cost of the stay booked directly from their website for the same dates was cheaper than the "additional taxes" I was asked to pay by Grand Incentives. When I called to try to see why this was I was hung up on by approximately 20 representatives before I was able to speak with someone who told me I was "accidentally" charged the $50 dollar booking fee. After all this chaos, I decided to cancel my trip and get every single dime of my money back. My advice: If you are offered anything by this company, just say no. And shame on Wyndam Hotels for partnering with such a horrible company! read more

Went to a timeshare presentation with WorldMark and the incentive was a free trip anywhere we wanted to go. We had 13 choices and chose Cabo. Tried to book the trip and got told Cabo wasn't available for Any dates we chose. They basically forced us to book a trip instead to Vegas. Never received anything or a hotel reservation/booking. They took my $50- applicable fee and I received nothing. Don't EVER use this company read more

Grand Incentives - Marketing Near Me - Sarasota, Florida

Update: coupon that I was supposed to mail in to redeem was returned due to "insufficient address". Next stop? Better business bureau? My deposit was returned, thankfully. But what I was promised? BS! Highly disappointed. read more

Grand Incentives - Marketing Near Me - Sarasota, Florida

The worst VACATION Company ever!!! Don't even sign up for the tour. Don't even go to the tour. It's just to get you to buy a Wyndham Vacation timeshare. Although Wyndham hotel are very nice their sales approach process with this company is the WORST. Free is NOT FREE! Don't do it. It's not worth it to fight with these people. read more

I just called customer service for assistance. The representative refused to help me because she said that I "didn't make her feel good." It is customer service's job to make the customer feel good. This is customer service 101. I asked for her employee number, she refused to give it because she said she doesn't want me to complain about her. I attended the Sales Pitch, I mailed the paperwork - they refuse to honor the deal and customer service refuses to help unless you make them "feel good" read more

Be aware - this seems like a scam. I attended a timeshare presentation in Oceanside, CA with Wyndham and a company called Gran Incentives. They promised a 4-night, 5-day stay certificate with several destination options in the U.S. and Mexico, valid for one year. They even showed photos of nice resorts to make it look appealing. Fast forward 10 months later... I'm told the destination I chose isn't available for any of my requested dates. Now they want me to pick a completely different location and new dates... and I only have about 2 months left before the certificate expires. On top of that, the "available" options that they maybe will give me are basic hotels like Days Inn, Super 8, Microtel, and Ramada... nothing like what they originally showed. They also expect you to pay taxes, and if you want anything closer to what was advertised, you have to pay extra. So at this point, I'm not even sure if they will actually give me anything, or if they'll keep saying "those dates aren't available" until it expires. Complete bait-and-switch. Also, be prepared: they do NOT let you leave those presentations easily. It took me about 5 hours and multiple refusals before they finally let me go without buying anything. Don't waste your time. read more

I got this package from a timeshare presentation and it's been a nightmare to get scheduled and they want to upgrade... Lesson learned don't fall for timeshare presentations read more

Complete Scam. Attended a timeshare with Wyndham/Worldmark and received my travel voucher with Grand Incentives. They will give you every excuse not to honor your voucher. To start, the form you have to fill is sent to a bad address so your form ends up getting returned. Then they mention that selecting wrong dates will void your reward but they dont specify those dates. I never was able to get my stay from Grand Incentives. Avoid at all costs. Shame on Wyndham Worldmark for partnering with this Scam company. I will never stay at another Wyndham property again after this horrible experience! read more

Spent 3+hours of my time (including travel) for a presentation that promised incentives regardless of purchase. The reality? Confusing redemptions processes,returned mail, expiration pressure, and zero follow up. If a company uses incentives to get you in the room, honoring them shouldn't be this difficult! Do your research before committing your time! read more

Cannot reach anyone by phone to book voucher vacation and the mailed registration form was returned as "undeliverable". I should just give up after trying for three months to use the voucher. I am calling it a scam. read more

On hold for 10 minutes so far tried to speak to someone about my vacation since last year still no response paid my 50$ deposit still nothing ugh read more

I am still in awe that timeshare companies are still in business and able to get away with such poor business practices. Wyndham is no different and this place is a scam. If you're attending a meeting in hopes of getting the reward, don't waste your time. The address that they tell you to mail your registration to must be bogus because everything you mail gets sent back as "undeliverable." I'm not the only one this has happened to. A large group of us went to watch a game at Dodgers stadium and were convinced to listen to a presentation for free Dodgers tickets for a future game. None of us got the tickets. Dodgers stadium please stop allowing these thieves the time and space in your stadium to steal from loyal fans. Kick them out. And to my fellows Dodgers fans, avoid the Wyndham people. read more

This is a scam. Do not waste your time or money! The address they provide for you to mail your registration to does not exist. They do not answer phone calls or email. read more

