We decided to try the SpringHill Suites this time while in town visiting our son, daughter in law…read moreand 15 month old granddaughter. Our granddaughter is in early pool swimming / safety classes and having an indoor pool was top of our list this time to experience the excitement of her pool time. The hotel is clean and well designed. We were not the only family staying her as it was also the pick of several families for travel baseball (about avg age of 8 years). The staff here is friendly and very welcoming. They work hard to make the customer not just feel welcomed, but in creating a sense of warmth. The rooms are suites and worked well while I was able to get some work in at the room desk while the husband slept. I went down to grab breakfast for us. Eggs, sausage, and biscuits and gravy as well as some yogurt. They also offer cereal and waffles and of course juice and coffee along with toast, bagels and some fruit (bananas and apples). It was simple yet hit the spot. The bed is comfortable and they provide extra blanket (light Comforter) that was perfect to cozy up under. I think my favorite feature is the outside fire pit in the evening. We grabbed a drink, sat by the fire and relaxed together into our evening. We will be back. Great atmosphere for the price.

Here for work and always stay at a Marriott property. Usually love a Spring Hill Suites but this…read moreone definitely did NOT deliver. I did online check in but stopped by the desk for a key. Normally there's a little welcome for gold members - a bottle of water, a snack, a recognition - but not here. I did notice a cart full of little gift bags, but didn't ask. I requested for daily service of my room. Upon my return back to my room the first night it was not serviced. I went to the front desk and asked for help. They told me that housekeeping had left for the day. I requested coffee and towels be delivered and then left for dinner. When I got back to my room I saw the towels on the sofa and assumed everything was fine. The next morning I found 4 pods of decaf coffee had been left - no cup to brew it in, no condiments, essentially - no coffee. While at the desk I also asked for ideas for dinner that would be local and not chain food. Both agents were unable to offer much of anything - one said she had kids and eats McDonalds. Another guest told me of a few options. Then one agent went to the back and came back with a list of someone's favorites that was like 40 listings. I could use Yelp! or some other online tool, but I regularly count on the front desk to get a real idea of local food options from someone who really knows. They were just unprepared here. I went down to the pantry to grab a snack. Almost every shelf was empty. There were like 2 rice krispy treats on the whole wall. I felt like the place was closing up. The breakfast had the standard offerings, but somehow they were able to make it unappealing. The plate of cheese and meat had 3 pieces of cheese and 3 pieces of ham - all dried out and crunchy on the edges no one replenishing - so no biscuits and no bacon. The hard boiled eggs were never rinsed off and tasted like plastic. Could have asked for something if I ever saw someone, but didn't. The last thing was on my way out when there was a sign and a bell to ring for assistance. It's just not what is expected anymore. I don't remember the last time I walked in a hotel (before this) and didn't have an agent at the desk. When I return to Grand Rapids for work again, I won't be staying at this property.

Had an awful experience at this hotel. Came from out of town for a wedding. Had a rehearsal…read moredinner to get ready for. Got to the hotel 1.5 hours before check-in and they would not let us check in early without charging us $50. I have never had a hotel charge me extra for checking in a little early. Will not be staying here ever again. Terrible customer service. And their dining area is dirty too.

Your front desk person watched me open the front door with my digital key, walk in by myself, go up…read moreto my room and immediately come back down. I showed her my credit card that the reservation was booked under, the digital key in my app-which cannot be accessed without the reservation in your app or the key being shared with you. Common sense and basic knowledge of your hotels app by your employee would not have create this poor review. If you want to talk about threatening and being rude talk to your front desk help.

DO NOT RECOMMEND!!!…read more Our experience here was absolutely horrible! From the customer service to the room accommodations to general privacy/safety - HARD PASS! The horrible experience started from the get-go! We arrived around 3:15 PM (15 minutes after check-in time)! We were told that our room was not ready and that we would have to wait for them to finish our room. However, we had to get to my sister-in-law's surprise 50th birthday party down the road by 5 PM so we told the manager that we were fine with the floors not being mopped - everything else seemed to be done! The manager made some rude comment (while walking away from us) about us not being able to "complain" about anything since they weren't able to finish the inspection. Well...here are some legit complants: - Ceiling had multiple water leaks. - There were no large towels (we ended up calling for those, but this was understandable since the room wasn't ready when we arrived). - We ended up calling for a hair dryer since one was missing. As soon as we turned it on, it started smoking and instantly had the room smelling like smoke. When we asked for a replacement hair dryer, the front desk person seemed extremely irritated. - As we were leaving for the surprise birthday party, we noticed that our door didn't "latch"/lock. Anyone could push the door open without using the room key (we did it multiple times and didn't use the room key for the remainder of our stay). We spoke with the manager and she informed us that she could call maintenance to look into it, but that she wouldn't be able to move our room - we could leave our things at the front desk. We ended up packing up all of our things and moving them back into our car for while we were at away at the surprise party down the road. Maintenance never came out nor was the door fixed - anyone and everyone had easy access to our room while we were both away and during our stay (while sleeping). This was super concerning to me as we had our 11-year old daughter with us. Again - DO NOT RECOMMEND STAYING HERE, EVER!

