Northside True Value lost me as a customer before I even purchased anything. The experience of…read moretrying to buy something from them online was bizarre and it's a good example of how communication skills and good customer service skills are so important in business. They had an item (chainsaw) listed on eBay that I was interested in but I had a couple questions that I needed answers to before I bought it. So I sent a message to them through eBay. I received a response that was so illiterate that I simply couldn't understand it. I only had three questions. 1) Did they happen to have the same chainsaw but with a longer bar than the one listed on eBay (they are an authorized dealer for the brand)? The chainsaws are exactly the same but it can be ordered with several bar lengths and I wanted a longer bar. 2) If they had it with the longer bar and I ordered it directly from them would it still include free shipping as the one on eBay? 3) Since I was ordering from another state, would I be paying sales tax? The response I received didn't answer any of the questions. It just said they had the chainsaw with the shorter bar. So I wrote again to the email address listed on their website and I received a reply from Jay Vanevenhoven who I believe is either the owner or the manager of the store since his picture is on their website's home page. He informed me that they didn't have the chainsaw with the longer bar. Despite that, I was about to order it with the shorter bar when I decided to read the entire eBay listing. The problem was that three detailed item description sections in the eBay listing said it was a much smaller model chainsaw of much lower value. I figured whoever made the eBay ad simply goofed but I had to ask. So I emailed Jay again to make sure that I would be ordering the correct chainsaw. What I received was a short, blunt response in all caps. Here's a cut & paste of his response: "IT IS WHAT THE TITLE SAYS IT IS" But most of the detailed description said it was a different, much smaller chainsaw so my question was an obvious one. Now, maybe Jay simply isn't aware that typing in all caps is the internet equivalent of shouting and considered poor etiquette but I suspect that he was just irritated that I asked a perfectly legitimate question. I responded by saying that if he was buying something but the details of the item described a completely different item, I would guess that he would ask for a confirmation that he was buying what he thought he was buying. But apparently that made Jay angry. Now I had to decide if I would buy an expensive product from a company whose boss gets mad when you ask a him a very simple question. On top of that, one of his employees is apparently illiterate and should either learn English or NOT respond to customers in writing and another employee can't answer three simple questions all of which could have been answered in a single sentence. I don't think so. This experience was NOT a good example of customer service to put it mildly.

Brought my snowblower into their power center for a tuneup. When I used it next season the gas…read moreline popped off the gas tank. I tried to clamp the gas line on there myself and couldn't. Eventually I brought it back in there to get the problem fixed that they created and they charged me $48! I brought in a perfectly functioning snowblower and it was returned to me in worse condition. No apologies. No efforts to bring down the price or give store credit.

Now who gets excited about a hardware store? Not too many, but Ed and Shirley run a wonderful…read morebuiness that is well staffed and well inventoried with a variety of the nuts and bolts you'd expect. They also stock many thinks that you wouldn't expect in your neighborhood hardware store. Many gardners know that it is one of the best places to visit in the spring for a good variety of quality plants and seedlings.

Good old-fashioned customer service AND they know every answer to anything to do with my home. When…read moreI meet someone who is new to town, this is the local secret that I share with them. I have been going there for 30 years.

Selection is great for cabinet hardware. We drove 3 1/2 hours to find a visual selection of cabinet…read morehardware. But the service not so much. There was one person working and he didn't have any designer or planning kitchen or bathroom abilities. He was a salesman only. He said most people bring their own designers. So if you need help you won't get it here. But it's worth the visit to see all the hardware that is almost impossible to find unless you live in a major city.

Love Brazee Ace Hardware My dad patronized this place, I…read morepatronize following in his footsteps. Know the owners, employees are helpful, knowledgeable, courteous and fun to banter with. Greeted with a smile and "how can I help you" the old fashioned greeting then and much appreciated today. Price wise they can't be beat. Love patronizing small businesses vs box stores. Drive across town to support them. If you haven't stopped in highly recommend you do, you won't be disappointed.

They've gone downhill. I stopped going as much because of the rude lady and then tried to get a…read morelawn mower but it's defective and they won't replace or refund it. Even the last time my daughter was in she said the person there was mean....not sure if it's the same one but giving up on this place.

They have most of the things I need for my handyman business, at great prices and the items are…read moreeasy to find.

Disorganized mess with a useless website not stating where the item is and useless employees that…read moredo nothing to help won't be coming back here again.

Please take the extra two minutes and go to Ace or Home Depot. I went to Lowes to take advantage of…read morethe dewalt tool deals . The employee who helped me checked the item numbers and grabbed the tool which should be free with the buy two batteries get the tool free deal. All the cabinets were locked and the employees are the only people who have access. When we got the register the employee at the check out struggled and didn't have a radio to call anyone. After a half hour the manager Lisa finally showed up. She took 15 minutes to investigate only to come back and tell me the tool was in the wrong place and I would have to pay full price for the tool. So be aware that even though you are not allowed to touch the tools and the only one with access to the cabinets is them, you are still responsible for there mistakes. They even walk the tools to the register just to hand it to the person working the register. So good luck checking the item #. Take the extra two minutes and go anywhere else. It's not worth the time and headaches. Learn from my wasted 45 minutes in the register with 0 help or answers.

Lowe's is the best because of their great service. Their associates know where stuff is. AND they…read moregive recommendations about the products they sell. I haven't seen that at other hardware stores since the old days.

I went to purchase a microwave and it needs to be ordered the store is open until 9 but appliance…read moreperson left at 7:15 so i spent time and gas and was turned away Worst customer service ever!!!! would leave negative stars if I could

I was in need of help to choose cement pavers for a project. Eleanor was an employee who went above…read moreand beyond. She steered me to the exact thing I had in mind. Not only did she help me pick out the item, but also loaded them in my car for me and it was raining! Eleanor should be considered an asset to your store.

Doesn't get any better. Personal service and help. All the staff is very patient and they do…read morecare. The paint department has helped me through many a project. We bring our grand dog in and eat free pop corn while shopping. They also carry the best US made socks in the country.

Always have just the right thing. Great selection of hard to find hardware, and decorative handles,…read moreand small household needs.