Great Floors

(1 review)

Wow, where to begin? From Brett in the main office to Kevin, Vicente, and Zach and may have been…read moresome others off and on but the crew did a great job! Totally gutted the original bathroom, the rebuild was completed in a week. Took out and replaced the tub, vanity, countertop, sink, toilet, all of it Crew was hard working and explained all that they were going to do and afterwards too. No surprises during the rebuild. Highly recommended for jobs such as this. Cost was close to what we expected.

From the owner: Serving the Tri-Cities community for over 24 years, we at IBK have grown to a full-service…read morecontractor specializing in Residential and Commercial remodeling. We can take care of your project from start to finish in an efficient amount of time, keeping the stress that you may have during a project to a minimum. We also have a full service custom cabinet shop in-house. IBK strives to deliver the best quality and service for each and every customer. We are typically in the field most of the day so appointments are strongly recommended if you plan on dropping by.

Kitchen & Bath ReStylers

2.3

(4 reviews)

4-6 weeks for master bath remodel...demo on time September 21. Some days they came, some days for a…read morecouple of hours in the late afternoon/evening, some days not. Working shower at 10 weeks. Came to finish at 14 weeks but didn't. Finished and city signed off at 22 weeks. End of February. Work was good.

The team at Kitchen&Bath Restylers lead by Warren Smith were wonderful to work with. They listened…read moreand were very willing to work with your ideas while suggesting improvements you may not have thought of during the planning process. This, in our opinion, puts them head and shoulders above the rest. Their subcontractors were extremely skilled, polite and professional. Our large remodel was finished on time with no overages or surprises. Choose Warren and his team at Kitchen and Bath Restylers and you will be very happy with your updated home.

Franchino's Cabinets and Counters

(3 reviews)

My granite countertops are stunning! The sales staff was easy to work with and gave us a great…read moreprice! If you want stone, GO TO FRANCHINO'S!

Gina was very helpful and patiently answered our questions on countertops. She also picked out one…read morefor us that we really liked and the price was reasonable.

Cardenas All Around Construction & Remodel

(2 reviews)

We had an extensive remodel at our retirement home and Mike and his crew did a fantastic job. We…read moreentrusted him with all of it. Mike was always available to talk about our project and gave me the truth about what the repairs and upgrades would cost, as well as his professional opinion about color schemes. He was easy to work with, very knowledgeable, and courteous. We had several pieces of additional work, and Mike and crew integrated this additional work scope into the original work very well. I would highly recommend them for future work. Ken and Donna G. Prosser, WA

We highly recommend Cardenas All Around Construction & Remodel. We had been trying to find a…read morecontractor to fix our bathroom floor since last October 2020, when we noticed it was getting bouncy. We had four contractors come out to our home and check it out. We contacted two large companies, Zion in Pasco, and Clean Image Restoration, in Kennewick. Both said that the 5/8 press board that the previous contractor, [2015- 1st Choice Restoration] used was not meant for counter tops and NOT sub-flooring! Both of these businesses said they would send us a written estimate for our insurance company. They never have. Zion sent someone out twice, but never did send us an estimate. We dealt with a man there named Urbie. Our last text was terse on my end and he finally answered, saying he'd been sick. Apparently he couldn't ask anyone else to take over for him. I asked if he was so sick he couldn't speak or send a text? He didn't respond. I called our insurance agent to see if they knew of anyone else? He said they had used Clean Image Restoration, Kennewick, WA before, so we called them [contact was Doug]. Same results as with Zion. On December 14, after nocturnal trip to the bathroom, I fell through the floor. Bright and early the next day, we contacted Doug at Clean Image with this info and still no responses to this day. Finally, we were led to a man named Michael Cardenas. He came out right away [Feb.12, 2021] and looked the job over. He phoned the next day and told us how much his estimate was. He said he had a couple of jobs to finish, but would start our job on February 22nd. He estimated it would take a week to finish. He e-mailed a contract promptly, we looked it over and accepted it. Mike was here at 8am, on the 22nd and everyday thereafter, except for one, when he needed to pick up some supplies.. When we called, or texted him, he responded in a very timely manner. It really sent a message to us that, even though our job was small by comparison to other things he has done, our project was just as important to him. I'm elated to say that they finished our job on February 26th and our floor looks great! He and his assistant even put back our washer and dryer, though we hadn't contracted with him to do that. After the nightmare we've had with contractors' [going back to the 2015 nightmare that was 1st Choice Restoration in Kennewick] we were hunkering down for another round of headaches. But boy, were we ever pleasantly surprised! As I said before, we highly recommend Cardenas All Around Construction & Remodel them for their excellent communication skills, dependability, and first-rate repair and remodel skillset.

