They have always taken care of any repair work on my cars. Clearly identified the problems & made…read morerecommendations for other items my cars needed. The pictures & videos they send really help me prioritize repairs.

This firm tried to use predatory practices on an acquaintance who was there to buy their first car…read more The buyer didn't finance so they tried to penalize her by quoting her $44,516 for a Crosstrek premium. Once they knew she was willing to walk they adjusted their price conveniently down to the original quote. A few weeks later the salesman harassed the buyer to give them a top rating to where she needed to block the salesman's phone to make the calls stop. We've bought other Subarus in Montana elsewhere - we'll never buy a car there personally and caution others to stay away.

As I sit here and read all these horror stories about sales and service, and as I experienced one…read more I am wondering why the owner doesn't just sell the dealership to someone that would care about their customers. Or maybe Ford motor co should just pull his franchise. I would be willing to bet a sales or service audit would sink them with this type of attitude toward business and their customers. Quote from another review.........They simply don't give a damn about their customers.

worst buying experience ever. Sales manager provided false information regarding vehicle specs…read moreincluding mpg, put down competitors, didn't want to give us an out the door in fear we might check elsewhere, whined about physical ailments and eventually told us to go walk around the lot while he helped another customer we were told he would try to source the vehicle we wanted from another dealership but he never got back to us. I taught customer centric selling to senior managers of a fortune 50 company for 20 plus years and this was the worst example of customer service I've ever experienced.

The service team is great, the sales team is horrible. I bought a 2018 Jeep renegade trailhawk…read moreafter my 2015 trailhawk was totaled in an accident. The price was outrageous, but it had low mileage, And it had the navigation I have always wanted. Before driving off the lot I engaged the navigation it showed me in Canada and I live in Montana. I called over the salesman and he had no idea how to correct it, he asked more senior salesmen and they didn't know anything. It was getting late so I took it home , I followed the book and tried to reset it myself, no luck, called Mopar no luck, even called Serious. The next day the service dept suggested disconnecting the battery and that would create a reset. I took it back to Lithia and the did the reset,still no navigation. When I requested it be repaired LITHIA said they said they would have to CHECK THE WARRANTY. Really! This car was sold as a certified pre owned vehicle. Lithia then agreed to replace the navigation because it was covered by warranty. I also told them I had discovered a slash in the passenger side head rest, I also wanted that fixed. I was told by Lithia they would fix it for $495.00. I had the car for less than 2 weeks, but lithia kept insisting "how did they know if I didn't slash it". Fast forward, I went to pick up the car,spoke to service and they were never told about the headrest other than it need to be replaced. NO COMMUNICATION to service from sales . Service said they could find a cheaper one for $59.99 and the would pay half (I was in). I get ready to leave and a light comes on saying audio sound was not engaged. Thank God I didn't leave the lot, took it back to service they ran diagnostics and said the radio was bad it would have to be replaced. REALLY,THIS IS THE NEW NAV/RADIO THEY JUST PUT IN.  All I can say is don't leave the lithia lot until you do a detailed inspection with a magnifying glass and make sure everything is working the way you want . I never intended to get another car, but when I was hit and my car totaled I had no choice. If you go to LITHIA MOTOR IN GREAT FALLS BE CAREFUL!!!!

this place is horrible. I had a check engine light on our fire support vehicle while passing…read morethrough town. it was something about the air filter. The service manager wouldn't even listen to me because they don't support that model. Thanks for supporting your fire community!

I had a wonderful experience here! I had been looking for a new car for several months, and found…read moretwo I liked, one at Pete's, one here. The staff was so friendly and relaxed, they did not pressure me at all, nor did they try to feed me a bunch of BS. I have had my car for nearly six months now and couldn't be happier!

We cannot begin to give accolades to Doug Thares, One of the salesman at King motors. We purchased…read morea used vehicle it was a beautiful GMC truck, he was very eager to let us take it for spin,he didn't even have to go with us ....we drove it around town and fell in love with it... we told him what we were looking for .....It did not have a hard cover on the back of the bed, so they found one for us and did not charge us anything extra. Then there was an issue with the DVD player and he took care of that also, he did not have to, but he did. This is truly genuine Customer Service, .... always with a smile and a sense of humor this was the top place to buy a used vehicle. We are recommending it to everyone, who may be in need of a used vehicle to pull a trailer or just have a second one on hand for those woodchips or landscape projects or anything... KUDOS... what an outstanding group of sales people!!!

