Sarah at the Grand Junction site was positive, very helpful and I recommend them fully. Excellent!…read moreShe should be commended.

I had a terrible experience with King Pest Solutions and want to warn others about their predatory…read morecancellation policies. After being unhappy with their service (the technician had to return twice and still missed the specific areas I explicitly pointed out), I decided to cancel my subscription. I sent a clear, explicit cancellation notice in writing on Thursday, May 28th, specifically stating that I wanted to cancel my account and the upcoming appointment scheduled for Tuesday, June 2nd. The representative, Jeremiah, replied confirming the cancellation but noted a $70 early cancellation fee (reimbursing the initial sign-up discount). I responded over the weekend to ask about it. Instead of pausing or processing the cancellation, they used the weekend lapse to claim my cancellation was "unconfirmed." They then sent a technician onto my private property unannounced on Tuesday, June 2nd, to perform an unwanted, unauthorized service, and immediately auto-charged my card $129.99. When I expressed my frustration, Jeremiah told me that because I hadn't given them permission to run the $70 cancellation fee over the weekend, my account had to stay active and therefore the June 2nd treatment was "valid." This is so unprofessional. A cancellation fee is a consequence of terminating a contract, not a hurdle you have to clear before they respect your boundary to stop entering your property. They refused to refund the unauthorized $129.99, forcing me to file a formal dispute with my credit card company. I am fine (but not happy) to pay the contractually obligated $70 fee to sever ties, but their underhanded tactics to force a recurring charge after written notice are unacceptable. Guard your credit card info and look elsewhere for pest control.