When we transferred Mom to a higher level of care because we believed Olivia Village wasn't meeting…read moreher needs, the owner/operator entered Mom's room on the night before the transfer and told her she "would fight the family" and "just tell me you want to stay and I'll keep you here." Let that image of an 80-something with dementia being manipulated sink in for a moment. During Mom's stay at Olivia she went a week without breakfast because nobody woke her, and she had to clean herself at the sink because she received no help showering. After Mom left, Olivia received refills of her medicine and kept them until they were pressed, a violation of the law. Just the facts.

It was better than some nursing homes but not great. Beds are uncomfortable, nursing assistants…read moreunderstaffed, especially at night when one person might have 30 residents to care for. Food varies from inedible to pretty good; watery soup, raw chicken, overcooked vegetables refrigerator-cold hamburger buns, on the negative side. Positives: signature salad, bacon, bisques, baked goods. Roomy with decent decor, TVs often too loud. Rehab staff very good, helpful and encouraging. All staff need to wear name tags with LARGE PRINT NAME AND POSITION, facing out please. Residents are not showered with adequate frequency.

I honestly cannot say enough positives about Cumberland Crossings. The management and staff are all…read moreso helpful, caring and considerate of all family needs surrounding the caring for your elderly parent(s). Mine spent time in the personal care unit prior to transitioning to an independent cottage. The director, Dave Manton and his staff made all of the transitions seamless and easy. It is such an emotional process when parents give up their home to move into more long-term retirement care. The help we have received cannot be calculated in mere dollars, as it has been invaluable. We too compared other care facilities and none measured up to CC standards and quality of community. It is truly a gem of a place located in the lovely town of Carlisle, PA.

Foxdale has become a regular landmark in my life since 2014/2015 (I believe). I regularly drive in…read moreto visit my grandmother here and we are always welcomed with warm smiles and kind people. As far as I can tell and from what she has shared, she is well taken care of. They are attentive when needed and give space when they are not. They have also been very accommodating of our family gatherings, which we so appreciate. It was not until this past visit that I realized there was actually a pool here as well! I wish she had taken advantage of this when she was first admitted. The facility is always kept super clean and it is well maintained. The grounds are pristinely kept and there is plenty of "campus" to walk around and enjoy. They have a couple of options for choice in food, but there could be more variety for residents as well as family that come to visit. We often end up ordering in which is fine however if the dining services had more specialized food (different cuisines, zest, etc. ) we would be more apt to spend money in-house. They offer gatherings for residents which some seem to take part in and they are diligent about making residents aware with a monthly newsletter. It is a wonderful facility and the staff are lovely however there could be a greater effort to address social-emotional needs of residents such as loneliness, depression, end of life talk. Perhaps this could be incorporated if there was a stronger community-building effort amongst residents or even children and/or young people. The younger residents may have an easier time doing this on their own but for the older residents it would be helpful to incorporate more interaction perhaps with the outside world, or at the least a listening ear. Bringing that to the center at a deeper capacity could help improve and increase the good work that is done here. I trust they will continue to treat her well and assist her with her needs.

From the owner: Foxdale Village is a vibrant retirement community offering an engaged lifestyle for people 65 and…read moreolder. We offer residential living in cottages and apartments on a beautiful 21-acre campus with the added value of lifecare. Many activities in our Community Building on campus with diningroom, Cafe, and Bistro, auditorium, large library, art gallery and art studio, and more! Healthcare onsite includes Personal Care, Memory Care, Skilled Nursing, and Short-term Rehab.

Wonderful place. Wonderful staff (Debbie Pearce, Nurse Amy, Pastor Jerry, etc). My mother has been…read morevery well taken care of since her arrival in 2006. I highly recommend it.

Facility is nice staff is terrible. One particular nurse had been avoiding taking care of my loved…read moreone so she could watch her soap operas in their room and eat her lunch rather than letting them watch their own show. As well as sneaking them Benadryl despite saying they hadn't another nurse confirmed that other staff was giving my loved one Benadryl to calm them down because they thought my loved one was too much to handle. Would never recommend anybody going there.

There is a reason there are beds available at Harmony and none of them are good. The director…read moredoesn't really know his right hand from his left, the staff is poorly paid and that is evinced in their stunning disorganization, poor training, unpleasant, defensive demeanors. The better nurses and CNA's do not work here, as it turns out. The in-house doctor is quite good however, a bright spot. Harmony would very much like your money but I would warm you not to give it to them. If you want quality care for your loved ones you won't get it here. The entity that owns Harmony needs to rip the wires out, starting at the top, work its way down and start over.

Great assisted living facility. Clean and smells great! Staff is friendly and helpful. Management…read moreis always willing to help you with your needs. Would recommend to anyone who is looking into Assisted living facilities for a loved one.

The staff is very friendly have done an amazing job with keeping residents safe durning covid.read more