horrible experience. bought a fridge for delivery. delivery is 3rd party. they set a schedule without discussing with me. tried to change the schedule and got the run around. finally got a supervisor to change the time, delivery installers showed up 5 hrs late, and couldn't do the install because they didn't bring the tools necessary to remove the doors and hinge them as spelled out in the order and delivery instructions. called to reschedule, and was told the cost of install would be extra. it was one bungled process step after another. Called Home depot to get a new schedule... told me 5 days from now and couldn't pin down a 4 hr window, essentially making me plan to be available 12 hrs that day. this is completely unacceptable. I will never ever buy an item from home depot with 3rd party install again. read more

They have most of the things I need for my handyman business, at great prices and the items are easy to find.

Home Depot has been very helpful in helping me choose the right tools and products and "how to", to repair my newly constructed home, that was built so poorly and shoddy by Apple Tree, LLC aka Apple Tree Four, LLC. read more

I am lost in a maze of power tools, hardware, gardening, and outdoor decor. YOO HOO! Is anybody out there? I can see flashes of an associate's apron but he seems to vanish as I reach the spot. Did I imagine him? Is he a ghost? Is Home Depot filled with ORANGE GHOSTS? BOO! YOO HOO! I need ... where did he go? Finally, a young woman turns my way. I want to reach out and touch her to see if she is real. I need ... She quickly scans her phone for by-location screwdrivers. That's the tech-savvy way of finding stuff. OMG! I SEE IT! THERE IT IS! THE THING I'VE BEEN SEARCHING FOR! I quickly self-check and haul my sorry arse out of there. But wait a minute! I love that paint chip color. Is that a Shasta Daisy I see? YOO HOO! read more

The Home Depot - Nurseries & Gardening Near Me - Grand Chute, Wisconsin

I tried to return building materials after my project and they rang it up only to tell me they don't give store credit without receipts

after asking an employee for help in the rug section i immediately regretted it because of how rude, short, and incompetent this mid 30 year old miserable man was. next time I'm going to Lowes so I don't interrupt the video he was watching on his phone. I miss when men worked at Home Depot. read more

Home Depot in my opinion no longer has good customer service. I recently wanted to exchange a gift, but was denied with no reason given except a web site to contact. I contacted that website and all it had was the same transaction. I called HD customer service and was given a number to call. Turns out it was the same outfit called the retail equation! Sort of like contacting most politicians and being told they will keep your thoughts in m ind. If Home Depot is attempting to drive away customers, I can guarantee them they have succeeded in this case! There are plenty of other places that will accept my business. read more

The website is a mess. Never stops jumping around. I called for building materials and after waiting on hold for 10 minutes I told the guy what I wanted and also what I did not want. He immediately offered me what I had just said that I did not want. Thanks for listening. read more

Well I will tell you van vreedes is horrible place to purchase Appliances from got a fridge from them top of the line in May I am. Disabilited person in a wheel chair my ice cuber hasn't work since they delivered It in May I call there they give me every reason you can image there service depot is worse yet if that's possible . There just horrible company read more

The staff always goes out of their way to help. The PRO desk people are very helpful as are the paint and lighting department employees.

Older female employee who was the greeter by the door was so friendly and helpful. She pointed me where I needed to go. Found what I needed. Would have been nice if cashier said hello after I did. Quick in and out. Nice. read more

The Home Depot - Home Depot - Nurseries & Gardening Near Me - Grand Chute, Wisconsin

We always have a great experience at the grand chute Home Depot. The staff are super friendly and always willing to help. They have a good selection and always in stock. I also rarely have to wait to check out. read more

I am so disappointed that Appleton's Home Depot does not require it's employees or customers to wear facemasks during this pandemic. If Home Depot was really concerned about the safety and health of their employees and customers they would require everyone to wear a facemask when entering their store. If anything, at least put up signage asking people to be respectful of others and wear a facemask. I failed to see anyone washing down the handles of carts their customers use or any other high touch areas. It's apparent Home Depot has a lack of consideration for the health of both their customers and employees. This concerns me especially since so many of their customers are over 50 years of age. I was also disappointed that there were too few employees to help me find the items I needed. The employees I did find had no idea where my items could be found or even if they were in stock. Shopping here was both frustrating and unhealthy. read more

The worst Home Depot I Have ever been!! Nobody cares about anything. I drove 15 miles to rent a tool and the tools center doesn't exist anymore, and seems funny for the employees. read more

Thank you for NOT requiring customers to wear masks!!! It's one of the very reasons we continue to shop at your store weekly!!!! Thank you for preserving our freedoms. read more

This place rocks!! I just purchased my first Angle Grinder and needed help with it and they were 110% with Customer Service. As a female DIY'r sometimes it's intimidating using power tools. But these guys and gals really came through!!! No I'm off to remove some rust and modify my JeepS Bumper!!!! Love the Home Depot!! read more