Jesse James Construction and Remodeling

3.5

(2 reviews)

Very very very good work nice people punctuality which is hard to find was perfect. Great quality…read moreand good value.

Tried reaching out to get a quote on remodeling 2 bathrooms in my home but haven't had a sign of…read morelife in 3 weeks.

Air-Tight Windows & Remodeling

4.4

Great communication- very accommodating, friendly and quality work! Would definitely recommend.read more

They were on time, efficient, and fairly priced. The sliders are great. They left the area clean…read moreand the windows are spotless!. I highly recommend them.

Mount Zion Construction

Jose and his crew are amazing! We have used them on two seperate jobs, one for carpeting and the…read moresecond was a kitchen renovation and flooring. He's flexible with schedules which I find refreshing since most contractors would blow you off if dates changed. He's meticulous in his work and will only produce top notch work. If you're looking for a fair contractor who produces amazing results, this company is the one to use.

What a bunch of great guys. Mt. Zion installed laminate and carpet in our home recently. They…read moreworked very hard and quickly to get this job done on two separate days. They will definitely get any future work from us. Many thanks to Jose and his crew!!

The Grout Doctor-Tri Cities

We had SUCH a great experience with The Grout Doctor Tri Cities! From scheduling a quote, to…read morescheduling the work to be done,to the job being completed was great from this business and the owners are terrific! I would highly recommend them! My husband wasn't so sure that we truly needed the work done, but upon completion of the job - he asked "why didn't we do this sooner"? Chris had real attention to detail and very informative of the process. Below are just a couple before and after pictures.

Talk about bang for your buck. Cleaning and coloring our tired grout makes a huge difference in how…read morethe house feels. Grout Dr. answered the phone, was over for a quote a few days later, and at work the next week. They did a great job that made the house look new again, on time, on budget. Professional, personable, cleaned up after themselves and left only a flawless job on our tile floor.

Jacky's House keeping services

4.8

Highly recommend! Very responsive! Came out first and gave an estimate, which was very reasonable…read morefor all the work I wanted to have done. They were able to fit me in exactly when I needed them. Came today with a helper and did a fantastic job throughout the whole house, going above and beyond what I was expecting! I am so appreciative and will definitely book again. They did the windows and sliding doors and even cleaned out the tracks. Cleaned all three bathrooms, dusted, swept, mopped, vacuumed, pulled out the couches to get underneath. Left the house looking and smelling amazing. This was a huge time and stress saver and I am so grateful!

Awesome job! She tackled an excruciating task and it came out so clean!! We will have her back!read more

Tri-Cities Ultraclean

(3 reviews)

Excellent service. They did an outstanding job and even removed old pet stains. I chose them…read morebecause they had the best price. I will use them again because they are really good.

Whenever possible I try to use family owned, local businesses when I need them. Almost always it…read moreworks out best. In this case it really worked out. Dane did a great job. He spent a lot of time going over the carpet to get all the stains out. My wife and I are very pleased with the work he did. His prices were actually lower than what was quoted by the National Chain. Without a doubt we will be using his service again. I recommended him to all my neighbors. We are very satisfied. Always spend your money locally.... everyone benefits!

The Hunny-Do Crew

4.8

(9 reviews)

They were prompt and courteous. I had two issues. First, when they installed the ceiling fan, they…read morewired it incorrectly and burned out the light switch. They had to bring in an electrician a few days later to install it correctly. Then they replaced about 20 feet of pressure treated lumber that was supporting a gutter. But they didn't replace it with pressure treated lumber. i wanted to paint the regular 2 x 4 to protect it and make it look better, but they said they had to install it and there was no time to paint it. They could have dropped it off the day before so Icould have painted it.

Wow! Great service! I have used them for both house cleaning 2x a month and some handy man services…read moreas well in the last 3 years and all of the staff is so great and helpful. Everyone including the owners and office staff is knowledgeable and easy to talk to. 10/10 would recommend contacting for your household needs!

Wesley Handyman Group

Excellent work, very helpful. Very good communication and quick response. The price was very…read morereasonable.

