Been in this 'hood for many many years in the same location…read more Staff is always happy and welcoming. That's nice. My shirts are always perfect , detailed nicely, and set on the hanger with care. Pricing is probably on the high side, but there are always ValPak coupons floating around.

They have these new self service kiosks. Though they are neat it completely strips the appeal of…read morethis cleaner and totally changes the vibe. The old school interaction of being able to go in, talk about your garments, hand them off is no more. The small business mom and pop feel has been stripped completely now with the Columbus Dry Cleaning & Laundry Services franchise updating to no contact and current tech. Drop off experience went ok after I figured it out. When I returned the return kiosk froze and I had to get someone in the back to help and manually process the payment. Then go back and wait for the automatic vending of my clothes. Just not a fan but better than not having a dry cleaning option. Pricing was $42.59 after tax for a Jacket and a Suit Jacket. Hoping future experiences will be more seamless and I am sure I'll adjust to change but will miss the personal Ross Cleaners feel.

I am a Santa Claus Portrayal Artist. One of our biggest fears is bringing our Santa Suit to a dry…read morecleaner. If it's not done correctly, the white fur will come out pink. I took 1 of my suites to this cleaners based on a recommendation as a test. upon arrival, I was assured that they will be able to clean my suit without the fur turning pink. About a week later, I returned to pick it up and it was absolutely perfect. In fact, it look like the day i bought it. Additionally, the price was very reasonable, it was half as much as I was quoted by another cleaners who didn't seem to exhibit the same confidence. I will now bring my other suit there as well. I intend to recommend this cleaners to all of my Santa friends in central Ohio. Thank you

LA cleaners is pretty great. They have a very reliable door service to pickup and drop-off you dry…read morecleaning items, makes it super convenient...additionally the price is good too. Dress shirts are roughly $2.50 or so, you cant beat that with a stick! I had them do some sensitive items (things that couldn't be ruined or lost) for our wedding, and they did amazing. They were able to provide expedited service, I cant remember if it was same day, or next day, but it was about 30% more for that...considering the level of comfort I had in them, well worth the extra $$$

I drive halfway across town to bring my dry cleaning here, because in 8 years they've never given…read moreme less than excellent service and experience.

Great & friendly customer service. Very prompt on their time and with good quality on the dry…read morecleaning service. Gracias. Thank you!

I brought in a very valuable quilt and requested it be laundered and that they please check for…read morespots. When I went to get it, I asked if it had been laundered and it had been dry cleaned. when I said I was unhappy with that because I did not want it dry cleaned, he said well we just do what's on the ticket. While this person was very polite, they didn't offer any apology or seem concerned either. but the guy who originally took my order could'nt have cared less. So never going back there!!

My interactions with the staff have been positive, and I appreciate their friendly spirit…read more Recently, they empathetically understood my situation and referred me to a laundromat instead of charging me for an expensive and unnecessary service. I also find the drive-through window very convenient.

I'm a little frustrated. I dropped off three pants and 2 shirts on Thursday. The attendant that…read morehelped me originally said "Tuesday by 5pm." I asked if there was anyway to pick it up before Tuesday due to a presentation on Monday, and she said "Let me look." After a few seconds she said "I can have it ready by Saturday after 5pm, but it'll cost you 20% more." I said, "That's fine. So Saturday after 5pm?" To which she replied "Yes, Saturday after 5pm, and you'll receive an email with the details." I thanked her and left. Much to my surprise and frustration when I showed up at 4pm today, Saturday, you all were closed. You're not even open till "after 5pm" on Saturdays. I am very frustrated with this whole situation, and doubt I'll use your services again. I will see you Monday at 0800.

I've been using New Albany Cleaners for over 10 years and have never been dissatisfied. I could not…read morerecommend a better Dry Cleaning Solution. Thanks Ryan and Brian :)

Friendly people and they get your dry cleaning done quickly and correctly. Everything is on the…read moreticket: ready time, price, phone #, etc. I didn't call ahead and picked up my suit by the posted time. Tapped the card reader and I'm and out. Looks like they do tailoring as well. This is my go to spot for dry cleaning and alteration moving forward.

Just picked up my same-day press. She did an amazing job! I think this is new ownership. She was…read moreawesome! Worth retrying if you've been there before.

Yesterday I gave this business a 1 star. The Manager called me and apologized and shared what…read morehappened and acknowledge they need to fix some things. When I went today he asked if I was Ms C I said yes and he helped me check out and just a great experience. Yes they won me back.

Business is under new ownership and they added a self serve kiosk which is ok but does not work for…read morealterations or any questions you may hav. Supposed to be staffed from 10-6 but I've been there twice and no one is there. And they don't answer the phone and voicemail isn't set up, pretty disappointing

After 40 years of going to another dry cleaners, my friend said she liked Star. Decided to try with…read more2 winter coats. Greeted. Very friendly and welcoming. Reasonable prices with cash discount. Definitely a great first impression

Amazing service! Owner is great and has great service. All employees are good and nice. love going…read morehere!