Excellent prompt service, sensible cost, and good advice. Would definitely…read morerecommend as my first "go to," in Duncan. Sorry to read other negative comments, maybe these unhappy people are being too demanding...

We called this company because we were having a problem with the electronics in our refrigerator…read more We provided make and model and we're told that it was probably the motherboard, how much that part would be, plus labour. The call was assigned to a tech who came out, but without the part. He stood in the kitchen and said the exact same thing that was said on the phone and that he would have to order the part, which was now 25% more than we were told on the phone. This guy did not "diagnose" the situation while he was here. He stood in the kitchen. He did not pull the fridge out to ensure it was indeed was the motherboard. He got zero new information. And we were charged $99.70 for that "service call." I called the company and was told the reason for the service call charge was because they told us there would be a service call charge. But there was NO SERVICE performed! I was told we had the benefit of the tech's 20 years of experience. What benefit? If he needed to confirm it was the motherboard before ordering the part, that is fair. That's a service call. But he didn't do that. He didn't discover anything, he didn't confirm anything. He ran no diagnostics. He did not observe the motherboard. He knew absolutely nothing more about the situation after coming here than he did when he arrived. He stood in the kitchen for five minutes. So what was the point of his visit?? We have lived here for over twenty years and have dealt with numerous tradespeople, yet this is my first complaint. I do NOT recommend doing business with this company.

We were very disappointed with The Brick, dates received for delivery were not the dates that our…read moreappliances were delivered, the dates kept getting pushed out. Eventually when our fridge arrived it was damaged with a big scratch on the front and the water / ice did not work. We are still waiting on a new fridge, one month later. We tried to call the numbers provided and it was impossible to get a hold of someone. My husband had to drive to the store to be able to speak with someone, when he arrived there was only one guy there and he could not help us, he took our number and told my husband a manager would call us back. We were told by the delivery driver we would receive a call that day to start the process on getting it replaced, when my husband spoke to the manager days later they were not even aware our fridge was delivered damaged! This also happened to us 3 years ago with our stove in our old house, it came damaged. There is no one at the end of the phone to help - as returning customers we will not be using this company again and would not recommend.

Chris M was very helpful today. I had purchased a sectional that once the final section arrived,…read moreafter some miscommunications. It did not fit the space. He helped me pick out a new couch and an awesome recliner chair, in the colour I wanted. All for a lower price then the sectional! I walked in frustrated with the situation and walking out very happy. Thank you Chris.

This place is awesome! By far the best place to go for people who are passionate about all things…read morecooking. The owners are warm and inviting, the merchandise are top notch and reasonably priced. It's clearly a cut above.

Wendy at Merit Appliance in Duncan is deserving of a 10 star rating! Great customer service! Very…read morekind, flexible and hardworking. Same with Michael. Great people, great service, great products! Thank you!

From the owner: Quality furniture and appliances at clearance prices! We work with a variety of BC builders to…read moreprovide custom solid-wood furniture to last a lifetime. Great deals on custom leather or fabric from Elite Sofa Designs, Palliser and more! Take a load off in our new Mattress Gallery featuring organic latex mattresses with expert service and fitting. Ask us about the exclusive My Recovery Mattress, with proven benefits for Arthritis, Diabetes and Fibromyalgia. We deliver all over Vancouver Island and offer various financing plans.

Stopped here with a friend in search of some hygiene stuff while on vacation and possibly…read moresouvenirs. They have decent prices on things. The store was well stocked, clean and had friendly people working. A couple tried helping us when we didn't ask and were good finding what we wanted. They have 2 kiosks near the front with a few souvenir items but no postcards. The cashier tried ringing us up for something the person ahead of us had, and the separation bar was there. They ran after the customer to get it to them, leaving us and the rest of the line waiting for a few minutes. Great that they wanted to help them, but should have called for someone else to do that instead of leaving 10 people in line.

From the owner: Visit our store in Duncan British Columbia…read more London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba, and British Columbia, London Drugs' 79 stores employ staff dedicated to providing a superior customer focused shopping experience. All stores offer passport and ID photos backed by our biometric passport photo technology and a $50 guarantee. In-store, at home or remote TECH Services offer software or hardware setup, installation, virus removal, cleaning, and data transfers. We perform authorized and out of warranty computer repairs on HP, Lenovo, ACER, Asus, Microsoft. We're an Apple Authorized Service Provider. Our Apple-trained technicians use genuine Apple parts, so you can trust us with all your Apple devices.