I had Jordan come and install a ceiling fan on my patio. when I placed the request here on Yelp,…read morehis was the only company that didn't just reply, "Yeah, we can do that". he told me right up front what he thought would needed for the install. when he came by to scout the job out, he told me what it would take, how long to expect, and what problems, if any, might occur. the install went flawlessly from my point of view and he was very professional and conscientous. he couldn't stand the thought of leaving anything for me to have to deal with after he was done. I'm VERY happy with the placement and the look. I've even primed him for coming back later to install an outdoor tv enclosure later on. if you need handyman services, I recommend Wesley Handyman Group unequivocally!

Belza Painting & Resurfacing

4.8

(19 reviews)

Belza did a great job for us. We had them paint 4 bedrooms in our home. We worked with George for…read morethe estimate and scheduling. He came to our house on the first day at 7:00 which we appreciate. The painter was very efficient and finished in 1 1/2 days instead of the 2 days that was projected. She was very responsive to the few places that needed a touch-up. We also had molding that had water damage from the shower.It was replaced by KD Elit and George came back to paint the molding. It looks great now! We really appreciated George. Hewas always available for any questions/concerns. After our experience, we'd highly recommend Belza Painting & Resurfacing. Brad & Sylvia Loosveldt

Gave a prompt estimate, work started and ended on time. Painter worked almost 20 hrs a day…read more Answered our questions. Seamless lines between trim and body. Excellent work.

Vivida Cleaning

(2 reviews)

Excellent service. Consistent, on-time, accommodating. Can't say enough good things about this…read moreprovider!

First time cleaning & my house was spotless!! Nora did a fantastic job! Would recommend!read more

JLH Group Janitorial

(1 review)

I have never had a professional house cleaner before, Cleaning our master bathroom is my least…read morefavorite job, so I decided to give it a try!! I felt like Sarah really understood my needs/wants. I was pleasantly surprised!! The cleaner did an amazing job!! She was on time, very thorough, especially with the glass shower door. I would gladly recommend the JLH Janitorial! Overall I feel like a very valued client of JLH Group.

From the owner: Our business specializes in making our clients feel like they are our top priority. We provide a…read morerange of services and go above and beyond your expectations to deliver on time with a smile.

Atomic Painting

(5 reviews)

Brad did a terrific job on our exterior house paint project. He also sprayed our garage doors to…read morematch our trim and they are perfectly painted- way better than anything we could do on our own. Plus, he was a really nice guy. We'd highly recommend his company.

Ive worked with Brad for several years and he's a good painter. Honest and hard working beat…read moredescribe his business. I'd recommend Atomic.

Supreme Lawncare & Landscaping

4.4

Felipe came and took his time, spending two hours just going through each zone of our sprinkler…read moresystem and ensuring that all were set to the proper time and flow. We did find an area in the back where updating will be necessary, and that will have to be scheduled in the near future. But, Felipe didn't depart until he was certain that all zones worked properly! We are very pleased that the lawn has now taken off and started to really green out! Thank you, Supreme Lawn Care. :)

Can't recommend this company if you are looking for fast, quality service. During the assessment, I…read moremade it clear that my goal was to no longer have weeds in my yard, and to have grass. My yard was overrun and needed replanting. It took almost a month before they were able to start the peoject, and only after i had to contact them several times asking when the work would begin. There were some delays that were not their fault, but there were also several commitments that they failed to meet and had to reschesule on me. They never let me know ahead of time that work would not be able to be completed. They would just miss their commitment and then i was left to contact them and find out the reason. After the initial work was finished, they were supposed to continue with weed control. They never showed up again. The manager contacted me several times inquiring about my lawn. Every time i told him weeds were growing back strong. The week of the 4th of july, i sent him a picture of my overgrown yard. At this point it was worse than before they dis the first job because the weeds were being watered. He said he would have someone over to pull weeds or mowz but again nobody showed on the agreed date. My yard was an absolute mess for the holiday weekend. After that i cut ties with this company and will never do business again. The wasted my time as a customer by telling me they could meet my needs, but completely fell flat on providing the actual service. Dont waste your time with this company. Their hands are too full to take care of you.

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Curt M.

