Customer service is very important in a smaller town. I called prior to going to pick up paint…read more No mention they don't do paint a closing time. I arrive at store 20 min before closing. Wait in line and was told they can't make paint. Your going out of business what do you mean. It take 5 minutes to mix paint. Store bye

Normally, I'll go to Home Depot to have keys made. However, during this COVID- 19 time, you have to…read morewait in a very long line just to enter. Other hardware stores are closed. When I called Saunders to see if they would make keys, the man told me to call him from right outside the store. In front of Saunders Hardware, there were several tables blocking the store's entrance. Of course, that was a smart safety measure social distancing. After my telephone call, the man came out and took my key to make copies. He said it would be about seven minutes. Anyway, not even two minutes later, he called to take my credit card number over the phone. Not even a minute later, he came out with the copies of the keys. He told me to try the keys out as soon as I got home. Anyway, the keys fit perfectly. I was very happy to resolve one issue, particularly during this crazy time. Thank you Saunders Hardware!

Stopped in on a Sunday morning to try to do a plumbing repair on my kitchen sink drain and was…read moreimmediately greeted by the gentlemen minding the pastry table and Jerry, the store owner jumped right in when I showed him what I needed. Not only did he have the drainpipe part I needed, he even took the time to cut it to size based on the old piece I brought with me. He showed me how to position the pieces and even what direction the washers need to go in the compression fittings. Its local businesses like this one that remind us of the value shopping locally can bring to the customer experience. Thank, Jerry!

The staff here is friendly and knowledgeable. Always attentive to my needs and willing to help me…read morefind the products I need.

Visited September 27, 2025. Needed to get a different colored bulb for a night light. They had a…read morefew colors and the owner was nice enough to just sell one as opposed to the whole package. While waiting for assistance, heard him give advice to a customer which seemed super helpful. Feel like you get the kind of personal attention you might not receive at a bigger retailer. The possibly OG cash register was quaint. Small parking lot next door. $10 minimum for credit cards.

If you ever need a hardware store, go to these folks…read more They just helped me put the final touches on a piece of equipment to help my 13-year old with disabilities get dressed on the road that I've been working on for a long time. So kind. So Amazing. Grateful to know there are still shops like this in our neighborhood!

They have a nice selection of inventory. The staff is friendly, very helpful, and knowledgeable…read moreabout what they have in stock and where to find it! I've been going to Ace/Caldwell for lots of years. The gentlemen who work there are top notch.

Lies & Theft. Go to Home Depot instead…read more Given my situation I ordered curbside pick up and while two "in stock items" were canceled before I could even pick up my order. I still showed up to pick up the three remaining items. I should've known something was off when the store didn't actually have a curbside pick up area. I pulled into a parking spot and call the store as directed in my order confirmation email. Not only was I told there is no such thing as curbside pick up, they would not cancel my order unless I came into the store. Two weeks later I am still fighting to get the card charges reversed. I did go to Home Depot later that day and got my entire order for $24 less and picked up in a clearly marked and well lit curbside area. Ace is the place - where you don't want to go.

Thank you so much, Red Star Paint, for generously donating a gallon of paint for our school mural…read moreproject. I've lived in town for 21 years and you have always been so helpful. You guys are the best!

what a wonderful group of people to help you at red store. They promptly got a very large order…read moreready for me, within 24 hours to be picked up. I received my order and everything is perfectly marked and ready to go. Thank you so much to a great team of people, no wonder you are rated as high as number 1. There is no comparison to the quality of the paint I selected. It looks beautiful. Debbie C New Milford NJ

Arrived at 940 pm before a 10:00 pm closing. Customer service still provided a price check and…read moreprovided assistance getting 3 trees into my care. Appreciated the professionalism and the patience so late at night. Product was superior from the garden center.

My local Home Depot, its more of a 3.5 star rather than a 3 star, but they dont do half stars on…read morehere... We get almost all of our home improvement needs here. We come here every month or 2. My biggest gripe with this place is the parking lot... I know that they build whatever they can with whatever land they are able to get, but it is a very awkward property, and driving through it is weird. They also have tons of speed bumps that are super super SUPER annoying on the south entrance/exit. Other than that my other gripe is staffing... They never have enough staff. They have to call people and you have to wait sometimes 5 or more minutes for someone to help you with something. Like purchasing paint, or cutting carpet, etc... They also have cut down on checkout cashiers, and there is a 20+ person line every time... Other than that, they always have everything that I need. I usually go for generic or simple things like a toilet seat, or door knobs. Things that they should have 200 of at each store lol! Never had any issues finding anything that I needed. I highly recommend downloading their App! It is extremely accurate! It will tell you the aisle, section, and most of the time shelf that an item is located on. Plus you can compare the skus very easily. All in all, a good HD. Aside from the terrible parking lot and staffing issues, I have never had any issues finding anything that I needed.

Always helpful, a little gem of a local hardware store…read more They always have what I need so I don't have to go to a big box store

Thank you co-owner, Dante for your snide comments and dismissive treatment because you didn't like…read morethat I asked so many questions about the Ooni Volt Pizza Oven that you were providing a 20% off discount ($720) with a $50 UPS shipping fee. As things turn out, it was a blessing in disguise as Amazon and Ooni currently has it for 30% off or $629.30~ It arrived this afternoon and will soon be enjoying it knowing my hard earned money did not go to an insulting person. With Amazon, if there are any issues, they will pay for it to be shipped back for a replacement or full refund. Does Karig's offer free return shipping if a product is defective or a full refund? Doubtful. They're a small business so should be treating people much more respectful. Here are a few things Dante said to me on my second phone call after he got rid of me on the first call, "I have to go"... - I'm running a business, you asked me a million questions - I answered all your questions - so did you call a hundred places to find out what they charged? (actually no, I had not) At the end, he asked if I was ready to order and I asked to confirm the $50 UPS shipping charge. He said he had to take an order so I hung up the phone. If true and he wanted to sell the Ooni to me, the proper and professional way would have been to ask if I could call back the next day. He wants the easy sale and wants a customer to order without asking too many questions which is his prerogative but just know his true character or two-faced persona; pleasant when you're ready to spend and insulting when not. Obviously, Dante didn't want or need my business but either way, I'm happy I got a better deal and my hard-earned money went elsewhere where customers are valued and treated much better. Thanks again Dante Passerini! You did me a huge favor but I will not shed a tear when your store goes out of business...

Just the best. Staff are above and beyond helpful and prices are very reasonable. Somehow this…read moresmall shop has everything you need. I have never completed a home project without a visit here and I walk out with the tools I need and tips and pointers you can't get anywhere else.

Godwin Tool - here's your chance to step up and actually stock product! Your walls and shelves no…read morelonger need to be left half empty! Here's the opportunity you've wished for for 20 years! Time to get excited and treat any customer that comes in like an old fiend and not some rookie with a dumb question! Sears is closing! Good news for you, try and make the best of it. We love shopping local but sometimes you and you staff make it so difficult. On April 23rd a NATIONAL COMPETITOR will be leaving our little 1-1/2 square mile market and you will have no excuses not to turn back into the store you were once and can be again. I wish you well and hope you succeed as a 3rd generation MPer who used to run through the extremely sharp and dangerous basement of Peter Baker Hardware like a wild indian as a kid.