A really lovely shop with a delicious smell of fine to accompany and cigars. I felt transported to…read moreNicaragua. Super cute shop, many beautiful items and a good place to get gifts and souvenirs. I enjoyed stopping in and having such a happy experience here. It's in a beautiful historic building full of charm.

Great selection of cigars, very knowledgeable employees. The lounge is extremely comfy. One of my…read morego to places. Heartily recomended.

This shop has the customer service and quality of product that built America. The man behind the…read morecounter, walked me through the best options for my situation. Not only was he extremely honest, but he helped me purchase exactly what I needed. I will be returning as this is my new cigar destination.

Good choice of sticks. Affordable. I keep going back and they remember me. Selection is good and…read moreso is service

Haven't shopped here in a few years. Chris, the tobacconist on duty, took great care of me. All I…read moreneeded was Zippo fluid for my lighter. The front lobby was full of patrons enjoying their purchase. Try to shop here when I can.

Great cigars, great selection, normally really great staff. Today I went to pick up cigars and the…read morestore was busier than normal. Group hanging out in the front lounge smoking, several customers in the cigar area. There is a husband and wife couple looking at the cigars and the wife had smelled the tobacco leaves on two cigars that I could see. Showed her husband one and honestly was a really nice moment to see them both so excited about the cigars. Then an employee opens the door and says "Please never smell the cigar like that. I cannot sell cigars that have been smelled like that. Then proceeds to put it back in the case. He was rude, spoke down to the woman the entire time and the woman kindly diffused the situation by saying "Okay and thank you" she then told her husband she was going to leave and wait in the car. I then made my selection and walked into the lounge area to check out. The husband was in front of me and the employee was just sitting in the lounge with the other customers complaining about the woman (husband right there checking out with the other cashier... the other cashier has ALWAYS been kind, considerate, knowledgeable and hospitable and was this time as well. We all just tried to ignore the other employee's comments but it was honestly not possible. He complained about customers, how he had gotten other reviews from customers saying he was rude but that there was no way it was his fault. Just hurt to hear. Sure you can run a business and be rude and complain to customers about customers and we can choose to shop there or not. It's just sad that this is the only rude employee I have ever come across here so everyone else wins our business and this guy just creates a sour experience for everyone else. I hope he is able to be kind, humble, hospitable and kind in how he engages moving forward. Three stars because everyone else is amazing... without them this would have been a one star

Great vibes, sweet employees, really helped me with finding something I would genuinely enjoy and…read morenot just trying to get a quick easy buck. A lot of stuff to choose from too.

Fast, friendly and courteous service. All at fair & reasonable prices. Highly recommend.read more

I want to try RYO. I like to support local businesses and avoid online shopping when I can. I…read morelooked up some 1lb bags of pipe tobacco. Online they were between $10-$15 with free shipping. At Smokers Heaven the exact same item was $39.95. I'm good with a little markup. But, more than twice?! Nah... That's called price gouging. I won't go back for anything. Hard pass. Unless you want to get completely ripped off... avoid this place like the plague.

Terrible customer service. After making over $325 in purchases at this location in the last 30 days…read moreI tried to return an item. A disposable vape I purchased never worked. I bought it on a Thursday and opened on a Sunday. Attempted return and was declined because "I bought it Thursday". It was very easy to see it never worked from the beginning. The clerk, a guy wearing a tie-dye, seemed to enjoy saying no. No attempt to assist. No discussion, didn't test the device. Just said, nope and see ya. I'm giving them two stars only because the other person I've dealt with there was awesome. Losing a customer that may have generated about $3000 annually over a $45 vape. Already moved on to a better store. They've offered to exchange this item as it clearly wasn't used. That's customer service. Good luck competing with the 75+ other shops in the area. I, for one, will not be back and will encourage anyone I know to go elsewhere.

Always great and friendly! The service is knowledgeable friendly and courteous. If for some reason…read moresomething unavailable it will usually be located and you'll be notified .

Went for a bottle of Buffalo atraco and it was $20 higher than any of the other stores I had…read morevisited. I was in a rush and didn't have time to look for another BT bottle, so I purchased it from there.

This is a fantastic lounge with a wonderful owner and host. Selection and pricing of cigars was…read morereasonable and price of drinks was also good. Carol was a lovely host who made our party feel welcome in her lounge. So much so that we returned the next night with the greater part of our group. We happened to arrive to a very full lounge that had only standing room available. The group was anxious to have a good time and made the best of it, pulling up chairs on the patio outside. Carol was due to full in, ensuring our drinks were full, and that we were taken care of even though we were outside. Please visit this lounge and enjoy yourself.

Carol was wonderful and her Cigar knowledge is out of this world. If your looking for a great place…read morewith a good selection of Cigars, this is the place!

New Owners!!!!! No…read morelonger owned by the Original Zebras Head staff. Came in today to buy a specific product I was advised they no longer carry due to new regulations. I am unaware of any new laws and regulations since Sept 2025. Regardless, the gentleman was very nice but prices were extremely wishy washy. I asked to purchase one bottom shelf item and one top shelf item, and was told everything should be $69.99. Come to check out and one is $80.99 and another is $69.99. I would like to know 100% what the price of an item is before we are at checkout and I am paying for my product. Figure anyone who does shop here or has been recommended to would want to know, none of the same product is here anymore!

I love this place. Taylor and Gary made me feel at home…read more Great vibes, great music, great conversation. They helped guide me in finding the right choices for me. Thanks, guys!

Vape City is a great place to go for all your vape needs. They have a decent amount of selection…read moreand are reasonably priced for what some vapes are priced at. in the staff was very friendly and the store was very cleaned up and looked nice inside. I will be going there for all of my vaping needs. I had a recommend this place.

Oh man, I buy a hooke she still doesn't print receipt for me until I pay it and then she did it…read moreafter she call her manager the head ball for the hook. I wasn't working on this hookah. I thought exchange it or return something. She said we cannot do it. I said I'm still in the store before I get out. She said no that's OK. I'm gonna put you in office. She said I don't care now. This is her not good. Customer service don't ever buy anything from the store. That's not good wow bad customer service don't ever go there if you wanna buy not from the store.