10 years ago

I went here expecting to have a huge selection to match their huge new building but I was't that impressed. Most of the selections I looked at had to be ordered. I ended up selecting a carpet that wasn't available to 3 weeks. When I asked why since it didn't seem like anything special they said they had to get it from the factory in Georgia. I had them install it and I thought they were employees of Great Floors but it turns out that they were just sub contractors. They did a decent job but charged me about $300 more than they quoted for moving furniture and a few other things that "they didn't expect". Overall it wasn't as "Great" and the name suggests. read more

Wayne W.

10 years ago

My wife and I just had Great Floors - Kennewick, WA. install new Calyso wood laminate and Karastan Creative Endeavor carpeting and we absolutely love it. Brenda Mayer and Chris Shanahan from our local Great Floors store were very professional, efficient, and really easy to work with. The flooring installers (M & G Installation) Carlos and Sam were excellent in their profession and made sure everything and I mean everything, was just perfect. Thank you, The Weisner's read more

Teri P.

5 years ago

Sean Bilow, What can I say? You are awesome! We went through Costco to get carpet and Sean was so helpful, efficient, safe, nice, and so easy to work with! Sean never pressured us at all, he understands getting new carpet is a big expense and process. Would highly recommend going through Costco and Great Floors for your new carpet or flooring needs. The best part is you get a 10-15% rebate check to use at Costco! Can't beat that! read more

Monte L.

10 years ago

Nice big building but everything I wanted wasn't in stock. Their staff didn't really seem to be able to answer my questions very well. I found their prices kind of high. I did notice that since some of their products were their brand I couldn't compare prices with other stores but I brought in samples and they were able to compare. read more

Walter A.

9 years ago

We had a great experience with Great Floors. Brenda, our sales rep, provided excellent coordination of the various installers that were required and worked very hard to make our vacation schedule. Any concerns we had were quickly addressed and resolved to our satisfaction. We will be going back to Great Floors for our next project. read more

Traci B.

10 years ago

My husband and I went into Great Floors to look for wood flooring. We met Brenda this wonderful worker. She was informative, friendly and helpful. She saved us a lot of money with a great looking, quality wood flooring. Thank you Brenda, and hope you had a great Christmas!! read more

Maressa S.

9 years ago

I was extremely pleased with our service from Great Floors. When we had an issue with water damage Bo and Jeremiah kicked it into high gear to get us set up with new flooring in record timing. Very accommodating and professional. I would recommend them to anyone! read more

Tricia J.

8 years ago

Had great service from Bo. Very knowledgeable about what the carpet quality was, helped me pick out something that would be great for my home, and gave me a great price. Would totally recommend great floors and especially Bo. read more

Cuco L.

8 years ago

Thank You Bo for another great job! This is the second time I used great floors for my rental properties. Bo makes the process easy for me. Installers do an awesome job too! I will use great floors again and again. read more

Brandon R.

10 years ago

Steve is awesome. If you needs flooring or countertops I strongly recommend you ask for him. Can't say enough good things about great floors. read more

Great Floors - flooring - Updated August 2026

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Murleys Floor Covering & Abbey Design Center

3.5

(19 reviews)

Dave Murley is one of the best business people in the Tricities, and Murley's is a great place to…read moreget your floor coverings and tile. I'm a builder, and we do a pretty large volume of business with Murley's. Our experience is based on a large number of projects. First, Dave Murley cares. He is very involved and he thanks us for our business all of the time. He continues to earn our business by delivering amazing customer service and asking about products we would like to see and actually getting them in for us. We have had some emergency situations such as some carpet being stolen from a home right before closing, and Dave has stepped in and made things happen in an amazingly quick fashion. He has personally helped some of our folks by meeting them after hours or on a weekend when it was important. We have never had him not bend over backwards to deliver great service. Patty is also awesome. She is very knowledgeable and also works hard to deliver great customer service. If there is ever even a minor hiccup, Dave is involved and making sure things get taken care of, and that everyone is happy. Their pricing is very fair, and their selection is very large, and constantly changing and staying current. It's not a big ugly warehouse that you are left to wonder through by yourself. It's warm and inviting, with a lot of selection and help. Dave and Patty both know their products inside and out and can help people make wise decisions based on their needs and desires. As a builder we have floor covering and tile places trying to get our business on a regular basis. We have no interest because we know exactly what to expect from Murley's and there is no reason to change. They are truly the best of the best and I can't recommend them highly enough.