I arrived at the hotel in a condition where continuing to drive was genuinely unsafe due to extreme…read morefatigue. I stopped specifically to avoid putting myself and others at risk. What should have been a routine, competent check-in instead turned into an unacceptable and dangerous ordeal caused entirely by the front-desk employee on duty. For nearly 20 minutes, I stood at the desk while he fumbled through tasks that should be automatic for anyone trusted to work a hotel front desk. He repeatedly failed to listen, failed to comprehend clear explanations, and demonstrated a total lack of understanding of how to locate or apply a Platinum/Ambassador profile. This was not a system issue -- it was an operator issue. Because of his inability to perform even the most basic functions, I was forced to create a reservation myself, after which he still struggled to complete the process. He appeared confused by how to issue a room key -- a task so elementary that his failure raises serious questions about whether he is qualified to be in that role at all. After wasting an unreasonable amount of time, he then assigned me to the loudest possible side of the hotel, completely ignoring the fact that I had explicitly stopped because I could barely stay awake. That decision alone shows either complete indifference or outright incompetence. Having someone this disengaged, inattentive, and functionally incapable manning the front desk is a safety liability. Guests arrive late at night exhausted, disoriented, sometimes ill, sometimes coming off long drives. The front desk is the first and last line of stability. This individual provided none. His behavior suggested distraction, lack of urgency, and a total absence of accountability -- as if his focus was anywhere but his job. Whether that is due to poor training, poor hiring, or poor supervision is irrelevant. The outcome is the same: a complete operational failure at a critical guest-facing position. This was not an inconvenience. It was not a misunderstanding. It was a breakdown serious enough to endanger guests and damage trust in the brand. Someone this unprepared should not be placed in a role where guest safety, efficiency, and judgment matter -- because in this case, all three were missing.

February 14-16, 2025 This was our first stay, & certainly…read morewill not be our last! My husband and I celebrated a post deployment reunion, sans kiddos, and this is just what we needed! Jeanine and Steve are incredible hosts! We loved all of the special touches, from the gorgeous chandelier hanging above that gigantic jacuzzi, to the Valentine's decorations throughout the inn. And that raspberry cake deliciousness...oh my! Yum! The food was ALL scrumptious! Thank you for the most magical, amazing time!

The staff was super friendly and accommodating. They even took our dietary needs into consideration…read morewhich I really appreciate as a vegetarian. The room was luxurious and the place was full of charm from the freshly baked cookies to the hot chocolate bar. Having delicious breakfast delivered to our room every morning felt like such a treat. The couples massage was truly amazing. We live local and asked for their contact information to set up another appointment. I highly recommend! We enjoyed the heated pool outside during the day and the jacuzzi tub in the room in the evening. This was a wonderful way to spend our mini moon after our wedding! We will definitely be booking again in the future. We would love to try out another themed room.

Hands down great hotel, staff is extremely friendly, rooms are spacious, hotel is clean and the…read morebreakfast was very good! Our new home away from home.

We all have choices! Do not stay here if you want a clean place to stay!! Stayed here because it…read morewas close to where I needed to be.. what a mistake! it was late and j was tired when I arrived ..when I woke up i started to notice the room was not Up to par.. to say the least! There was a pair of underwear rolled up on the floor .. and fingerprints and filth everywhere! The "manager/owner" said since I didn't complain that night .. she wouldn't refund me.. the desk clerk refunded half a night .. she felt really bad .. the "manager/owner" said that was all she was doing and hung up on me! We ALL have choices!! Do not patronize that establishment if you're looking for a clean place to stay! Oh .. I do have pics !!

