I won't thank robert mulcahy who took over my claim he was very professional jumped right in on it took care of the problem and now I have been paid for my damaged goods I'm very happy and I want to thank y'all again read more

Absolutely terrible insurance company and organizatioN. I had $24K worth of vandalism damages claimed and they only paid me $3K. Completely fraudulent operation and will bankrupt when you really need it the most. I WOULD NEVER RECOMMEND!!! read more

Beware of storing your lifes treasures at Cubesmart, Oceansde CA. Great American Insurance Group with Conner Spears as your adjuster will only lead to heartbreak when he will only pay you but a small portion of your $3000, policy allowance. There is a conspiracy with the management at 201 Via El Centro Oceanside and their insurance company Great American. While the elevator lift is out of order and you are unable to move out of your unit you are still required to pay your account. Please understand you are required to pay Cubesmart yet Cubesmart will not pay the tenant when necessary. E215 - Oceanside CA Mgrs: Adriana, Dominic, Brandon GMV read more

i only gave 1 star because i had to. all renters beware, even with their insurance through great american insurance group, (do not store your items at cubesmart storage in north chicago, illinois!!!) their mice infestation will not be covered when they ruin your possessions your claim will be denied by great american insurance group this (non) insurance company is terrible! for 29 months i paid for insurance - all for my claim to be denied....they do not cover loss from insects, vermin, or rodents. save yourself some time you'd be better off storing your prized possession in a dumpster than trusting this (non) insurance company! read more

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I wish I could say something nice about insurance companies but Great American is the worst of them all. They lack communication skills, no response from any of them. Currently dealing with them in July 2025 but they don't seem to return any of my calls or emails. Joseph Mueller And Karlie Griffith should learn to treat customer better or at least communicate what's going on. Why do mortgage companies force us to have insurance for so when we need them, they bale. But they sure love to take our hard working money. Just stay away from this company it's all I can say. You can do better. read more

Adjuster called being a smart a** to both employees and closed the claim without paying for our damages. When requesting for higher management and phone numbers to supervisor the gentleman told me no which is on recording. U professional and if you go with this company just have a good attorney. No call yet from head person name James. read more

Horrible and rude customer service......lazy and slow....online accounts have poor navigation and non- intuitive

Great American refused to honor a mortality claim for an insured horse that became deathly ill. He had been misdiagnosed by a veterinarian after months of treatment and was actively starving to death when I had him euthanized. The necropsy showed that he had a condition in his stomach that was killing him. Great American wanted him to actually starve to death. This insurance company is evil. read more

Description of Complaint: I had my items in storage at 0565 Cubesmart in Norcross Georgia,after three years I was able to move my items from this storage facility paid extra for the heated unit advertise for my items to be safe I also had to paid the insurance from great American insurance group. When I saw that my clothing and furniture had mold and mildew on the items I also took pictures i contacted Eric who I have known over two years he was not at the store at 1 pm so I had to call corporate within 3 hours he returned my call he apologized for the issue as show him the pictures also he said it's nothing he could do I had to contact the insurance cover I did her name Sophia Paul we went back and I explain the unit she kept saying was water flooded I said no eventually April 11 th I received a denial when I saw the reviews I realized they were never planning to correct this error so I've lost over $3000 of my tv s bedroom set and my clothes and shoes over a lie with the heated unit that was not accurate read more

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They don't value their customers and try to scam them. I was a customer for over 10 years and canceled my insurance with plenty of notice. I was told as long as I cancel before the quarter I would have no further payments. Of course, they randomly changed their mind and tried to bill me for another 50 with no reason. Just felt shady after being a customer for so long. Their payment system is also really old and dated. Better insurance out there. read more

WOW! This is amazing as I read the reviews! This place HAS TO BE investigated. And, with my ultra persistence I assure you, they will be. If you're using them because you feel like you're getting a "good deal" Don't. They will not pay claims on either side with greatly increases the chance that you'll be sued personally. My claim # is A00412979 - I mention this to assist the GAIC phony who may respond to my post to make it look good. My vintage collector vehicle was totalled *intentionally* by a transport company owner/scum that was going out of business. Name is SOLOFON Inc. DOT # 3430614 - I mention this in case he starts a new business with a new name. There was NO arguement of who was at fault yet GAIC jerked me around for 10 months. But, this is BY FAR the end. I am going to sue the F out of GAIC (just like I promised) and probably their attorney Brad Singer in Florida as well. I could go ON AND ON about how they play games but this review is long enough and trying keep you reading. Something I will add is that I've been in the auto body, auto repair and car restoration business for over 25+ years. With that, I've dealt with insurance companies forever for damages etc. I assure you that this place is an utter pathetic slimy JOKE. DO NOT GIVE THEM A PENNY. And for GAIC, you need a new name- Lastly, this review is the TIP OF THE ICEBURG. I PROMISE ! Scumbags! read more

