I wish I could give this place more stars... the staff was friendly. The amenities were nice.
There was a playground, in ground bounce pillow and two pools. This place is formerly a jellystone park. We have jellystone's and visit them in Texas a lot and they are packed. Filled with kids, super lively. Activities every hour, on the hour so we can spend the whole day at the campground doing different activities. This is what we expected I guess from the campground.
First, on May 26 I cancelled a RV spot we had reserved and paid for in full. Our RV had been totaled in a tornado. Instead, we joined other family members in a cabin and upgraded their cabin to fit us all. The prices were cheaper than jellystone's, so this was a nice perk we were excited about.
1st call: I was told my reservation was cancelled and refunded.
2nd call (a week before our visit): I was told the refund was actually never processed and they did it and I should have it shortly.
3rd call (day before arrival): I was told they switched to a new system and refunds were having issues and we were one of the families with the reported issues and "someone would call me with an update shortly." I also purchased early check in since we were driving 10 hours through the night and would be there at 8 AM. I confirmed what time early check in started and was told 8 AM.
I show up the next morning at 8:30 AM and main office is closed with a sign saying office is at the pool. I walk to the pool, they are closed as well. I call to ask how to do my early check in and I'm told they open at 9:00 AM and if my info wasn't left in the after hours check in box I would need to wait. This was my first complaint. So, so tired.. with a car full of kids and dogs. All I wanted to do was get into my cabin and rest. We ended up waiting.
I checked in, but the man at the front didn't know where our information was and though he was very friendly, it just wasnt very smooth. A lady (the man's wife) showed up and checked us in and I asked again about my refund. She said she would process it. It showed up on our bank account then the transaction fell off. We spent the whole trip checking with her and our bank on this refund. We left, still no refund so far.
We drove to our cabin and as we showed up a maintenance man showed up before us and rushed into our cabin before us. We were a bit uncomfortable not knowing if we should go in or wait, so we stayed outside and waited. He came out and while he was friendly, again, seemed a bit unprofessional and scattered. Shouldn't this have been done before we checked in?
The cabin is new but BEWARE - The bunk beds and the futon are hands down the most uncomfortable beds I have EVER slept in. I suffer from RA and these beds left me nearly paralyzed each morning as it took me extra long to warm up my joints enough to move around after these nightmare mattresses. The air conditioners were nice and worked well. The tv's are not connected to even basic television so we weren't able to watch tv in the evenings or early mornings. The internet did not reach our cabin.
Seemed there was more staff who lived there and seasonal residents than visitors.
Overall, we enjoyed there being no additional charge for pets. The staff were friendly. This place just needs to work on their business practices and professionalism, everything seemed a bit scattered and disorganized. read more