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This location has everything, but the help isn't always the greatest here. It's hit and miss. I had some questions with stains and polyurethane and received some rather vague answer. When I asked about inventory at another store, he had said everyone has the same and would need to order it online. I went across town and they had all I needed in stock at the store. read more

We purchased a Fridgedare freezer from this place. Two days after we received it we noticed that it was ICING (not just freezing) up. The door and food was getting ice all over it. We noticed that the seal on the door was open about 1/64th of an inch. I called Home depot to report the issue and after talking to SEVERAL people, I was told that "I" would have to contact Fridgedare myself. I called Fridgedare and was told that they would have someone come out. I got a call from Howie Voight informing me that they wouldn't be able to come out for almost two weeks. After many phone calls and talking to several people, Josh agreed to bring a loaner out. The loner freezer was delivered the next day. The young man informed me that this was from their break room. It was very small and about 1/3 the size of the freezer we purchased. We had to rely on a neighbor to let us use their freezer to prevent spoilage of our food. Two different people came out two different times to fix the door. The first one didn't work. We would NEVER RECOMMEND BUYING ANYTHING HOME DEPOT. Customer service was horrible as they passed complaints on to several different people. The repair service Howie Voight was equally horrible due to the timeframe of getting it repaired. This was a horrible experience as my husband had just came home from the hospital after having surgery. We had to rely on neighbors to help with ice packs for his knee. We are 71 & 81 and bought a NEW freezer to last us a lifetime. Nobody should ever have to go through this and be treated the way we were!!!!We purchased a Fridgedare freezer from this place. Two days after we received it we noticed that it was ICING (not just freezing) up. The door and food was getting ice all over it. We noticed that the seal on the door was open about 1/64th of an inch. I called Home depot to report the issue and after talking to SEVERAL people, I was told that "I" would have to contact Fridgedare myself. I called Fridgedare and was told that they would have someone come out. I got a call from Howie Voight informing me that they wouldn't be able to come out for almost two weeks. After many phone calls and talking to several people, Josh agreed to bring a loaner out. The loner freezer was delivered the next day. The young man informed me that this was from their break room. It was very small and about 1/3 the size of the freezer we purchased. We had to rely on a neighbor to let us use their freezer to prevent spoilage of our food. Two different people came out two different times to fix the door. The first one didn't work. We would NEVER RECOMMEND BUYING ANYTHING HOME DEPOT. Customer service was horrible as they passed complaints on to several different people. The repair service Howie Voight was equally horrible due to the timeframe of getting it repaired. This was a horrible experience as my husband had just came home from the hospital after having surgery. We had to rely on neighbors to help with ice packs for his knee. We are 71 & 81 and bought a NEW freezer to last us a lifetime. Nobody should ever have to go through this and be treated the way we were!!!! I had to give a star to get this to post but I would give it MINUS ! read more

I ordered a hybrid mower off their Home Depots website, it arrived without the two 4.0 AH batteries that were advertised. I called their help line, after over an hour on hold they said I had to call Ryobi (the manufacturer of the mower), I then called Ryobi and after another hour hold they said I had to go in to my local Home Depot. I went in, and they said they couldn't help and I had to call Ryobi again. I did so, and Ryobi said they weren't allowed to ship batteries (which doesn't make sense as the product is supposed to be shipped with batteries), and I'd just have to return the mower and reorder the product. I returned the mower alright, and took my money to the local Fleet Farm instead. read more

Horrible service .. 20 min to get 2 keys made... asked the two women having a conversation at the register for help and 10 min later she comes over and has no clue on how to make keys. read more

I ordered 2 gun cabinets was charged for shipping . When I drove the 60 miles to get there I got my cabinets home my one cabinet looked like someone had hit it with a forklift. i called and spoke to 3 different people about returning the cabinet and they wanted me to pay more for shipping on a new cabinet but was first told they would order a new one and id receive a call when it came in...waited 2weeks to call and see if the new cabinet was in and was told whoever told me that was wrong and they couldn't do that until I paid the shipping on the item again!!! on an item I did not damage so now I sit here with a junked up pos cabinet ...this place is a joke. read more

Don't purchase custom blinds from this place. I've had THE WORST experience. No returned phone calls, wrong production cut ordered and installer gave every excuse to short cut. Save yourself the hassle. read more

Update: So the day finally comes when Home Depot delivers the door andddd you guessed it - the door was damaged :( Mind you we placed our order in September. The latch where the door was supposed to lock was chipped and broken. The delivery guy said it was "probably due to the fact that the door was sitting on the truck for a week and a half because there wasn't a time slot for installation" which normally wouldn't have been a problem aside from the fact that I had called asking about an expected delivery date a few days prior (for the third time) to which the manager responded that they were still waiting for the door to come to the store. Being fed up with the untimely timeline as well as terrible customer service, we decided to just go back to the store and cancel our order. Upon doing so, we received a very insincere apology however they did give us our money back. Ultimately, we are severely disappointed and will not be returning for any other projects/appliances/etc. read more