Great American Insurance Group - Last time it was in one piece - Insurance Near Me - Cincinnati, Ohio

If you have a boat insured through these crooks, find someone else asap! Had busted stringers and a crack in my hull after hitting something submerged offshore. They claim that it was normal wear and tear and not covered. read more

I purchased my life ins with Great American Co at 20 years ago. However, when I had questions but no one really answered me any. Most of the time, no one cares your calls and waiting only. Only one time a lady answered my call with Very rude behavior, and she didn't answer me any questions, she yelled me to ask my sales agent for questions. I purchased the policy for 20 years, no agents who can remember any customer's policy for 20 years. And I even can't find the sales agent anymore. I tried calling Great American Life Ins again before sending my annually payment today, the answer matien says to wait 5 mins , But I waited 25 mins, end up with no one answer me still. Bad customer service :( read more

I'd give these guys a negative star, if I could. They won't hesitate to lie about their legal obligations, are aggressive, slow, and overall all about preventing claimants from being properly compensated. If you want to avoid being sued or having a PR headache. I'd look elsewhere. read more

Like everyone says, it takes forever to get your money out. They make mistakes that hurt financially. I am waiting to see how much the mistake they made at tax time costs me. And then I will see them in small claims court. read more

I lived in a condo in Texas that was covered by Great American during the freeze in Feb of 21. I had quite a bit of damage and great American covered less that half of what it cost to repair. They wouldn't talk to any resident directly and when they sent adjusters out the were very rude and defensive when the came into my condo. They refused to look at some damage I had upstairs and told me that they weren't covering that. My private insurance said that they would cover it if they got a denial letter from Great American. For some reason they refused to give them a denial letter without any explanation. Not only did I get no reimbursement for that repair, it took over a year and a half to get reimbursement for the broken pipe that they did cover. Worst insurance company in America. I wish I could give zero stars. read more

SCAM ALERT, they are the worst insurance I have ever had. Hearless employees looking to not pay, I have been six months with my claim and when the offer finally came it was 2% of the value of the damage, it was a bad joke and and insult, they are scammers, look anywhere else read more

My mother passed away in December of 2021 and it is now April 2022 and we are still awaiting payout of her annuity with Great American. They have sent things back multiple times for yet another correction or form that they need to have completed and every time it takes 10 days for them to "process". I called yesterday because it had been 10 days and I haven't heard anything and they were going to send an "urgent" message to the processor but that can take up to 2 business days!! I can only conclude that there is a deliberate attempt to delay the payment. read more

