Great service, got me in right away and got my brakes done quickly for an affordable price. Was able to beat every single service shop in Jackson on pricing. John took care of me and I really appreciate it. read more

They didn't put the rite amount of air In my tires I was 2 quarters low on my oil change just bad business I want go back at all

Grease Monkey provided excellent customer service with my oil change today. The wait was a bit long, but I realize that they are providing each customer exceptional services. They greet each customer, verify what service you are interested in, and give details on everything. They check all fluids, headlights, windshield wipers, etc. I will definitely take my vehicle to this location again. read more

Grease Monkey - Address and phone number - Oil Change Stations Near Me - Jackson, Tennessee

I pulled in line for an oil change about 5 or six cars in front of me I was in no hurry I'm retired no rush, then an employee came out asked the guy in front of me to move to the other lane he had a smaller Mazda sports car no biggie so to keep the cars even I moved over also got a thumbs up. Employee told us the Mazda car wouldn't fit that pit. I get out look PITS ARE THE SAME! The real reason there was this lady in a Camero that the guys was all giddy with to help get her out in a hurry. I sat patiently to wait my turn another vehicle pulled up they ran him in ahead of me! Don't Fricking LIE NEVER AGAIN will I go there I will do it my self where I don't get lied to about you need this or that saw one employee tell a female customer you need new air filter I could tell it was white as snow from where I was sitting. read more

For the love of God, please do not take your car to Grease Monkey. I should have left this review a long time ago. I went in for an oil change. Easy, right? They sent me on my way after working on my car. Not 5 minutes later, my car locks up in the middle of an intersection. Won't work at all. We get it towed back to grease monkey. Turns out, they drained the old oil and never put new oil in. Destroyed my perfectly good engine. They claimed that I could have already had a bad engine and this could possibly be my fault. LOL. They pay for a new engine for my car. (They bought a cheap refurbished one). It didn't work with my car. We go through this a few times, trying out "new" engines on my car. They eventually stopped paying for my rental cars and so at this point we just move on and had to buy a whole new (used) car. We tried to be kind and understanding and we should have sued. I wish we had. They never even refunded me for my "oil change". Grease monkey in Jackson TN is hands down the worst business. read more

We pulled up in a truck at 8:30 am on a Friday morning and a truck and a Jeep Liberty we being serviced in two of three bays. We pulled over to the open bay and waited about an hour for the attendant to ask us to pull in. A lady in a small white car pulled in behind the truck in the second lane. The attendant came to tell us that the empty bay was not set up for oil changes and told us to switch places with the lady who just pulled up in the white car. We complied thinking she was there for a different type of service. While waiting for out turn, we observed one of the other attendants changing the oil in the white care in the bay we were told to leave. Don't make the mistake of thinking the public is stupid and does not know when you lie. Most people have changed their oil and know what is going on when they see it. After reading other reviews, I see that this is the usual treatment your customers receive. Not me, I left and won't be back. read more

Grease Monkey - Oil Change Stations Near Me - Jackson, Tennessee

Fast, fast service. Got an oil change, oil system treatment, and tires rotated. I was in and out in a little over 20 minutes. read more

Grease Monkey - Front desk - Oil Change Stations Near Me - Jackson, Tennessee

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Been waiting to get a brake job done for 2hrs because of the head manager. Not impressed.

Great drive through service! Amazing customer service from start to finish! #Fast, Friendly and Affordable. I will definitely be a repeat customer. Thanks Team! read more

be prepared for all the crap i had to go through over me trying to get a simple oil change. march 13th i went to grease monkey to get a SIMPLE oil change, i sat in the car as they did the "work" paid $74 and left. after leaving a few miles my car stopped, i didn't get any indication it just stopped. Thank God i wasn't on the highway or busy roads i could have been seriously injured!! i was confused because i just got an oil change and called my parents to jump start my battery because i didn't know what it could be. it would not start and we noticed oil spilled on the road i had to pay for a tow truck to get my car back to my house. after we called our family mechanic come to find out they forgot to put OIL back in my car and plug it up!! i called them back immediately and guess what? they already knew about it but said they didn't have a way to contact me. yet they made no attempt to get in contact with me despite having my full name. they claimed they fired the guy who did it and since it was friday i would have to wait u til Monday for the manger, mind you i work in memphis this was an inconvenience on them and now i'm getting punished for it. I decided to get a rental becaus i needed transportation to work. monday comes in calling up there not once does JOHN PUGH try to contact me everything was so unprofessional!! i had to constantly reach out the them!! and they had attitudes like this was on me. my car was paid off i just graduated college and was moving closer to memphis but now this has set me back a lot all because of a simple oil change. they were rude and didn't resolve the issue until the 22!! that's how long it took. i'm trying to spread the word because times are hard and i don't want anyone else to experience this. read more

On a road trip and this is not my usual oil change stop. I decided to come because I had been recommended this place. There was one car in front of me, which was already being worked on. It took them over an hour to finish that car. While they were working on that car, another person pulled up beside me. After about 5 minutes of the other person being there, they finished the original car. Then, they pulled the other person in instead of me -- seriously!? Waited another 45 minutes for them to finish with that car. When they finally got to me, they had 1 worker, and he was doing both my car & the person next to me (who also came much later than I did). He prioritized their car over mine (again) & left me waiting. A second worker came out, and instead of coming over to me, he began talking to the driver of the other car for about 10 minutes about nothing relevant. He finally came over & I told them I wanted a oil change quickly because I had been waiting for over 2 hours. I continued to wait on the oil change and after 45 minutes of being in the bay, it was finally done. My trip here was over 3 hours long for an oil change & originally 1 car in front of me. Beyond frustrated with the speed of service. The man working on my car also said the F word when speaking to me multiple times, which is completely unacceptable in any business. An oil change is hard to mess up, so of course they did it right. I just cannot believe it took 3 hours to do. Will never come here again! read more