The office personnel--well one of them and I won't mention the name although I should--was so unprofessional on the phone. THEIR office in Brookhaven made a mistake of scheduling the impressions to be done BEFORE I had the teeth all taken out! If I hadn't caught it, I would have been charged a "no show" fee. When she thought i wasn't going to call to tell them her whole attitude changed, almost like "gas-lighting" like this would be MY fault and it was up to ME to call the office. I think good business would have been, at the very least, an apology and then THEY should have called to cancel the appointment. Of course I did call and cancel. read more

The worst and I agree with the reviews. The Hygienist is probably working on commission. She turns on the charm sits you in chair, puts the bib on you, then puts the bill in front of you to sign. Did not know the cost ahead of time, so you now feel committed ... very clever. ( $ 160 for cleaning ) . During the inspection she states ... " Oh I can do another test for cancer ( for $ 50 ) while I am here " . Then she showed me my gums would bleed easy and she could inject something between my teeth. When I got to the front desk it was $ 250 for just a cleaning !!! Criminals trying to get every last penny out of you. NO MORE !!! read more

DO NOT COME HERE!! The doctor is money hungry, disrespectful and unprofessional. He will try to convince you into doing unnecessary procedures that aren't covered by insurance. read more

Everything is horrible From the staff into the dental, Haydon is trying to hustle and lie to you to buy their treatment and to get on their dental insurance plan if you can't afford it if you don't want to buy their overpriced fake treatments, then they will not do a regular cleaning on you what kind of dentist is that? Even the dentist and I suggest what the dental hygienist wanted. This needs to be shut down. Everyone in this entire place isunethical read more

I've been taking my son here ever since they opened and even though the staff was very welcoming when we first started going there they became ruder and more aggressive with not only me but my son as well. I couldn't show up to a appointment due to a family emergency and they refused to let me make another appointment for my son and they said I had to wait 3 weeks to see if they had a same day cancellation. I would've been more understanding but the staff was absolutely nasty and disrespectful. Wouldn't recommend this office to anyone!!! read more

I have extensive dental work done and I am no stranger to the dental chair. I LOVE this practice and Dr A - everyone is so kind and personal and Dr A is extremely gentle. She has done 2 crowns for me and I have one in process. read more

On my patient paperwork, I clearly wrote I am allergic to amoxicillin and penicillin. When the dr said she was going to call in an anti biotic, I made it a point to again say that I am allergic to amoxicillin and penicillin. The dr called in amoxicillin to CVS. Due to the fact I am pregnant, my OB had to sign off that I could have dental work done and added a list of acceptable medications for me to take. The dr refused to give me a prescription for Tylenol with codine despite that fact I am waiting 14+ days for insurance approval for a root canal. Update, 21 days later and they never sent anything to my insurance. Spoke to Lisa today, she was incredibly rude. I told her I would be filing a complaint against the company and she said go ahead, we'll dispute it like we do with all of them. So unprofessional. I have already filed a complaint with my insurance company and the BBB. read more

This about Great Expression at 60 E Sunrise Hwy I Like my Dentist, the hygienist. I do have a problem with the office manager, while I was asking the receptionist about a charge, that I was not told before, the receptionist was explaining to me when the office manager started talking about me as if I wasn't there. She should have either explained to me or answer the question, I think it was very unprofessional on her part. read more

I am new to this practice but was very pleasantly surprised on a few fronts. First I presented them with a very difficult schedule and they got me in and finished all the work in a pretty short time span. Secondly, I enjoyed the staff who treated me very well and I got out pretty pain free despite the work needed. Recommended for sure. read more

Several times we made appointments and had them change the date/time on us. They don't even have the common courtesy to call, it comes through their automated text message service. Doctors are also very rude and condescending. Will be looking elsewhere. read more

First time at Great Expressions after leaving my old dentist because I did not feel that they paid enough attention to my gums (crazy right?). I have a family history of gum disease and I would like to do everything possible to avoid this. I will say the dentist (Dr Tamika Anoia) and the hygienist (Melanie Garay) exceeded my expectations. Few minutes into my visit, they immediately were able to do a gum analysis and find out ...you guessed it, bleeding in the warning spots that needed immediate attention which is what I feared. The relief! Finally a dentist that cares! I was started immediately with a deep cleaning part 1, suggested for mouth guard for my increase in grinding especially with pandemic, and a water pik available for purchase in house instead of shopping all over. I'm happy to have found my new dentist. Friendly staff and attentive. read more

The worst experience ever this is not even acceptable my daughter been to the dentist. They did nothing to treat the fact that she's been having pain in her tooth. You schedule another appointment, but you did not assist anything in the first appointment claim to administered medication, but never got them. Do not answer their phone very unprofessional. You have to literally call these people every single day until they answer. read more