as long as i will never use this insurance company again heart they are this company does business with an association called 4dda i paid a membership with them i thought these people would fight for their clients but they didn't they were just all talk on may 16 2022 while workingi had an accident i fell out of my work vehicle damaging the left side of my body i tore my rotator cuff i reported my injuries to my job and to great American i took time off because i was in a lot of pain but never got paid i did therapy for my leg but the therapist wouldn't let me do therapy because she said something was going on in my arm and she sent me to an orthopedic that's when they saw a tear in my shoulder the doctor thought that if i got a cordazone shot and some therapy i could strengthen the muscles but i needed time off greater American was not going to pay me if i did (the doctor told me to take time off or it would get worse) but I couldn't cause bill were still due so i kept working making my problem worse the insurance company needed more records i did my best in all my pain to get them the records that they needed months had gone by My condition got worse so i schule my appointment for surgery January 2023 hoping that by that time the insurance company would tell me that they have all the information that they needed not only was this painful it made me depressed all these months going on a year and still they needed more information when i thought I gave them everything that they needed after my surgery the doctor told me where he thought he was repairing a slight tear i made it worse by working and tore the whole shoulder and 80% of my biceps that may me even more depressed not only that the insurance company (greater American still said they needed more information) the surgeon said this is a tear from a fall it has nothing to with any preexisting that there was a little authriatis a certain person from great American said preexisting / authriatis And aging is the cause a certain person at great American asked me about my doctor bills she said that they didn't receive any when i told her my Medicaid was paying now she wants to make an offer and said I don't qualify for benefits the offer was 4200 dollars from January to June of this year ,y mortgage is 1200 what about food and other bills So they want me to sign a release form that way this company gets away with paying my doctor bills also the certain person said that my primary care doctor didn't meyion anything about my falling when went to see him i called him also he said that he did put it in his notes and that he could write great American and let them by that time i had already signed the release form im 2 months behind on my mortgage paid with some of the money they paid me if i had known that add4 or 4dda was not going to fight for me i would had my attorney or another attorney fight for me i believe i would have won but going on a year and expressing my concerns to great American i relized its all about them and i was just getting tired i may not know much about all the dirt they do to keep from being fair but i do know one thing for sure right is right and wrong is wrong im not aloud to do light office work but my job don't have it i am an outside person who loves to make delivery when i told that smart a.. at 4dda a about what the insurance company offered me he said well kim you don't have to stay home you can go an do some medical deliveries again i can only lift but so much i already wore out my right arm by working because my left arm was in so much pain I canceled my insurance with this company they got away with paying my doctors bills i can understand the dint want to be Fair with me but to get away with everything that's not right my attorney ask me if I didn't he wasn't being fair that he would refer me to another attorney i just told him never mind its to much besides i have to paid my bills and eat i will get rating on this company to every site i find they take your money and leave you to suffer great American you are the worse insurance company i ever known i might as well save my own money for my own insurance benefits instead of giving it to them and one more thing i asked a certain person from great American that if i keep this insurance and something happens to me again will i go thru this preexisting again she said yes you probably would thanks 4dda i thought your association would have fought for me i waisted my time when i could have let my attorney handle it instead of me I wouldn't refer and one to this association or great American its a long story but im not finish posting they got a way with a lot read more

Wish there was a lesser rating because they deserve it. THEY WON'T TELL YOU THAT ONCE THEY HAVE YOUR MONEY YOU CANNOT GET ANY OF IT BACK. PERIOD. THERE IS NO WAY YOU CAN GET YOUR MONEY UNLESS YOU QUIT YOUR EMPLOYER OR YOU GIVE THEM PROOF NOTARIZED FROM YOUR DOCTOR AND PHARMACIST THAT YOU ARE DYING AND STILL THEY WILL KEEP YOU MONEY. IF YOU GIVE THEM MONEY KISS IT GOODBYE FOREVER. Horrible to deal with and impossible to get your money back out once they have got it in their hands. Forms, more forms, not the correct forms, they run you in circles until you give up and let them keep your money. Private agents are crooks, secretary only gives enough information to confuse you and make it so that you can't complete forms without copies of prescriptions, letters from the pharmacist, letters notarized from doctors - who has the time to jump through their hoops??? I can't wait until I'm 69 1/2 to see if they will really give me my money then. If not, I'm going to an attorney. This place is the "gutter" of all places. Fidelity is the best. I wish I knew that before they suckered me in with their lies at Great American Annuities. Lies, and avoidance to answering questions, won't answer phone, won't return phone calls, passes you on to TSA or another company, on the phone all day only to get nowhere. For now, you win GA, but soon I'll be 591/2 and we'll see how difficult you make it for me then... If I keep having problems you will see yourself in court! CLASS ACTION LAWSUIT FOR MAKING IT SO DIFFICULT TO TAKE OUT MONIES FOR EMERGENCIES OR TO CLOSE OUT ACCOUNT?? ANYBODY WANT TO JOIN ME?? read more

Don't invest or buy insurance from this bunch!!! My parents bought insurance from them in the 1960's and after they had been dead over 5 years was contacted that they had a claim to pay the estate. After jumping through many hoops and spending countless hours on the phone and faxing them, they still have not paid. This has been going on for well over a year now, closer to two years. It is always some excuse such as the Letters Testamentary not having been certified in 90 days. Hell, they have been dead for years and once the Letters are certified by the court, that's the end of it as the estate(s) are settled. Other annuity/insurance companies paid easily years ago with the paperwork that the court issued when the estate was settled. These people are rotten to the core so spend your money more wisely with a real insurance company. Your heirs will be sorry and broke because they will never ever get the money!!!!! If the claim was for more money I would have my attorney sue the crap out of them!!!! read more