Unfortunately not a very well run family business here. Don't waste your time. What sounded like a…read morenice family dealership turned out to be a very poorly ran horrible experience. Very uncomfortable and awkward experience with poor selection of vehicles and an awkward staff.

Owner has an anger issue, and thinks he's supreme.. just next to God.. BTW one of the biggest…read more"Christian" hypocrites I've witnessed. Here's a snippet of some e-mails we've had: "Don't bother us anymore either, ****! I could care less what flight tickets from **** to Montana cost or what car rentals cost you. We correctly imagined talking to someone 12 states away was a complete waste of time; that's why we didn't give you priority and correctly supposed our effort in your regard above and beyond our call of duty at a business I've owned for 40 years. You're a very poor representative of the State of ****. Next time I call your work I'll visit with your employer. Blessings, gsnickol" This was in response to another angry e-mail about my not immediately swooning and buying his vehicle after I requested additional pictures. For him to lift a finger.. now you OWE him!! Another snippet: "It's amateurs like yourself who spoil internet efforts for everyone. My daughter correctly imagined you a complete waste of time; I told her to give you benefit of the doubt. Obviously, our good faith and her effort were wasted on someone lacking courtesy enough even to reply politely. We're actually glad to know this about you before making any effort to have business relationship with you. Please purchase elsewhere. Blessings, gsnickol "

They are sharks beware.... Patrick quoted me on the phone 13% when on their own website they are…read morecharging 6%... scam artists beware

We recently got a truck from pete's. Jo & Patrick were amazing! Big help! Great customer service!…read moreBest I've seen in Great Falls, Mt. Very family oriented, good people. More than happy with our purchase! If your in need of a vehicle I'd really recommend going to pete's! The staff was more than amazing! Thank you!

Ron Arneson was great to work with, he was friendly, knowledgeable and not a high pressure…read moresalesperson. If you are looking for a new or used vehicle, give Ron a call!

Our sales agreement for an 80-year-old showed the birthdate of a 30-year-old with a Vermont email,…read morea rural Virginia telephone number ... so titling the car took months and $500 with a lawyer. I was actually told, "we do not have to lift a finger." Montana has a huge problem with bogus buyers and tax dodgers from other states. This must be their dealership.

I purchased a new Camaro LS from another dealership and I wanted an oil change and fluid check at…read moreCity Motor Company. These people checked my entire car including tires and pressure. They confirmed that my car is in show-room condition. They treated me like a celebrity and guided me to a very nice waiting room, and people just walking past the area kept asking if I would like coffee or anything else. The service was fast and clean. This is the company that will be servicing my vehicles from now on.

Went here to diagnose an engine misfire. I checked the codes before going in and i had an engine…read moremisfire code and a system bank lean code. When they scanned it they said there was no misfire code and said I had an air leak from the air box. I checked myself after the appointment and found the "leak" being three pre-drilled factory holes on the bottom side of the air box. There was also a leak from my air resonator which they didn't mention and quoted me $500 just for the air box and hose. Not including labor. Fixed it myself for under 100 bucks and turns out the air leak wasn't even the issue.

this is my 3rd vehicle ive got from Honda of Great Falls, and there is a reason ill keep coming…read moreback! This time I worked with Kameran to get my dream car and it was a great experience! He was very responsive, and he made the process super easy, i filled out the credit application online and got an answer in just a few minutes. When i showed up to test drive the car, it was pulled up and ready to go. he was super knowledgeable and low pressure, and answered all my questions. The numbers weren't exactly what i wanted, so Joe in finance worked his magic and got me to the payment i wanted even with all the warranties. He did a great job explaining the coverages, and i left with a beautiful new car, a payment i was comfortable with, and peace of mind knowing i was covered should something go wrong with the vehicle down the line. Great Job Honda of Great Falls!

Don't advertise a quote for cash and then take it back. If you would take it as a trade you can…read moretake it as cash. False advertisement. And whomever I talk to was rude as hell. I will never do business with this company!!