I had a terrible experience with King Pest Solutions and want to warn others about their predatory cancellation policies. After being unhappy with their service (the technician had to return twice and still missed the specific areas I explicitly pointed out), I decided to cancel my subscription. I sent a clear, explicit cancellation notice in writing on Thursday, May 28th, specifically stating that I wanted to cancel my account and the upcoming appointment scheduled for Tuesday, June 2nd. The representative, Jeremiah, replied confirming the cancellation but noted a $70 early cancellation fee (reimbursing the initial sign-up discount). I responded over the weekend to ask about it. Instead of pausing or processing the cancellation, they used the weekend lapse to claim my cancellation was "unconfirmed." They then sent a technician onto my private property unannounced on Tuesday, June 2nd, to perform an unwanted, unauthorized service, and immediately auto-charged my card $129.99. When I expressed my frustration, Jeremiah told me that because I hadn't given them permission to run the $70 cancellation fee over the weekend, my account had to stay active and therefore the June 2nd treatment was "valid." This is so unprofessional. A cancellation fee is a consequence of terminating a contract, not a hurdle you have to clear before they respect your boundary to stop entering your property. They refused to refund the unauthorized $129.99, forcing me to file a formal dispute with my credit card company. I am fine (but not happy) to pay the contractually obligated $70 fee to sever ties, but their underhanded tactics to force a recurring charge after written notice are unacceptable. Guard your credit card info and look elsewhere for pest control. read more

If I had the ability to leave zero stars, I would. This started out as a pleasant experience with customer service but after several call backs of the guarantee service not working, we receive a hand written note on our counter. The note states they will no longer honor their commitment to provide the service they promised due to a brand new excuse we hadn't once heard of through this process. The amount of time and energy we have spent to accommodate this service to be completed is absolutely astounding. The sloppy and laziness of this company is hands down the reason we have endured this situation going on for months. We have since worked with a competing pest control company in town and have since seen and felt the drastic difference in a legitimate and professional pest company. If you're considering this company, I would HIGHLY recommend that you don't! Save yourself a lot of money and even more time and energy wasted on a very half ass service! read more

Very disappointed in this company. The first treatment was very good but after that, it's gotten no better. When we signed up, they said they will come take care of pests like wasps/hornets and they would come right away, yes a week later then a few days later but I ended up having to take care of the wasps/hornets myself and I can't see paying a company that's not completely honest and I'm having to take care of the wasps/hornets myself. I went back to the company I was at before this company assured me, they would take care of the wasps/hornets right away. Have witnesses who were here the day we signed up w this company. I will not recommend this company and it's actually zero stars. read more

Sarah at the Grand Junction site was positive, very helpful and I recommend them fully. Excellent! She should be commended.

would be a zero if I could - great customer service till they get your money. sloppy work (left wasps nests all over the ground) after telling me the wasps would be gone in a few days I found many nests not even touched and new nests starting in the original locations (one week after they treated the area). workman left without going over what he did ( actually left and didn't tell me). they failed to show up for appointments (and when the office was called I would only get I don't know why but we will reschedule). I was told at one point they were going to send over a senior technician to look at the problem, who also never showed up. after 4 weeks of this run around I was finally told they don't do "re service calls." this company does not re service for continued problems for which they were hired and do not stand behind their product. wouldn't recommend using them at all. read more