More like awful American insurance. Won't be doing any business with them thank you very much. Not surprised with the 1 star review. I see lawsuits in their future. Please contact me if you have had to wait for over a month for an insurance claim. It's been 3 months for me now. read more

Beware truck drivers and consumers that use CARGO INSURANCE! Great American Insurance Group is the worst commercial insurance your money can buy. Take your business and hard worked money somewhere else. My truck was damaged during transport and I filed a cargo claim with them almost 2 month ago. Untill this day they are doing investigation and wining about paperwork when I already provided a copy of the title for the truck in my name. They asked for a mountain of documents, but failed to present a plan to either repair or replace my truck. It's been 2 very long and frustrating month that my 2017 F250 was damaged. I call and email the people working on this claim (and their supervisors) every day. They don't pickup the phone and don't call back. Sometimes I get an email from them but all they say is that they are still investigating. I have no clue what's going on. Terrible handling of claims and customer service. read more

Besides the fact that their online system is short of ancient, dealing with this company has been a nightmare from the start. Now upon me officially cancelling my policy they sent me a letter of cancellation due to 'non-payment'. Stay away at all costs. I will never do business with them again. read more

I have a retirement annuity account with Great American Insurance Group set up through my employer several years ago. GAIG has recently downgraded the quality and ease of their customer service. GAIG seems to have gone back to 20th century technology and service. It used to be possible to see daily account values, values of individual investment products, etc. online. It was also possible to change account allocations, purchase allocations, etc. online. That has recently changed. Now when I try to access account details I am given this message "For more details such as account value, transaction history, subaccount allocations, and subaccount performance data please refer to your quarterly account statement. For the most up-to-date values or to request allocation changes, you may call us at 1-800-789-6771. You may also download, complete, and return an Allocation Change Form. Refer to the Servicing Forms menu." Apparently GAIG concluded the internet was just a passing fad and its customers should go back to using tried and true methods like making a phone call or mailing forms to them through the USPS. I understand why my employer is no longer using GAIG as a vendor for retirement accounts. read more

They told me that in order to roll my retirement account to an IRA that I would have to send my SS card to their office because they all of a sudden don't have agents in Texas anymore. WTF? Who in their right mind sends their SS card through the mail? Have they ever heard of identity theft? From reading the other reviews it is obvious that they are going to make it as hard as possible to roll my account over. I have withdrawn funds from my account in the past when I needed emergency medical care and had no other way to pay for it. Of course I paid a penalty for it which is a profit for them. At that point in time they did NOT need to see a physical copy of my SS card. It was easy enough to withdraw some cash. All of a sudden they have to have my card. I am at the point in my life where I feel just having this measly annuity is NOT enough and I need to up the ante and roll over my account into something that is going to have bigger returns. This is going to be a huge battle and a risk of identity theft. read more

This is the worst company. Had this insurance on my storage unit. My son went to move my things for me and mice had ate into my mattress and box springs. It went straight to the dump. The insurance company said they didn't cover rodents. They mail me a copy of the policy after the fact. TERRIBLE company. read more

David contacted me for follow up. Now to wait for another inspection for claim approval.

Not helpful at all. i would never us this company to help protect anything. I hope anyone that sees this review dont settle for this company for protection read more

I do not even have Great American Insurance Group and if I could rate them lower than this I would. My vehicle was slightly damaged by the opposing party who had Great American Insurance. Mind you, the incident occurred in late January. After multiple phone calls with the party, and numerous phone calls with my own insurance I was finally contacted shortly in late May. Yes, May. The insurance said they would cover the costs to fix my vehicle and I was just relieved that I wouldn't have to wait another 4 months to be contacted. However, they never mentioned about covering for a rental. Here's where I messed up, I didn't inquire about a rental because I was naive and thought that since they didn't mention it it wouldn't be covered (I'm an idiot). I drop my vehicle off at the auto shop and the owner of the auto shop tells me I should be covered for a rental since the damage was not my fault. Give a call to Great American Insurance company, explain the situation and BOOM got a rental under my name. And at this point I'm happy, yeah it took 4 months to be resolved but hey, it's resolved! All I can ask for, plus I got a rental under my name that I wasn't expecting. Except it wasn't under my name, when I called Enterprise it was under the name of a Hispanic lady who hasn't been involved in an accident for multiple years whose name I will not disclose for privacy issues. I mean I'm a male who lives in a city with a huge Hispanic population so I guess I could see how you could confuse me for a Hispanic female... LOL Stay away read more

