I have known about them for years, last year I picked up a Larger than average vehicle, so I knew they were the go to place in town to trust with my baby. Honesty & Integrity are 2 words I would use on how this business was built. read more

Old Hickory Car Care Center - OHCC takes awesome care of Goliath. Only place I trust to service her. - Auto Repair Near Me - Jackson, Tennessee

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I am so so so thankful to Old Hickory Car Care Center. I took my car to another store in town when it started making a high pitched squealing sound, thinking it was my brake pads, and they told me that it was actually my ball joints and control arms on both my front tires. They said it was an urgent fix that needed to be done, and quoted me $1318. CRAZY. I decided to get a second opinion from Old Hickory after it was recommended to me by someone who lives locally. I dropped it off around 9:45 am, and by 10:30 am they had called me to tell me that they had found a slight crack in the ball joint boots, but that there was no slack in them or the control arms. The man told me that if it was his car, he wouldn't have anything done to it and that I could come get my car. NOT ONLY did they save me $1300, but in addition, they charged me $0 FOR THE INSPECTION!! The other car place was SERIOUSLY trying to take advantage of me as a college girl who came in by herself. I am so thankful to the workers at Old Hickory and will definitely be back if I ever have any car troubles at all! read more

requested service on my vehicle fir ac. service was aweful. i was called an oreo after my name was given. she later apologized assuming i said something else... was told i had alot of issues, on a car that i have driven daily for 5 yrs. a bunch talk trying to get me to spend more money. 1500.00 plus.. i went to another shop days later .spent 125.00 and my air is blowing cold as it should a week later. read more

Our van broke down just 3 days before we had to leave town. These folks got us in and diagnosed on the first day we brought it in. They had to order a part which arrived the very next DAY! They had us all fixed and ready to hit the rode on time! We are so thankful for their courteous and prompt service. Their prices are also very reasonable. Very nice, honest people--we definitely recommend them! read more

My truck was in their shop five months waiting on an engine from Ford. Everyone I talked to at the shop during this time was friendly and polite. I was finally able to pick the truck up last Saturday. They're not open on Saturday, but since I was coming from Texas they picked me up at a local restaurant and took me to the shop so I could get the truck. Good experience overall, just long. read more

Great service! Nice mechanics that work hard and tell you exactly what is needed to be done on your vehicle.

We've used Old Hickory Car Care for decades and you won't find better car service in Jackson or nicer folks to deal with. Always polite and professional - I've recommended many of my physician colleagues over the years getting their car service here and only heard positives. Superb!!!! read more

OHCC is our go-to car repair/tire shop. They have taken care of my family for decades. They're honest, and tell me what I need and when. I trust them completely. I've been in their shop numerous times when out of towers were broken down and there, and they were treated with the same honesty and professionalism as the regulars. They've become like family to me. Highly recommend read more

Worst experience of car ownership I have ever had. First, brought my truck for a new air conditioner compressor and a month later it broke down on the interstate. OHCC proceeded to flush my transmission of my diesel truck which ruined the transmission and $4500 later after replacing my transmission and the problem still there (truck was losing power and speed on the interstate) I found out it was a fuel pump problem. Now, 8 months later the air conditioning condenser goes out bc OHCC installed it incorrectly and it burned up my starter. If you want to get a migraine and spend thousands of extra dollars then go to old hickory car care! read more

I asked to get a oil change and tire rotation they didnt change the sticker in the car and they didn't do the rotation and this is not the first time this has happen the lady is rude and has attitude I get free oil changes tru the car lot where I got the car I will be taking my business somewhere else every time I come to old hickory car care I get very upset just do your job and not try and blame it on the customer's. read more

Absolutely the best in town. Trust these folks. They will take care of you. Old Hickory Car Care has been my go to for tires, oil changes, and auto repair for almost 20 years, and they faithfully take care of me every time I visit. read more

