Great store! Space and selection really satisfy customers. I was running late for my flight, they…read moreeven let me in 10-20 mins earlier than business hour! Love the products and service!

I have purchased a 2500 Euro item - delivery time 8 weeks (welcome to Germany). I changed the…read moredelivery address 3 weeks into the deal and that has postponed the delivery by 8 more weeks (so, total 16 - 4 months). That is unacceptable for such a large high end store - there are no explanations why, my sales person was on sick leave ever since I signed the contract and nobody was able to answer my questions. The cherry on the cakes was today's call, where I asked the final amount that I need to pay and the lady said "Sie haben Vertrag vor Ihnen". Lack of basic customer service is beyond any tolerance and understanding. Things need to be changed to help customers feel good about the purchase and come back for more - Schaffrath is succeeding in complete opposite.

From the owner: Schaffrath, DAS Möbelhaus in Düsseldorf, in dem Sie Möbel und Einrichtungswaren in einer…read moreeinzigartigen Vielfalt auf 30.000 m² entdecken können, lädt Sie herzlich ein. Freuen Sie sich auf ein modernes, positives Ambiente und ein Team, das Ihnen jederzeit mit kompetenter Beratung zur Seite steht. Ganz gleich, ob Sie ein komplettes Wohnkonzept planen oder nur ein einzelnes Lieblingsstück suchen – bei Möbel Schaffrath, Ihrem Einrichtungshaus in Düsseldorf, finden Sie erstklassige Lösungen für jeden Stil und jedes Budget.

Service is ok or good, sometimes it might be difficult to get a service person immediately…read more Most of the products are nicely available to see and look. And shop in generally are clean and well organized. But the prices are not the cheapest, you can mostly find cheaper somewhere else, unless they have some special offer ongoing.