They try to lock up a contract on a property and then sell the contract to another buyer, effectively locking up any other offers for 30 days. Then they back out of it if they haven't sold the contract to another buyer. read more

Grandin Properties manages many apartment complexes in the Northern Kentucky and Cincinnati area. One of those complexes is the Arthur in Covington where we had an apartment for one year before our final relocation. The property management company handled most issues promptly and professionally, although we had a slight problem when we moved in. We were unable to get our key to work and it was a holiday weekend. We had a rental truck with furniture, the temperature was miserably hot and we were working under a deadline. Because of the holiday situation, we were unable to reach any one with Grandin and eventually called a locksmith who got us in. A Grandin employee did return our call later and assured us that the way we handled the situation was fine. read more

Grandin Properties - The Arthur Apartments managed by Grandin Properties - Property Management Near Me - Cincinnati, Ohio

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Slumlords! Management will do the bare minimum to keep the apartment livable. I had a lease at 2200 Madison Road for one year. There were 2 major water leaks which resulted in black mold and a roach infestation. After the move-out, we hired professional cleaners and they still kept $150 from the deposit for cleaning. read more

So I have been living in my apartment, managed by Grandin since July of 2017. I have loved living here! The apartment it self is amazing! Full of the best furnishings with quality construction to match. Also, I have a green HVAC system so my utilities are very reasonable. I also have really had no issues communicating with them. Every conversation I have had with them has been met with attentiveness, professionalism and care. They realize that this is my and I have had property managers at past apartments that did not understand this. Grandin actually just dropped off a really sweet note with a Starbucks gift card to every tenant in my building. A great example of how the effort they take to make the entire building feel like part of a larger community in Cincinnati. I would absolutely recommend a Grandin property apartment. read more

Unbeatable service - To make sure I wouldn't have any issues with my new parking spot, the CEO met me in the parking lot to personally give me her parking pass until mine was created. A great client experience and thanks for everything Grandin! read more

Pretty unprofessional. I was in contact with someone who works there named Kenneth. We set a date a week ago to look at a couple of the properties for tomorrow morning. He asked for the best number to reach me at and said he would contact me closer to the date. I gave my number but never heard anything from him. It's also disappointing that they are not willing to show properties past 5pm considering the number of people who have regular 8-5 jobs. He actually asked if I could try to get off work early to look at an apartment. It makes no sense to ask the customer to work around your schedule. Their properties looked really nice too so I was excited to see them. Now that I've read the the other reviews I'm glad I dodged a bullet. read more

Grandin properties are extremely unprofessional in the way they treat their tenants. I seriously could go on and on with issues we had living in a three bedroom apartment. Maintenance issues took multiple emails/phone calls and weeks to get someone in the check them out. We froze during the cold months. During the winter, our apartment temperature read 50 degrees on a brand new thermometer we had bought. I was sleeping in my winter coat every night and still shivered. The appliances were all falling apart and outdated. When we were in the process of moving out, they toured our unit up to 6-7 times a week without giving us 24 hours notice. Also, when they did give notice, they would only notify 1 or 2 of us - when there were 3 tenants. Is it too much to ask for them to CC all of us when you are constantly bringing strangers through our apartment??? Apparently that was too hard for them to handle. The staff was so very rude - I am shocked they are even still in business. Although the price was reasonable, I wouldn't ever recommend them to ANYONE. They should be paying their tenants to live in their shit properties. Stay away. read more

Very unimpressive! My boyfriend and I viewed an apartment for him in Cincinnati earlier this week, and we were extremely disappointed in Grandin Properties. It took days for the rental office to respond to calls and emails, and then they wanted to blow off the appointment after we drove 3 hours to get to Cincinnati. Once we finally got an appointment, we met a leasing consultant at the rental office, and she didn't even take the time to introduce herself. She was downright rude and completely unhelpful. The apartment was small, poorly maintained, and overpriced; and the staff struggled for 5 minutes to even open the door because her keys didn't work. Neither my boyfriend nor I will be even considering Grandin Properties for our future housing. read more

I've lived in a Grandin property for two years now and have loved it. They've been prompt with repairs and taken care of issues professionally and quickly. Great place to live if you want to be close to downtown! read more

Hi, maintenance of the property is really bad. If you have a problem it takes forever for them to fix it. And you need to remind them or call them continuously. I have not seen any property management as irresponsible as this. I would not rent any place owned by this management. read more

I have stayed in several Grandin Properties over the years. The locations are awesome - often walkable and really charming buildings that have been lovingly maintained and cared for. If and when there have been any issues the company has been quick to respond and be helpful. Overall I have very positive experiences and would do it all over again. read more

