It's been a week and I still don't recognize the person I see in the mirror. I booked a simple root…read moretouch up and trim back at the end of July and met with Meredith last Friday, September 9th. I've been going to Clutch/old Salon Visio for over 15 years growing up in the Gorge and wanted a fresh look for my sisters wedding. I've ALWAYS had an amazing experience at this establishment: I've gotten fantastic cuts and color jobs from Mackayla, Laura, Nicole and even Jen from Visio days. When I sat down and explained that I wanted to maintain my freshly done balayage but if there was time to do lowlights or something to add "dimension," I'd be ecstatic. We got started and I noticed Meredith was combing the root color throughout the length of my hair. We went to the bowl and she proceeded to gloss me for over an hour. When we got back to the chair, even with my hair sopping wet, I could tell something was wrong. I asked her "what happened to my balayage? Is it gone?" She responded "it shouldn't be..." But my fears were confirmed once my hair was cut and dry: she had over glossed and did an all over color, COMPLETELY covering up the look that I had already spent so much time, energy, and money getting up in Seattle 2 months prior. I was stunned, shocked, upset. I immediately started to cry and Meredith proceeded to grab someone else to come talk to me. I have to imagine this individual is the new owner/manager(?), she asked me what was wrong and I explained that I simply wanted to cover my roots. Instead of providing empathy or conflict resolution, she responded "OK well you have three options: You can leave now, you can stay so we can try and correct or come back for a color correction." I explained I was just visiting from Seattle and that something needed to be done today. So Meredith and I went back to bowl and proceeded to scrub my scalp raw with 8 (yes...8) detoxifying shampoo attempts. At some point, I heard Meredith bring another plastic bowl of color to (I am just speculating) "attempt" to correct right then and there. She ending up flicking some of the dye in my eye and at that point she threw up hands and said "I am so uncomfortable right now." She then told me that she felt "too uncomfortable" to properly style me and would dry my hair enough so I could leave. I can't begin to describe how devastated I was/am about this outcome. My hair is now a brownish red (thanks to the covered up blonde and God knows what else) and thinner than ever. I wasn't charge for the color but was requested to pay for the cut which is completely unacceptable after the experience I just had but paid Meredith just the same. I never received any follow up of any kind (email, text, phone, in-person) and to make matters worse: my sister had a cut and style with Meredith the next day before the wedding and she canceled hours before the appointment because she felt "too uncomfortable" given the circumstances with me. I am appalled at the lack of professionalism and tack behind this establishment I've been frequenting for over a decade. While this review is lengthy, I feel it necessary to say that I am not angry. I am not mad. I am just incredibly and inexplicably sad. I know it's just "hair" but it's also part of my identity as how I want to express myself stylistically and that's been taken away for the foreseeable future. I will not be returning to Clutch (painful to say), I do believe they have incredibly talented stylists but unfortunately, my experience has scarred me for life and best of luck to all who book a service with this establishment. It is certainly a shell of its former self.

JENICA and her team are amazing! I go to Jenica for my hair needs and she always takes the best…read morecare of me She has done many different colors and styles on me, she is so talented!

I'm new to the area and was in desperate need for a color, highlights, and a cut. I supplied some…read moreinspiration photos and some historical photos of my own hair and Tracy not only nailed it, she delivered better than expected. I can honestly say that I don't think I have ever been happier with the results. Not only highly knowledgeable and skilled, Tracy is also warm, kind, and considerate. Found my place!! Thank you Tracy, for an easy and relaxed experience. I absolutely love my hair!!

Sue!! You did such a great job cutting my hair. It was a difficult decision for me to go from the…read morelong hair I've had forever to a short bob. Who knew I had natural curls under all that long straight hair. Love my haircut! Thank you!

Patricia is an Artist. For 15 years I've happily left her salon with hair that I love and am…read morealways complimented upon. Salon is a delightful shabby chic.

I travel with my job so I never have a " regular " salon to visit. I loved Patricia ! She worked…read moreme in on a Sunday ! Did a fabulous job on my color and cut. I want to take her with me ! Go see her ! She's great . Gorge Style Salon!

Subi did an amazing job on my hair. I've been struggling to find a good hair stylist since I moved…read moreto Mt hood. I drive a few hours to come here and it's so worth it. Beautiful Salon. Great Vibes. Phenomenal service .

I booked a hair appt and the stylist said it needed to be custom which was more expensive. I've…read morenever been told this before neither have I EVER paid over $900 for a service and have it turn out subpar. Wouldn't recommend

Had a great experience / haircut with Christina. She offered some great suggestions and delivered…read morea cut that I was very happy with. Will definitely be coming back!

DON'T talk about your personal life! For one thing it's not cool for clients to know your personal…read moredetails and second, they don't want to hear your problems.  Going to the salon is a break for many people.  Don't bring drama to them. This is their time.  DON'T talk about your personal life!

I found the shop next to my favorite restaurant. Very clean location and friendly staff. Great cut…read moreand very fast. Attention to detail was appreciated I highly recommend this establishment!

On time and probably the best haircut I have ever had. I will be coming here every time I am in…read morethe area.

I love, love, love the way that Kelley cut and styled my hair. She took her time and listened to my…read moreneeds. She is very friendly and easy to work with. I highly recommend her!

Traveling from California and was in town looking for a nail salon, every other place was booked so…read moreI went here. This place was way better than most salons in major city areas I have lived in. Clean, kind, and also made a fantastic fun time for my mom and I. If you are in the area give this spot a try!!

Steven and his employees are wonderful and professional. They do fantastic work! 10/10 recommend!!!read more