I purchased a brand-new hot tub from Grand Traverse Leisure in March 2022. By Nov of 2022, the cover collapsed with the first snowfall. I have owned hot tubs for years, one at my personal home and a second at a vacation home. The tub at my house is cheaper than the tub sold by Grand Traverse Leisure and still has a better cover that has lasted 4 years so far without issues. When I contacted Grand Traverse Leisure they indicated the cover was already out of warranty, but they advised me to call Viking who manufactures the hot tub. Viking advised me that the covers are not manufactured by them, but they usually have a 2-year warranty. Interesting, because Grand Traverse Leisure suggested that within 8 months the cover was out of warranty. I called back and spoke to Eric. Eric was notably caught off guard when I told him I had done my due diligence and found the information his company was providing me was inaccurate. His response was a warranty won't cover cracked foam from someone sitting on it. I suspect based on the snow anticipated and the lack of assistance that within a week or two the foam will be cracked. Fortunately, pictures provide evidence of this currently. When I advised him the foam was not damaged and pressed him for a viable solution, Eric said he has been doing this for 42 years, and hung up the phone on me. I could not believe it when I heard a dial tone. Buyers beware. Once your sale is over Grand Traverse Leisure will NOT go to bat for you, suggest you are being deceptive, and may even hang up the phone on you. Yikes. read more