My opinion: This company should be avoided at all costs. As most of the other Reviews consistently note, this company is the ultimate Roach Hotel- You can check in....but you can't check out. Trying to withdraw an account will be your worst nightmare. You may at first believe Great American service is the ultimate in incompetence, but you are wrong. No one can be this incompetent. My correspondence with Great American demonstrates a pattern of apologies, excuses and acknowledged mistakes on their part. All of the mistakes, etc. have the same intended effect- to frustrate,delay or prevent the removal of your funds. I've initiated a complaint with my State's Insurance Department and intend to bring a lawsuit against them under my state's Consumer Protection Law. Others should consider doing the same. Anyone who recommends investing or dealing with this company should also be avoided like the Plague. read more

I haven't yet had the misfortune of filing a claim with Great American and then not having it honored. I'll cancel the policy before that happens. I'll do that because they mail me invoices a day or two before they're due, then a few days later I get cancellation notices for failure to pay. This has been going on for several years despite my repeated complaints. It ain't worth the agita. Based on the reviews here, I can imagine what processing a claim will be like. I'm outta here. read more

Just like so many others on this page, I CANNOT recommend this company in any way. Our father died in May 2018. It is now February 2019 and we cannot get his money. They told us they will send the same letter stating why they are not sending us OUR money every month for a year and then OUR money will be sent to Unclaimed Funds. We closed out our father's estate with several other insurance agencies and sold his house with the paperwork we have sent to this company. They insist we must probate the will which would cost nearly $3000 for a $1000 claim. We are NOT going to do that for the last place we are dealing with. Plus, our lawyer says by law they cannot demand this. STAY away from Great American!!!!! read more

If I could post a negative amount of stars, I would. I've been trying to close out my father's accounts since May (it's now almost Thanksgiving), but every time I call for a status update, they give me a new excuse/reason why they haven't closed the account ("it's under review", you need to resend paperwork, etc.). If you have accounts with them, give yourself plenty of time to close them out. Absolutely brutal. read more

I would not even give 1 star. I have a trucking insurance with Great American Insurance group . I had an accident and they towed my truck to truck shop , they didn't ask me where I want to fix my truck . By law they have to ask me where I wanna fix it . Since my truck is volvo , I told them I want fix authorized volvo dealer because volvo gives warranty both parts and service . My estimater ( his name is Scott V.) Is forcing me to fix my truck in truck shop which they towed . Even I ready to pay to towing to take my truck to volvo dealer they don't want me to take my truck any other than that particular truck shop which they towed it. Hopely they'll contact me to solve my problem read more

My father passed away in June 2020. It is now March 2021 and we are still waiting for this company to pay the death benefit on his annuity. He had policies with several other companies and their processes went smoothly. Great American has been a source of great frustration during this difficult time. Delay after delay...... Each time taking at least 3 weeks to tell us there is now something else we need to do (through snail mail). Their "Legal Department" keeps having issues, but we are never allowed to talk directly to them for guidance. Do not use this company for your financial needs or you or your heirs will be sorry. read more

Thank you "JENNI" for your help with care and personal assistance in getting our tax info for 2020. A woman's work starts early and ends late, thank you for sharing N the humor you made my day. Keep up the five star service. read more

Don't use this company for rental storage insurance. The most common type of damage in storage units is the result of rodent (mice, chipmunk, etc.) or some kind of insect infestation. Their insurance policy doesn't cover any of these. CubeSmart Storage requires insurance coverage in order to rent a storage unit from them, and they only offer this insurance policy. Big rip-off! I rented from them in East Windsor, CT and lost a valuable Persian rug because a mouse set up house inside my rolled rug inside of my storage unit. read more

Great American is worthless. As the carrier of my company's inland marine insurance, they insure our tools and equipment. We are a specialty construction company and all of our tools are very expensive. One of my trucks had $12,000 worth of tools stolen from the locked, permanently mounted tool boxes. Great American denied the claim because the truck was not in a locked, gated lot with a full time security guard. Well, what good is that insurance? Worthless, the money spent on the premiums was totally wasted. read more

Terrible company to work with!! I tried to cash out a policy I had with them. They did everything in their power to keep that from happening. They kept telling me the policy was under review. Just a stall tactic to keep my money as long as they could. Probably not much different than most greedy insurance companies. read more