I came in for a simple teeth cleaning and did not like the young inexperienced so called dental hygenist here. I asked her not to dig too deep into my gums as i dont beleive its necessary ! she continued to probe me and make me bleed only to tell me that im bleeding because i have gum disease ! UMMMM NO - your sticking a pointy object in sensitive tissue (gums) of course im going to bleed !! I went for a second opionion a week later, by an older more experienced hygenist and was told by him and the dentist that i absolutely DO NOT have gum disease. This place is SALES ORIENTED. They will tell you anything to nickel and dime you. She said i needed a slew of oral antibiotics that would cost over $500 and i told her im not paying her ANYTHING. I never went back and do NOT reccomend anyone go to any dentist who's goal is sales. Sorry for the folks that fall for this type of scam. Be an advocate for youself in the medical system because they can potentially tell you anything. read more

I was a patient here for 2+ years, switched to a different dentist because of rude, unhelpful staff, only to find out from my current dentist that in my 2 years here, the staff were doing such a poor job at cleaning my teeth it was almost as if I didn't go at all. I was on the verge of serious gum disease in my 20s because of this office. I was also an Invisalign patient here and there were so many staff/dentist changes (I had 3 or 4 different dentists in my time here) and inconsistency of care. I "finished" my Invisalign treatment, except my teeth started shifting immediately post treatment (I wore my retainers full time as directed for months after I was supposed to have to, and they still moved right away). Again, after going to my current dentist I learned Great Expressions botched my Invisalign also, and I had to start treatment all over again. (Luckily, I did not have to pay again because it was within such a close time frame from having my first Invisalign treatment, which should have been successful, and instead was conducted poorly and incompletely). I would never recommend this office to anyone. Awful patient care. read more

This place is the worst, I only stick around because of the dentists there but some of the staff lack any sense of professionalism and are completely entitled. I've walked into the office numerous times and have been ignored or told I can sit down without any hello. I've worked in medical offices and you know to always greet your patients and to be kind. They could care less. I've had to cancel some of my appointments the day of because of a chronic autoimmune disease and the manager tries to guilt me for canceling with no compassion for my situation. You can feel the negativity when you walk in the doors, thank god it's not a doctor's office with ill patients having to deal with this. read more

This is has to be the worst place there is!!! Don't get me wrong the Doctors are good or at least the oral surgery staff is. The issue is he customer service it's a bunch of gossips that have a sense of entitlement. If you run into a issue they show disregard for you. If you don't have a dentist and expect professionals do not go here. read more

Dr. Anoia was super kind and personable. The same goes for dental hygienist Joanna. Very down to earth and made what could be an uncomfortable experience (who truly enjoys going to the dentist right?!) a very seamless one. I'll be back. read more

I agree with all the horrible reviews. They are not customer centric whatsoever. They changed their hours a month ago & called late last week to tell me I needed to reschedule my appointment giving me 3 days notice. To get a new late appointment, it's a wait of MONTHS. Tried to reschedule & the "manager" Laurie let me on hold forever. Obviously no intention of picking me back up. I believe this is a blessing in disguise. The wait was hours & they are always trying to sell you extra services. Good riddance! Do yourself a favor & stay far away from this place. read more