I called on Wednesday about an early checkin and was Told to…read morecall back on Saturday morning at 8a. On Saturday I called and spoke with Dominique and she said to call back at 11am. We had a wedding at 1p and needed a Place to change. At 11 I called and Dominique said she was waiting on housekeeping and she took my number. At 11:30 she called me back and said she had a room for us. We arrived at 11:40 and we able to get ready and make the 1p wedding. Dominique provided outstanding customer service and went above and beyond what I expected. I don't usually get this type of service in this current environment. She was outstanding, kind, compassionate to our dilemma and knocked it out of the park. This is exactly the type of person that you want to represent your business. Dominque gets FIVE Stars!! Side note we loved our room and the hotel and will look again to stay with your brand

This place was everything that you read on here!…read more We came for a soccer tournament and I was pleased to find that we had a fridge a freezer microwave a sink (in addition to the bathroom sink) The bed was incredibly comfortable with a pull out bed from the couch and a curtain that went in between Lots of space and everything was clean and well cared for including the workout area Pool was a little small but hey, they had one! Staff is also very helpful and understanding when I used the wrong credit card and had to switch things around Outdoor areas to sit and talk as well Could not be happy about my stay !

Excellent service, beautiful pool area. Especially like the area next to indoor pool to relax and…read moresit in the sun.

The absolute worst customer service I have ever encountered in 30+ years of hotel stays. Rude,…read moreunaccommodating, arrogant, and ignorant.

Not sure how this place has good reviews. This is a 2 star hotel that gets 3 stars due to the…read morestaff. The lobby bathroom has a leak coming from the ceiling. The pool whirlpool was filled with sand and no caution tape around it and they were confused when someone's toddler got into it. I guess they are filling it in. The Pool shower and pool lift don't work. If you are near the laundry room at night be prepared to stay up until 1am. The breakfast is free and you can tell because the ingredients were sub par. The rear door does not lock so standard hotel safety features are not being met.

Very clean. Excellent staff. We were in town for a wedding and several families stayed here. We…read morewould recommend to anyone looking for a good and not pricey hotel.

I stayed here for an overnight visit to Grand Valley State. The hotel is relatively easy to find or…read moreat least as long you are following your GPS. None of the rooms faced any major road which made for a good night sleep. The rooms were exactly as described on their website. The full kitchen area would have been nice if I were staying longer. Though putting my leftovers in a full sized fridge was easy and nice. The sink area has plenty of counter space for getting organized with all my face stuff/makeup. The breakfast was the best part. I am a gluten free person (allergy not celiac) so I'm always looking for good hotel breakfasts. This one had a TON of gluten free options. I completely enjoyed myself. Especially given all of the options beyond the normal oatmeal/eggs, etc. I would stay here again if I were in the area.

Consistently a great stay at Residence Inn by Marriott Grand Rapids West . The rooms are always…read moreclean, quiet and located close to shopping, eateries and highways without being on the main busy road. Steve always has a good variety of choices at the breakfast room , and Janice always remembers my name. Ignite Hospitality Services 2025 #hotel #residenceinnmarriott #travelblogger #grandvillemi #socialmedia #socialmediainfluencer #cyjokes #Marriott #nohate #Cleanrooms #hotelroom #hotelsandresorts #hotelphotography Christopher Young chrisyoungcomic.com Chris Young

A really outstanding Staybridge location! All employees were very friendly and helpful…read more My room was very clean. There was good lighting, and plenty of electrical outlets in convenient locations. The breakfast was much better than average. Truly restaurant quality. The "Customer Creation Bar" featured yogurt, granola, several different varieties of fresh fruit, and other toppings. The granola was excellent. There were several hot items including scrambled eggs and biscuits and gravy. The breakfast staff members were very friendly, greeting each guest and keeping the serving area and dining room very clean. Evening Social was a mashed potato bar, with a nice variety of options. Definitely will plan to stay here the next time I am working in this area.

My stay at Staybridge Suites SW in Grand Rapids was absolutely AMAZING from start to finish…read more We called the morning of our arrival to let them know we were coming from out of town and asked if early check-in might be possible. Not only were we accommodated, but the experience from that moment forward exceeded every expectation. The manager, Sara, was phenomenal. She demonstrated exceptional hospitality and truly went above and beyond to make us feel welcomed and valued. Her professionalism and warmth set the tone for our entire stay. Our room was spotless, smelled amazing, and was incredibly spacious. The shower was hands-down my favorite part--beautiful glass design with water pressure so good it rivaled a hot tub. Pure relaxation. We also loved the city view from our room. The bed was extremely comfortable, and being away from our kids for the night, we slept like babies. Breakfast was great, especially the strawberries with whipped cream--such a nice touch. Having the on-site shop for snacks and essentials was very convenient. The rest of the front desk staff were also friendly and welcoming. Everything about this stay was excellent. Thank you so much, Sara, for creating such a wonderful experience. We will absolutely be back next month with our children to celebrate our son's 17th birthday, and we're already looking forward to it. It's always a pleasure being part of the IHG family