Don't buy any tools from them. I bought a nail gun only used it one time and broke brought it back now they make me pay for them to send it in. It's ridiculous, now I'm without a gun and I had to pay them money to send it in. I can't afford to buy another one till I see what they do with this one. read more

I recently went to make my usual $100 payment on my Home Depot credit card on 4/14 and somehow it paid the entire balance. I called immediately (on 4/15) and everyone was super nice, said it happens. Said if I got a statement from my bank faxed over to Home Depot that they would be able to return my money (minus the $100 I meant to pay). I asked how long and the guy said if I faxed over the bank info it goes pretty quickly. I patiently waited 7 business days before calling back to get an update. That brings us to today, the first lady was nice and polite, however she told me that they just received the fax today (bullshit considering I got a fax received confirmation on 4/15) and it would take 25-30 business days to process. I told her that was unacceptable, she said I would need to speak to the claims dept. Was transferred there, and while the guy was polite he offered zero solutions. Basically said I was SOL and said that's the policy and there was nothing I could do. I dont make enough money to be short $1000 in my bank for a week, let alone a month and a half. I frequent their store regularly, have spent several thousand dollars at their store in the past year and much prefer them over Lowe's/Menards. But I'm afraid that this has left a very sour taste in my mouth and if no help is offered then I won't step foot in another HD store again. read more

Excellent Guest Service!!! I came in to pick up a basement door that I had custom ordered for my home, which I just recently sold and am closing on tomorrow morning. Time was crucial. Tony H. and Dan G. went the extra mile and actually helped me install the brackets onto the door, and even offered me a helping hand moving the door from the store and into my vehicle. They took the time and put forth the effort needed to expedite my situation. I am now a customer for life. Thank you for having helpful guys like Tony and Dave on your staff. A+++ all the way around! read more

Don't use Home Depot's pick up service. They tout it as order, and have your order packed for pick up. I had to pack my own each time I went to Home Depot. To make matters worse, I parked my vehicle in the area where you normally pick up home/garden products and when took time to pull and pack my order, a Home Depot person wanted my vehicle moved adding insult to injury. read more

Racism is EVERYWHERE- Just because I'm Asian - 6 employees won't even help - "go to this person- oh no sorry go to that person!" Oh really? Well I'll just leave!! We were in the store for 45 min - over 10 employees passed us- I asked for help to 6 different employees and NOT one hello!! read more

Horrible customer service at this store. Waited over 20 minutes before being helped. Tried to buy a stove and employee didn't know how to set up delivery so we had to wait for someone else. She was rude and unhelpful. While helping us, she had 2 other side conversations going on. The stove we wanted was out of stock and on sale. The sale ended that day. She told us "there is nothing I can do, you'll have to buy it full price". Well Menards and Lowes offers rainchecks so our business will go there. She also didn't even end our conversation, just got up and left. read more

Ordered carpet from this location and since they were the ones installing the carpet I asked if the installers were insured and if they were home depot employees or contractors not that it mattered if were contractors or real employees just so they were insured and were backed by home depot the guy who sold us the carpet said no these ppl are actually home depot employees great....skip ahead to installation day weird make shift van pulls up three guys come out that are not affiliated with home depot it was a company called crew2 that they contract out what ever as long as they know what they are doing only one spoke English still whatever as long as I can communicate with one they spend the whole day installing we ordered carpet for two rooms and our whole basement so pretty big job they came at 7am finished at 3:30pm they left I looked around and was satisfied skip ahead 4 days later I told my husband to go in the basement and get some frozen hamburger from our freezer upon opening the freezer my husband was in shock all of our meat was thawed blood dripping every where mind you we just bought a 1/2 cow this past summer so this freezer was full of meat all of it was gone ruined the smell was horrible my husband looked at what might be the problem the freezer was plugged in off subject my husband was ice fishing I was out of town so we hadn't gone down to get meat all weekend back to story the freezer was plugged in so my husband looked then at the electrical breaker sure enough one breaker was popped the one connected to the freezer the only thing that could have happened is the tools they were using short circuit our outlet .... we called the regional manager called the customer service management they said take pictures list what went bad we did just that they seemed to be working with us its been a month today we got a call that we don't have proof that they did this so they can't do anything for us ....sad I trusted home depot that why we choose them this shocks me that they do not back up their customers why would just one outlet go out? All they had to do was tell us the outlet short circuited that day and everything would have been fine now the meat is lost now my hard earned money I spent on 1/2 a cow is gone 1,300 $ makes me think these guys could have did anything they wanted and because I didn't have proof im shit out of luck nice home depot nice i just want my meat back I'm not asking for anything else just my meat back they can't do that if I could do negative stars read more