Grand Incentives - Returned envelope - Marketing Near Me - Sarasota, Florida

The address is invalid. Managed to get their phone number and customer service said they changed their address and the mail should have been forwarded. They told me to fill in the form again and send my suggested dates. Dates need to be 28 days apart and not within 5 days of a holiday. If you chose invalid dates three times, you have to re-do the form and mail it in again. So I chose 3 dates but I wasn't offering dates on "valid dates" e.g. I chose one date within 5 days of presidents day. It's very frustrating. I regret doing the time share pitch. I want nothing to do with this company and will never stay at a Wyndham. read more

After sitting through a Wyndham sales presentation and selecting a trip to Cabo for 4 days/3 days, my partner and I were beyond excited. However, after mailing in what was requested, and looking at th reviews, we can absolutely see that it's scam. I will be looking into reporting them to the Better Business Bureau to see if there's anything that can be done so others can avoided being scammed. I'll also be inquiring about legal action with a close friend of mine considering they've scammed hundreds of other people. read more

I have no idea how this company is even still operating. The people answering the phones are unprofessional and completely unhelpful. I had to call multiple times because they kept giving me dates that weren't even available -- it took three attempts just to get a booking. Then they tried to charge me $249 for what they claimed was a "free vacation," saying it was for taxes. While on the phone, I looked up the same hotel myself -- two nights came out to $195. When I pointed this out, the rep actually told me that if I liked that price better, I should go book it directly! What a scam. Don't waste your time or money with this company. read more

No answer after multiple calls. No legitimate website. Sent the coupon for free 4-nights accommodation, never received confirmation so we can book it. By the way, we got the coupon thru Wyndham at a travel show! So, beware! I wasn't going to give any *star* at all but this comment won't go thru! Scam!! Will report this! read more

My experience is no different from the other reviewers. This is a Complete Scam. I have been trying to get my deposit refunded. I tried calling the different numbers that i find online and nothing. Also, the phone number on your credit card statement does not belong to Grand Vacations it belong to a tech company. read more

I have been trying to reach this company for months now. I paid $150, by check, on June 5, 2025, to receive a $500 flight voucher from them. I have not received it and they have failed to answer my numerous calls I am demanding a refund of my $150. read more

We just sat thru a Wyndam sales presentation just to get this holiday adventure voucher. However after reading all the fine print I decided to check out the reviews for Grand Incentives and based on the mostly 1 star reviews we've decided to not waste our time and money. I would rather get my wisdom teeth removed. Thanks for saving us all the grief. read more

SCAMMERS! We were offered a "free" 5 day 4 night hotel stay for sitting in on a 2 hour timeshare presentation through Wyndham. After several times of declining all offers we finally got the certificate for the free hotel stay through Grand Incentives. When I went through the steps of booking through Grand Incentives I had to send in a $50 deposit and it got kicked back twice before I could even book the hotel. Finally when you give them dates you want to book for they tell you that you won't get confirmation until two weeks prior. Luckily we got confirmation about a month before( the only upside to all of this) but then I was asked if I wanted to upgrade to a 3 star hotel for a fee so i was thinking the hotel was going to be pretty decent. The 3 star thing went past my mind. The time comes for our trip and we get to the hotel, Ramada by Wyndham. It was the most run down hotel I've ever stayed at. They gave us the cheapest, most basic and dirtiest room they had. I've stayed at nicer Motel 6's compared to this one and for the price I paid I absolutely got scammed. After changing through several rooms they finally gave us one of their "nicest" rooms in their tower. If this was a 3 star hotel and an upgrade, I can only imagine where they would've put us if we didn't pay for the upgrade. Do not fall for these time share incentive scams. If I could I would give no stars. read more

We continue to ATTEMPT to book with them with our voucher. Having to mail in the THIRD voucher via snail mail in order to book our THIRD attempt in booking a hotel. Apparently all the dates are booked unless we pay the upgarded fee for a crappy hotel. I am determined to get this booked.... I will report back in 2040 to see if we have used it yet. BRUTAL! Such a scam... so frustrating! read more

Went to the time share presentation and mailed off everything. I received an email saying I made a mistake and that my offer was invalid. No contact email or response. Stay away from this company. I would've paid the fees and done something had they actually done what they said. Scammers. read more

Good luck trying to get a vacation booked. They keep sending emails to pick different dates, calling to upgrade you to a paid vacation, and it is never ending. Two "upgrades" they offered me were for the 2-3 star hotels with the exact same cost if you booked it online yourself; I did a quick Google search to find the hotel and rate for the dates they gave me. Stay away. Don't do it. Say no. read more

This is a BS company. unable to get anyone to speak with. I have a cruise coming up and I have been on hold for over two hours. I have been constantly getting the run around with different phone numbers. I think it's time to report to the BBB. Very disgruntled customer. read more

This is straight up fraud.. DO NOT SEND IN 50 DOLLARS. There is never availability and no one will respond.

