Establishment is nice and great service. There are a lot of workers and very informative.read more

Service is exceptional, and the breadth and scope of the merchandise are amazing…read more They even expanded their hours after a snowstorm to accommodate their clients. A Norman Rockwell experience, if ever there was one!

Just the best. Staff are above and beyond helpful and prices are very reasonable. Somehow this…read moresmall shop has everything you need. I have never completed a home project without a visit here and I walk out with the tools I need and tips and pointers you can't get anywhere else.

Godwin Tool - here's your chance to step up and actually stock product! Your walls and shelves no…read morelonger need to be left half empty! Here's the opportunity you've wished for for 20 years! Time to get excited and treat any customer that comes in like an old fiend and not some rookie with a dumb question! Sears is closing! Good news for you, try and make the best of it. We love shopping local but sometimes you and you staff make it so difficult. On April 23rd a NATIONAL COMPETITOR will be leaving our little 1-1/2 square mile market and you will have no excuses not to turn back into the store you were once and can be again. I wish you well and hope you succeed as a 3rd generation MPer who used to run through the extremely sharp and dangerous basement of Peter Baker Hardware like a wild indian as a kid.

Stopped in on a Sunday morning to try to do a plumbing repair on my kitchen sink drain and was…read moreimmediately greeted by the gentlemen minding the pastry table and Jerry, the store owner jumped right in when I showed him what I needed. Not only did he have the drainpipe part I needed, he even took the time to cut it to size based on the old piece I brought with me. He showed me how to position the pieces and even what direction the washers need to go in the compression fittings. Its local businesses like this one that remind us of the value shopping locally can bring to the customer experience. Thank, Jerry!

The staff here is friendly and knowledgeable. Always attentive to my needs and willing to help me…read morefind the products I need.

Customer service is very important in a smaller town. I called prior to going to pick up paint…read more No mention they don't do paint a closing time. I arrive at store 20 min before closing. Wait in line and was told they can't make paint. Your going out of business what do you mean. It take 5 minutes to mix paint. Store bye

Normally, I'll go to Home Depot to have keys made. However, during this COVID- 19 time, you have to…read morewait in a very long line just to enter. Other hardware stores are closed. When I called Saunders to see if they would make keys, the man told me to call him from right outside the store. In front of Saunders Hardware, there were several tables blocking the store's entrance. Of course, that was a smart safety measure social distancing. After my telephone call, the man came out and took my key to make copies. He said it would be about seven minutes. Anyway, not even two minutes later, he called to take my credit card number over the phone. Not even a minute later, he came out with the copies of the keys. He told me to try the keys out as soon as I got home. Anyway, the keys fit perfectly. I was very happy to resolve one issue, particularly during this crazy time. Thank you Saunders Hardware!

Stopped in for a couple of items. Was met by the usual friendly and helpful greeting. But then I…read morenoticed a he store has been renovated first floor and the new downstairs. The store looks awesome! Great job! Gonna stop in more often!

Had to get a copy of a key made....great service and very friendly staff. Also bought a delightful…read morepumpkin!

One of last standing real hardware stores. They make keys - one service that should be ubiquitous…read moregiven that we still use keys for most everything. That said, I challenge you to go get keys made - you'll be driving around the county well away from your neighborhood before you locate a locksmith.

I needed to make up copies of some keys. I stumbled into this hardware store since it was right in…read moremy town. It is not a huge store, but I must say it has a lot of stuff (toys/tools/gadgets, etc). Any guy would spend a good amount of time getting lost looking around at all the "stuff" here as I did. I thankfully behaved myself, and did not go on a wild shopping spree. When I finally made it to the counter, the person who helped me was very knowledgeable, and handy. He duplicated a couple sets of keys perfectly. He did not even need to take them out of my car key ring. The sets he made up he had placed in its own key ring rather than just throw them all at me, and mix the keys up. He was also honest, and saved me some money with another request of mine that I did not need to get done. I like honesty, it's a great virtue. FYI: Parking in this area is metered with high tech sensors, and camera. Pay the meter, or pay the ticket.

I brought in my original paint can so the store could match the exact color I used on my wall. They…read moremade me a new can and kept the old one to discard. When I got home, I realized they had given me a completely different color. Mistakes happen -- that part wasn't the issue. I went back and asked if they could retrieve my original can from the trash so they could properly match the color. It had already been thrown out, so I took time to find the closest match from their color samples. They remade the paint... and then tried to charge me again for correcting their mistake. I was shocked. The incorrect color was not my error -- it was theirs. Yet they refused to take responsibility and attempted to make me pay for it. That is unacceptable customer service. When a business makes a mistake, it should own it and fix it without putting the burden on the customer. Instead, I was treated with complete disregard and disrespect. I will not be returning, and I don't recommend this store to anyone who values fairness, accountability, or basic customer service.

This is a great neighborhood hardware store. It is truly amazing how much "stuff" they were able to…read morepack into it. In all the years that I have been their customer, I can count on one hand the number of times that they did not have what I was looking for. And their prices are surprisingly reasonable. Who needs Home Depot when you have a store like this right in town? Support your local business!!

Just like any Home-Depot around the country. Same service across everywhere at ubiquitous places...read more

Delivery notification service needs much improvement…read more I purchased a dishwasher and was told that someone would call me the night before the scheduled date to give me my delivery window. No one called. I happened to go on my computer at 6:30 p.m. the night before and saw that I had been scheduled for delivery between 1:30 and 5:30. On the delivery date I signed onto my computer at 10:00 a.m. and read a message saying that the delivery truck was 2 stops away. There was no direct communication regarding the delivery time and the written communication had totally conflicting information. THIS IS NO WAY TO RUN A BUSINESS.

Has tremendous inventory of items especially hardware. I have purchased Benjamin Moore paint and…read moresamples here, transparent recycling bags, trash cans that do not break every 6 months, Benjamin Moore paintbrushes better than Purdue, and many other items. Their machine to sharpen knives is amazing! Going there today to get ant bait, prices equal or better than any hardware store Very helpful staff.

Went in to guy an EGO hedge trimmer because they had a great price online and it was in stock,…read moreunlike at the big Orange and Blue stores. Really friendly service from the guys working there and a cool throwback to hardware stores I remember growing up. Prices all seemed very reasonable.