I was so pleased that the day after I called Cowichan Hauling they came by to pick up all the old…read morecabinets & debris from the garage that now gives us space to park both cars! They're quick & efficient and I highly recommend them.

ABSOLUTELY AMAZING...I just had the best service experience ever with services provided by Cowichan…read moreHauling. Roy went above in beyond in all aspects of removing debris that no one else was willing to do for me. The service was amazingly fast, thorough and done in such a way that it left me feeling like there are still those family businesses out there that care and are willing to go that extra mile for its customers. I highly recommend Cowichan Hauling. Roy, thank you so kindly for the work you did for me today!

Tracy Zhang worked endlessly to find a refrigerator that would fit my small kitchen -- she was…read moreable to find one and I'm really happy with it. She was also able to special order a ventless dryer that would fit on top of my current wash machine. I was previously told by another appliance company that they no longer made a ventless dryer in the size I needed. Thankfully Tracy found one eliminating the need to have to purchase a one unit washer/dryer. Tracy's very friendly and hard working.

We had the most horrendous experience purchasing appliances from Trail in Langford. After doing…read moreresearch into what we wanted, my wife and I settled on a specific refrigerator and range oven. We researched Best Buy and Coast Appliances, and settled on Trail Appliances because Tracy and a salesperson told me that customer service and knowledge was what Trail had above the big box stores but our main reason was that Trail could deliver the fridge we wanted on April 15th, several days better than what could be done with Best Buy, and we needed a fridge as soon as possible. On the 13th, we confirmed, and all was set for the 15th. We were then informed that the fridge could not be delivered as scheduled due to a stock transfer delay and was rescheduled for the 24th. This was highly distressing, as now we are left with no fridge, which was essential for us and our three children. We were left scrambling to purchase a mini-fridge while we waited and were forced to eat out several days in a row, costing us several hundred dollars. One positive was that on the same day (13th) we were instructed that while the fridge could not be delivered, the range would be, so at least we could get that. I arranged with my employer to take the day off work on the 15th, and on the day I received the text message confirmation that the delivery was on the way as well as a call before their arrival. They pulled up and confirmed they were delivering a range, they rolled out a mat, and lowered and opened the back of the truck to get the range. After a few minutes, they informed me that they did not have the range on the truck and it was actually out of stock. They then left. I had lost a full day of pay and didn't even receive the range. We were not happy at all. To further complicate matters, we drove over 20 minutes to pick up a mini-fridge, which ended up being faulty and froze everything inside, even on the lowest setting. We had to then return it the next day and purchase a different one, which ended up being more expensive, plus the gas and time. We would have had both appliances delivered sooner if we had just gone with someone else. Correspondence with Tracey felt cold and uncaring. It was at this time that I began to let her know about how much the error in their scheduling had affected us financially and I requested a small amount of compensation ($300) for all of the costs and stress it caused our family. An amount far less than what everything actually cost. My request was rejected until I called and voiced my frustration, and explained in more detail that the delivery drivers had physically showed up and I had taken time off work for nothing. Which although I had explained in an email, was apparently not clear enough. The matter was escalated to the manager and I was told that he would contact us as soon as possible. We never did get a call or email from the manager. I then received an email from Tracy informing me that they would only offer $100. I requested to speak to the manager to understand the justification for this amount, which did not satisfy the grief and stress caused to us, by no fault of our own. Communications from Trail remained cold, dismissive, and matter-of-fact. There was no attempt to speak directly to us or propose a meaningful compromise with a sincere apology, but rather throw a small amount of funds at the 'problem' to make it go away. We found this very insulting, and we were shocked at the lack of customer service. I took another day off work for the final delivery of the appliances. Turns out the warehouse team neglected to swap over the door handle on the fridge, which was highlighted as a line item in the purchase order. None of the delivery personnel knew how to do the work. Luckily, the supervisor followed our delivery to ensure all went well and he was able to unpack the fridge and perform the work on-site. Unfortunately we discovered afterwords that the little rivets that would fill in the screw holes in the top of the fridge, after switching the handle, were not installed, leaving open screw holes on the top of the fridge. I told Tracey at Trail about it and she acknowledged it, but there was nothing more. No offer to have someone by to fix it. Nothing. I expressed that we were not trying to be difficult, and I'm never one to raise concerns or bring issues to light regarding transactions, but there were too many elements to ignore. We requested again to have a manager or someone else contact us to justify the amount and to talk about the experiences we had, but never heard back. We even CC'd Trail's customer support and their online CC marketing, none of which replied to us. I will never purchase from Trail Appliances again and would tell everyone else looking for appliances to not choose them. Just a terrible experience all around.