I'm going to look into filing a lawsuit into this company because of their false advertising. I been dealing with them this entire year hoping to get the free 4 night stay they promised for the 4 hour drive I took to go to their 2 hour time share presentation. I keep requesting dates and they were never available. When I finally told them to give me another option because I was no longer going to take the Hawaii trip the lady immediately said she'd send me a refund and I didn't recieve it. I'm sure they will just keep telling their customers that the dates aren't available. Doesn't make sense just tell people what dates are available. But no they rather give you a run around, scam. If you're doing these presentations for free stuff avoid anything mailed in read more

This company is nothing but a scam. Do not believe a word they say. We received one of their "awards" through Wyndam Worldmark for attending a sales seminar. Turns out it is impossible to redeem the Grand Incentives award or even contact them. Shame on Worldmark for participating in a scam. read more

Grand Incentives is a real SCAM company. Received a gift cert. for 2 free nights from them after attending a timeshare prestation with Wyndham. When I called Grand Incentives to ask which hotels they used in San Diego. She could not tell me. First I had to pay $25 for taxes. Then when it came close to the 3 dates, which needed to be 20 days between, they would let us know what hotel. If we cancelled because we did not like the hotel, we would need to pay an additional $25 for cancelation. If it was close to our stay date, we may need to pay 1 nights lodging. WHAT A SCAM COMPANY read more

In October, it will have been a year that I have been waiting for our reservation for a weekend getaway in Palm Springs. What a joke. I'll be happy to remove this if it's ever honored. read more

SCAM! They sold me on WIN A TRIP TO HAWAII. Then once they got my attention the rep said it's for the hotel only. Okay, so I listen to their pitch. I lose three hours in the car, spent several hours listening to a pitch I said I do not want. I mail my voucher. I pay $50. I put the date options of Hawaii. Only to now be told Hawaii is off the list. They should be sued for false advertising and lost of my money and time. read more

So far we have not had any real issues and encountered friendly, patient and knowledgeable staff. The only drawback was that not everyone has the same knowledge (just like everywhere) so it sometimes takes a few calls to get the info you really need read more

See all

I have not had the pleasure of taking my trip as I am elated about my upcoming Birthday celebration to Las Vegas. I wanted to comment on the polite, professional and patient agent that assisted me with planning this special occasion. I expressed my desires and Ms. Idreana (I hope that correct). She went above and beyond to assist me with creating the experience I hope to have. I did not feel rushed or bothersome. I sincerely appreciate & respect excellent customer service. I will follow up with another review on my wonderful stay in February :-) ! read more

SCAM do NOT take any of their offers or free stays in hotels. Their application system is very complicated, and restricted to extremely specific rules. Nothing is done online and it's all through the mail. They want you to have to work really hard to get it, so you'll give up. Their rule system is setup where if you make ONE mistake, they are allowed to VOID everything they promised you. You wasted your time, money, and sanity so they could take advantage of you. They are here to take your money and nothing else. I tried to apply to their Tropical Adventure trip for 4 nights of free lodging, I went to their stupid seminar, and talked with their people, I went through the multi-month long process of sending in their stupid forms by mail, and requesting my lodging dates within the rules they set, just so they could send me a VAGUE letter that says I didn't do one requirement in their Procedures correctly. They won't tell me which procedure I failed to do, just that I missed one and that I can longer use the offer as a result. read more

SCAM, SCAM, SCAM!!!! They are horrible. Liars and cheaters. They sent voucher for "free" cruise--only having to pay port taxes--then charge you more than it costs if you were to book direct with the cruise line yourself. Then, they blame you for not "choosing" the correct cruise!!!! When you complain, they "agree to disagree" read more

This company partners with scammers. The whole thing is a ploy for a bs travel club. Sat for an hour knowing I'd never sign up but with the chance of the free vacay days and a few other perks. Hey, got a dope helicopter ride for 35$ as opposed to 110. Everything else seems to be a complete farce. Including redeeming by room vouchers via a website that doesn't load at all. Thanks a ton scumbags. read more

Grand Incentives - Here's the voucher. - Marketing Near Me - Sarasota, Florida

Shady business, hidden fees. Unfortunately, they are affiliated with Wyndham timeshare.

I received a offer for two nights of hotel accommodations for a companion and myself. To activate the offer you must pay $50 out of your checking account at www.grandnavigator.com which I did in December. Then the company is supposed to email you a Vacation Planning form. They ask to allow 30 days however, it has been nearly 60 days and I have not received anything via email. read more

When I was in Las Vegas, I got roped into a 5 hour grilling to get my stupid free stuff, and mostly that was ok for restaurants, but for the vacation? OMG. Sooo glad I did not send them the money after reading these reviews. Thanks to the on-line reviews, I know it's a scam, and I saved myself 50 dollars and time! read more

This company gave us a voucher for two nights stay in one of their hotels after a two hour grilling sales session. The website www.grandnavigator.com that they asked us to register at is not even working. There is no phone number to call. Horrible experience. Do not do business with this company. Please beware that they have very aggressive sales tactics. read more