Never in my life have I seen someone act as unprofessional as this woman ( red head at front desk who will not disclose her name) did when I was there the last time, and many other times that I've come in here. The first day I met her she was loudly complaining (in an office filled with patients) about her heat and electric being shut off ... I chalked it up to her having a bad day , until the next time I came In and she had an extreme attitude toward me for no reason. I let it go and said nothing , until the 3rd encounter with her, I was speaking to a completely different receptionist about getting my filling fixed and she butted in and loudly proclaimed how ridiculous it was that I was getting the same tooth fixed. She yells out "we've done 30 teeth for you and I don't understand why are you keep needing the same tooth fixed." I responded "that is the same question I have why I have to come back here and takeoff of work getting the same tooth fixed I have a problem with it as well. " This time, I was supposed to have a appointment the following day and while eating my cap fell out And left the tooth exposed underneath which was extremely painful. I called and asked if there was anyway I could come in that day, a different receptionist said she got me in at 3:45. This redheaded woman called me back and said there is no way I can be seen that day. I responded telling her I am in extreme pain and I was told that it would be a quick procedure and just putting the cap on is there any possible way I could please come in today and get it done even if it was just the one tooth, she responded with a nasty attitude once again "no! There's no way we can do that for you and I do not know who told you it would be quick" ... meanwhile It was actually her who told me it would be a quick thing in a prior conversation. I called back and ask if there was please some thing they could do because I was in so much pain and could not eat or even breathe without the tooth hurting. She said no there's nothing we can do for you and hung up on me. I then came into the office with hopes of speaking to the doctor or asking for the cap so I could go elsewhere so they could put it on for me being I was in such pain. She looked at me and said "what do you want Nicole" She gave me another nasty attitude and said "no I thought I told you there's nothing we can do for you." I asked her if I could please speak to the dentist she yelled back at me "no you will not be seeing her today she is busy and there's no way you are sitting here waiting for her." I said to myself this is effing ridiculous and she said back to me "you are cursing you effing animal." I then asked her what her name was and she told me I do not have to tell you my name. I said to her I am a patient and I do need to know your name she would not tell me her name and she told me "we are all sick of you here in this office." She mumbled under her breath calling me names and then called me an animal again. She got up out of her chair leaned over the desk and got in my face and said we are doing nothing for you and laughed at me in my face. When I told her I would report her she told me report all you want I don't care. I asked her who her boss was and she said I don't need to tell you any information about who my boss is and I am not telling you my name. It is clearly obvious that she has something personally against me and she purposely makes things very hard for me. She makes this office look terrible. There was a woman sitting in the waiting room who came outside and told me she has never seen anything like that before and she will definitely not be returning back to the office. This woman needs to be penalized for calling me, a patient an animal and other names that I couldn't make out. I have heard her complain about how she doesn't get paid enough on 2 separate occasions in a office filled with people She also lied and said I was fine with the cap being done the following day .. I was but that was before the cap fell off. She told me I was Lieing and said after the cap fell of that I was fine with it being done the following day but I never spoke to her before She called to tell me she canceled my appointment she makes up scenarios and tries to make things harder for me. On purpose and laughs in my face as I was crying In pain there needs to be some reporcussuons to her actions and she can not be allowed to treat patients this way I asked the dentist her name, she also would not tell me. The dentist also gave me three novacane shots in a different appointment then sent another women in to tell me, oops we can't do anything for you today .. sent me home and charged my insurance for the novicane shots. read more

EXTREMELY RUDE FRONT DESK STAFF/MANAGEMENT Attempted to get some information to make an upcoming appointment and was rushed through basically telling me to go someplace else because they are all booked up. I was fine with waiting as I have an extreme phobia of going to the dentist and this was a big first step for me to help me gain my confidence and smile back after years of anxiety and pain. They had zero sympathy even after telling them that I was nervous, the "manager" did not have even inform me that I needed to switch my general dentist over to them before rushing me off the phone and when I called back she must have said something to her receptionist so she was JUST AS RUDE. Telling me if I don't like how the management spoke to me then this place isn't the right fit for me?! Are you kidding me? I literally told them that I have a phobia and anxiety and these people were absolutely horrible and rude to a person who is struggling to get much needed dental work done. Horrible customer service/people skills. I'm appalled. Just completely heartless staff, if you are a person who has put off dental work out of fear DO NOT CALL THIS PLACE/ they will make it worse. read more

Staff was super helpful and friendly. Doctor and hygienist made profane cleaning quick and painless happy I found this dental office !

The cleaning was very rough and painful. I think that the hygienist was rushing for some reason. Also they have a weird insurance policy so read everything before you sign. Basically they said they can charge whatever amount they want. If insurance covers 30% I have to pay other 70%. I didn't sign. read more

I first consulted Dr. House to find the cause of a tooth ache that had been re-occurring for two years. Dr. House immediately ordered the x-rays of two teeth, which proved that my pain had been referred; both teeth were successfully treated. I was so impressed by her knowledge and manner that I asked her to re-do my "smile" as I had mismatched fillings, crowns and gum recession. She prepared my teeth for veneers and removed metal-lined unsightly crowns on a total of 17 teeth. Dr. House is foremost concerned with her patient's comfort. She has the skill and patience to administer pain free injections and painless, precise work. I now have a beautiful, natural smile. The staff was very helpful in accommodating my schedule. I highly recommend Dr. House. read more

my daughter had pain in her tooth.they did an X-ray and said it was her wisdom tooth and I had to bring her to an oral surgeon because theirs was booked up.so I paid for the visit and brought her to another surgeon with refural in hand. well they got such a good laugh at my expense because she doesn't even have wisdom teeth and it was just a piece of food stuck in her tooth. if they would have just looked in her mouth they would have saw it was her molar bothering her. and yes I had to pay for a visit with the oral surgeon also. thanks for wasting my time and money. the dr she saw was dr Anoia.I don't recommend this dentist at all. 000000 stars read more

The worst office ever! I have been going here 9 months for new dentures and still don't have them! Every time the dentures came back they were either discolored, crooked teeth, unaligned teeth or improper fitting. 9 months of this thinking every time it would be different. The incompetence of the lab work is overwhelming! I suggest you do not go here ever. Will be finding a new dentist read more

