A year later I am now writing yet another review on this agency who seemed to have gotten worse if it was even possible. I would never, ever, ever, ever, EVER rent a place through this absolutely useless, incompetent letting agency. These guys make Foxtons look like geniuses. I don't even know where to begin. From not being able to handle even the slightest bit of admin work, to not being able to comprehend the "reply all" button on their email in order to respond to more than one tenant on an email. They also can't seem to write down correct phone numbers because I've heard the excuse of "we had the wrong phone number" about three times now when they were apparently "trying to get in touch with us." A simple task of changing a name on a lease turned into an eviction notice because they were too stupid or lazy (or both) to actually inform the new tenant as to what she needed to provide to them and by when, even though they told me to leave the keys for the new tenant at the property. When confronted about it they claimed it was the new tenant's job to get in touch with them to find out what she needed to do. But because she had moved in without being "approved" (again, even tough they told me to leave her the keys) they proceeded with EVICTION. Apparently they just sit around waiting for the phone to ring and let people who don't work in the industry, or know said procedures to call them and ask instead of doing what any other normal business would do with any client and provide them with the information up front. I'm going to wager a guess that they don't even know how to properly operate a phone. They could actually care less about the tenant's renting their properties. I have no idea why any ladlord would pay these clowns to manage their property. As a landlord myself, I'd be more inclined to put a monkey in charge of managing my property than anyone at this company. I work with a woman who used to use Granvilles to rent out her property and also said they were an absolute nightmare to deal with and canned them. Seriously, this place makes me red with anger. Please for your own sanity, do not bother with these idiots! read more