If you want to cozy up with cockroaches at all hours, be unable to park close to home, and have your security deposit deducted for bogus reasons, this is the place for you. I lived at the San Carlos for more than 2 years and took good care of my apartment. There are HUGE cockroach problems. I once had to get my boyfriend over late at night to get rid of the cockroaches that we crawling all over the bathroom walls. You will have to chase them down as they scurry across your floors or crawl on your walls. You will find dead cockroaches in your apartment and the hallways on a weekly basis. They spray, but that doesn't fix the problem. The apartment I rented was old and beat up. I didn't complain about this when I moved in because to document all the issues with the apartment would have taken days, and my experience with other landlords of old buildings has been positive in this respect. That was a mistake because I got charged for the state the apartment was in when I moved in. In addition, I was charged for damage to walls where, in two year of living there, I saw no damage. I left the place cleaner than I received it and was charged for cleaning. Grandin P. will send you a list proposing to charge you for normal wear and tear of the apartment (they will quote a sum for each nail hole in the wall, for instance, which is part of normal apartment living). According to the law, you cannot be charged for normal wear and tear. They will charge you for painting which is part of any normal landlord's usual way of preparing the flat for a new tenant. I would NOT rent from this company. read more

We have been a commercial tenant at 1308 Race Street for three years. Grandin Properties has treated us very well - responsive to requests and flexible as our needs have changed and we have grown. read more

WORST MANAGMENT COMPANY EVER! I am shocked they are still able to operate after experiencing how they treat their customers. Leased an apartment with them for 1 year; what a mistake. Maintenance takes a MINIMUM of 1 month to fix anything or even respond to emails/calls. The leasing agent Bradley Cousino signed the first apartment I had attempted to lease right out from under me to another tenant after so that he didn't have to tour the unit with me first (what an inconvenience, right?). I have never dealt with such a rude agent who has such slimy business practices. PLEASE listen to this and use as a warning, because no price is worth what you will have to deal with. read more

One of the most overrated and the worst renting company I have ever encountered. I move into an apartment that was dusty and dirty, in addition to old battered blinds and stayed for 2 years due to the location. I put my notice in, get the move out sheet, follow it as given and I'm still deducted $104 for 4 hours of cleaning. And this is after I had to phone stalk them because no one seemed to know anything about my deposit and what was the status. The pictures they used as their "proof" were laughable. Quite frankly, I would expect any apartment to come in and finish cleaning for the next renter. Exactly how is it my responsibility to go above and beyond? What is the apartment's responsibility? Not to mention, if i've cleaned the apartment, exactly what are you doing for 4 whole hours that i'm charged $104? Marianna is the worst and returning calls/emails are clearly not a priority to her. I would never recommend a place that they are in charge of. read more

Let me start with how beautiful the apartment is. I have lived here six months and the place is gorgeous. I live in San Carlos and while the building is great, the cock roach problem is way out of control. Grandin sprays for bugs every month, but I have found about 6 or 7 cockroaches in my apartment since then. Thankfully, only one was still alive, but the others were dying from the spray. I keep my apartment clean and food kept away to prevent this problem, but even on the staircase in the building you'll see dead roaches. More needs to be done to fix this problem, but even though I've emailed about this issue, I have not gotten a reply. Cockroaches are unsanitary and the building has a problem. It is making me want to move out of this beautiful and historical building as soon as possible. read more

Don't make the same mistake I did!!! I just wanted to move to a cute part of Cincinnati, and unfortunately, I decided to go with Grandin, even though I didn't know anything about the company. The apartment was definitely overpriced, but I let that go because I was so excited to live in such a cute area of the city. While I lived in the apartment, I paid my rent, respected/took care of the apartment, etc. I did everything a good tenant should! I should also mention that I painted the entire apartment because I wanted it to feel like my home. After a year of living in the apartment, the rent and commute to work finally got to me, and I decided to move to a different place. After I moved all of my belongings out of the apartment, I came back to the apartment on three different occasions to repaint the entire apartment and thoroughly clean and disinfect the apartment. Well, much to my surprise, I just got my security deposit refund check and they kept $150 of my deposit because, "They painting in the bedroom and hallway did not meet the usual standards." I cannot believe that they did this to me. Really - I was a really good tenant! Even after the electricity went out for two days on three separate occasions (Not Duke Energy's fault, Grandin's fault! The electrician said that it kept happening because the wiring is 100 years old.), I didn't complain. Withholding such a large portion of my deposit, though, has pushed me over the edge. I DID NOT DESERVE THAT. Please, take my advice - even though the part of town is super cute - don't go with Grandin Properties! read more

I am not impressed with Grandin Properties. We rented for two years and I felt the staff was rude and unaccommodating. We had many maintenance issues but I do have good things to say about their maintenance guy Jim. He was always at our place as quickly as possible and did excellent work. However when it comes to you moving out, they immediately don't care if your experience is good or not. We had a crate abused rescue dog that could not be crated for obvious reasons. We tried to work with the staff about showing our apartment. They would schedule multiple showings a day and give us less than 24 hours' notice sometimes. I had to come home from work in the middle of the day to take the dog out every single time they showed the apartment yet they didn't seem to understand why a 10am and a 2pm showing in the same day was an issue for me. They showed my apartment constantly for 2 weeks straight, and they even showed is twice without noticing me, and they put my dog in the closet to do so. The staff communicates poorly and if you need anything on the weekends, forget it. They don't work weekends and aren't willing to make an exception. So if you're moving out on Saturday, you can't have your walk-through done in person, so expect to be nickeled and dime on their poorly kept up apartments. I wouldn't recommend grandin properties and will never rent from them again. read more