Worst experience in an office ever. They don't greet you when you come in. Receptionist spent the first five minutes complaining about her coworkers. So unfriendly. If this was my business I would fire everyone. read more

They are horrible I don't even know why they are still in operation! Came here twice for a appointment that they cancelled twice and they cancelled again right in front of me because they have a patient who's dental work is going take longer than mine! The receptionist Natalie yelled at me and threatened to call the cops on me because I complained about traveling all the way to Long Island for the appointment. She also told another patient to mind their own business because they where trying to calm me down. Great expressions my ass! read more

The worst, they try to take every penny out of your pocket. They are not there to services you they are there to charge you as much as they can. They will ask you to do services to your teeth that you don't even need. I came only for a clean up and they ask me to do 20 other things to do for preventive care, seriously trying to ramp up your insurance for no reason. Horrible experience. Change dentist right away!!! read more

Oh no should've read the reviews prior to wasting my time waking up super early on a weekend to attend a 9 am appointment. Waited more than 45 minutes before leaving because their business wasn't open and they do not have their hours posted. So unprofessional didn't even receive a missed appointment call. This was such a waste now I have to look and wait for a new health card before attending another dentist inconvenience read more

I loved my hygienist and dentist for the 3 years that I went here, but reception had always been a bit of an issue. I could handle the occasional rudeness and wrote it off as someone's bad day, but when I showed up for my appointment on Memorial Day weekend this year, I was told I didn't have an appointment and that my hygienist had already seen her last patient for the day. I produced my timestamped reminder postcard and cited the phone call I'd received the day before, but the receptionist was insistent that the hygienist would soon be leaving for the day and that I wasn't in the system. By chance, my hygienist popped out into the lobby to file something, saw me, waved, and said something to the effect of "see you in a few minutes!" as she disappeared into the back. The receptionist then said that she'd try to fit me in as an exception. When I later thanked my hygienist for staying late for me, she seemed confused--turns out I'd been on her schedule the whole time. She joked that maybe the girls up front were trying to get a head start on Memorial Day weekend, as there'd been a lot of cancelations that morning, but I'm starting to wonder if that was less of a joke and more of the reality. Flash forward to today with a similar situation: I show for my 12:20 appointment, postcard again in hand, to be told that my appointment was at 12:10 and that there's absolutely no way to fit me in today. Why bother with reminder calls and postcards when you're just going to turn clients away when they show up at that time? Further, you're going to shut me out when the discrepancy between my reminder card and what's in your system is no more than 10 minutes and there's a waiting room of empty chairs? I'm not sure if this is ultimately an administrative issue or something more central to this office, but it won't be happening a third time. read more

I was hoping this would be my new dentist because they accept my insurance and the Care Credit Card. I called with an emergency and received an appointment for the following day...which they cancelled after I had shifted my work hours, because the doctor wanted to leave early. I forgave them that and made another appointment almost a week later, which they have again cancelled. This isn't a routine appointment that I can or should have to keep waiting and waiting for. Very unprofessional and inexcusable. Don't waste your time here! read more

This place was great, I used to go here for years, but ever since they changed to a chain it's horrible. I called them five times and left messages trying to make appointments for my family & I and they never returned my calls. On the sixth try I finally reached them and made an appointment. They didn't have any appointments available until two and a half months later. They called me the day before my appointment with a question about my insurance. I called them back an hour later (because I was at work and didn't have my phone on me) and was told by a very rude receptionist that our appointments had been given to someone else since they couldn't reach me. Are you kidding me? Needless to say we're going to a new dentist now. This is the worst place ever. read more

Stay away!!! They are careless and reckless with their estimates and billing. I was given a complete estimate and payment breakdown of all work that I needed. They informed me that I was going to go over my maximum coverage in the process and the charges were reflecting that. They assured me that it would not cost anymore. I agreed and received the work needed, paying for every procedure each time. All the work had been completed and I had paid in full, a little more than broken down to me but not enough to make a big deal out of. I went back a few weeks or so later for a basic checkup on how the work was settling. During that visit they informed me that I had a balance. I told them that I was paid in full and had all my receipts. They told me that I had a balance of over $300. because my insurance was maxed out. I explained to them that it was discussed prior to the procedures, I had a breakdown of charges with that in mind and that I was told it would not be more. They could care less. I asked to speak with the office manager, who provided me the breakdown after going through my insurance. They said she was too busy in a meeting to speak. She was in the next room where I could see through the office window. I told the rude receptionist that I should not be charged or have to pay as this was due to their error, not mine. They could care less and told me I have to pay. I refuse to do so because it was their error so they need to own it. If it wasn't their error then they are completely reckless and you can't trust them. Do yourself a favor, don't even consider them. They also charge so much more than other dentists out there who provide customer service and have a clean environment. read more