What I have to say about this place is complicated. The people there are friendly and seem helpful. After two visits there with two different vehicles however, it has become clear to me that this business just is not willing to work on beaters. We went in with a van in which the coolant pressure plug had popped out and hoses were soft; it needs a new radiator, and the engine had some rust and stop leak in the engine block. Rather than consider my request to patch it up with new hoses so I can drive it a few more days or weeks to get a new vehicle, the spokesperson Joshua made it clear they were effectively refusing to do any repairs to the van, since it's not worth it to fix it. He even cited concern the plug may pop out again and leak in their garage. The other vehicle: Asking for a simple wheel alignment and oil change, Old Hickory Car Care found significant rust under the car. They told me they decided they didn't feel comfortable lifting the vehicle to do repairs, so they were effectively refusing to do any repairs on the car. I was told I needed to try to trade with the dealer to get another car. (Same spokesperson: Joshua.). They did send me photos of the rusted areas, and yes it's a 16 year-old well used car that came from up north. We knew that going into it. This was the 2nd time we have brought them a vehicle they refused repairs. We took the car to another shop and the mechanics explained the difference between structural rust and surface rust, and that the car will likely do fine for a good while. It could cause more expenses down the road, but we never bought this car with the intention of long term use. They put it on their lift with no problems whatsoever, and did the repairs I requested. The main point here is that they explained the issues with the car, any risks, and let ME make the decision rather than outright refusal to do business. That is the way things are supposed to work. They were happy to have my business. I have driven older cars with rust and age, called 'beaters', my whole life. Many people do. I have never seen a used-car repair place that wouldn't help keep a well-used car going, until now. Because of this, I won't be going back. I am giving them 2 stars rather than 1 because I do believe the folks at Old Hickory Car Care mean well. I SUSPECT something has happened in their past that has made them paranoid about working on beater cars--maybe a lawsuit or something. But a place that exists to work on used cars should work on used cars. Even if it's just to keep it going a while longer. Looking over past reviews, I see I am not the only person who has run into this issue with this business. read more

I have lived here 20 years and my cars have always gone to old hickory. Honest humble caring people. They will even give you a list telling you what is a must fix and what could wait a little. They are super nice. Will help you and don't rip you off. Nice to know good home family business still exist. read more

On this past 4th of July weekend our Jeep broke down near Exit 143 on Hwy I-40 South of Nashville and was towed (Thanks to AAA) 65 miles South to the Old Hickory Car Care (AAA Approved) in Jackson, TN. Upon arrival, Mr. Ragan (Proprietor) immediately asked his top technician to diagnose the matter. Within 30 minutes the technician determined the problem which resulted in us leaving our vehicle there over the weekend because of the upcoming holiday. We gladly accepted that proposal and agreed to their suggested fix. We also agreed on a price and our Jeep was ready within the next work day after the holiday. Wow! "Great Service" on a "hand shake"....We're not use to this type of customer care in our local area. Their customer service convinced us that "Old Hickory Car Care" certainly lives up to their name "Car Care." Thank You Mr. Ragan and a big THANKS to your staff, from the front desk to the technicians in the back room. They are all very professional and caring. read more

The best mechanics you can hope for. I am in the army and was driving through jackson when my heater core burst. I called them and unfortunately they couldnt fix it that day due to it being a 7 hour job but they did a bypass and filled me up with antifreeze so I could get where I was going. Fast, friendly, and they disnt charge me a dime. If they were in my home town I would use them for everything. The world needs more people like these folks. God bless read more

Thank you Old Hickory! We had a great experience stopping on our way through town. They were not able to address the problem but the friendliness and professionalism was not lost on us. Josh was great. I'd hire that guy in a minute. read more

Old Hickory came highly recommended to me six years ago and they haven't disappointed our family yet. They have always beaten the price others have quoted and are very fair. Problems have been resolved successfully and comprehensively at at good price. What more could you ask for in an auto mechanic? read more

I am from California but have a daughter in school in Jackson....reaching out to the people at Old Hickory for help was like reaching out to a friend who cared. They took car of my daughters car and we're very trustworthy in their pricing! read more

I have been using this shop for my family's vehicles for more than 15 years. The service is excellent, and the charges seem to be fair. Highly recommended!!! read more

Thank you Old Hickory! I found myself in a ditch after the snow and ice visited West Tennessee. I went there to make certain everything was ok and no damage had been done to my truck. The staff was very friendly, timely, and professional. They gave me a detailed explanation of everything they checked. They didn't try to sell me anything I didn't need and were honest on all costs associated with the repairs needed. I would recommend them to anybody. read more

Couldn't ask for a more reliable auto shop all the way from the mechanics to the office team. The staff will do anything it takes to make your visit as pleasant as possible and are always willing to help in any way. Also, they are the fastest car care center I have ever been to and are extremely professional. read more

Two and a half hours into a cross-country road trip our car started having mechanical problems near Jackson, TN. We asked around town and were told that Old Hickory Car Care was the most reputable garage in town. They were already open and ready for business by the time we arrived at 7:30 the next morning. We were greeted warmly and professionally. They took the car in right away, diagnosed the problem, talked to us about our options (discouraging us from a more expensive repair on a high mileage vehicle) and had the car fixed and back to us within 90 minutes. They had the part we needed in stock! Price was the exact same that we paid for a similar repair elsewhere. This business gets bonus points from me for hospitality, clean waiting room and restrooms, pleasant outside benches, and free ice cold soft drinks. I honestly can't imagine how our service could have been any better! Thanks to all at Old Hickory Car Care for getting us back "on the road again." read more