Everything went well and was super easy. Our new carpets are lovely and so soft. Thanks Donavon!read more

Luke's Carpet & Design Center

3.5

(24 reviews)

Absolutely horrible customer service. Gave my flooring contractor the run around for a week saying…read morethe flooring would be in the next day then the next then oh it's just delayed it's being delivered tomorrow. Meanwhile they literally had no idea where the product was, zero communication except lying on delivery dates. Own called me and took zero responsibility and never offered an apology never tried to correct the situation or their actions. Tried to blame me for the situation when they literally made phone calls in front of me unable to find the flooring. My contractor couldn't believe what was going on. Cancelled my order and went to Home flooring. Home flooring was amazing. Great customer service. They ordered the exact same flooring and even $200 cheaper than Luke's. I strongly suggest taking your business elsewhere if your considering Luke's Carpet. Absolutely unprofessional, they take zero responsibility, the owner has no customer service skills or tact with talking to people. Go check out Home flooring. They will take care of you and for. Better price.

Ken is top notch. He helped us with carpet samples to take home. The one we selected goes…read morebeautifully in our living room. He suggested we round the corners to help the area carpet lay flat. So glad we did. He also located a business friend who was coming our way and helped with the delivery. Definitely recommend Luke's for the vast selection, quality and customer service.

Cost Less Carpet

3.1

(25 reviews)

New year, new flooring! We bought beautiful new tile from Cost Less Carpet on Fowler, and it makes…read moremy heart happy when I see it every time I come home. The tile is strong as heavy objects have already been dropped on it without breaking. It's a very pretty tile imported from Spain. Many have thought it was wood based on looks and think it's amazing. Kim at Cost Less has many years of experience working with builders to match flooring designs, and she effortlessly helped me coordinate existing old tile with the new. I shopped all over Tri-Cities over several weeks, and nowhere had such great help with such competitive prices! We gave a budget and brought samples of our existing tile, and she did the rest. Kim rocks! A few years back, we had the same experience with a different gentleman there while buying the living room carpet. We always gain a ton of knowledge as well as great products from this company. Kyle, the owner, has amazing employees and a great stock of flooring options. Tile, LVP, carpet, laminate, wood, and even countertop options. If they don't have it, they'll get it. Walk in and ask for Kim or call ahead and schedule a time with her. My tile installer, Paul, was very meticulous, honest, and fair. I would hire him again without question. He installs tile, vinyl, laminate, hardwood, stone, and brick.

We went to the Cost Less Carpet on fowler st. Saturday the 7th the minute we walked in the door the…read morewoman behind the counter acted like we were a bother. We told her we were looking at carpet she said go thru that door it's back there so we went to look at the carpet asked for help and received none the one guy says you need a salesman we thought he was getting someone for us but he was too busy making his lunch so we left and won't be back.

All Wood Floors

Having had our oak kitchen floors refinished several years ago by another company, we were…read moreespecially pleased with the finished product done by All Wood Floors. Although we experienced some dissatisfaction due to miscommunication, I still give the company 5 stars because of the fine workmanship and assistance received after the job had been completed.

Elliott has a ton of experience with original oak floors for alphabet houses like ours. He was very…read morecareful to make sure we were well informed about our options, and he was competitive priced. We are very happy with his work refinishing our oak floors, did I mention it was fast, and no dust?

The Flooring Guys

(5 reviews)

They (Matthew) just finished our floors. We had sanding and tore out carpet and added new Hardwood…read moreto the dining room. Matthew kept me informed every couple of hours what was happening next and when he would leave and return. He did a excellent job on the whole thing. He explained how to clean and care for the floor, what to use and not to use. I would recommend them hands down, I am completely satisfied. Thank you Matthew well done!

The Flooring Guys did a fantastic job refinishing our hardwood floors. They completed a color…read morechange on 15+ year old hardwoods. Our floors now look better then new. Matt was patient and completely honest in guiding us through the process. I would highly recommend this company to anyone, I got exactly what I wanted and asked for! Amy M.-Richland, WA

Windsor Plywood

4.0

(4 reviews)

Decided to spend my stimulus check on new composite decking. The owner supplied us with samples and…read morelet us think over it. We purchased that week and had our materials couple of days later. Great service and materials!

Somebody recommended WP to me for trim- so glad I stopped to check them out! Their trim is good…read morequality and less than the big box stores too boot. I almost cringe if I have to stop and get some trim from the bjg box stores cuz it is not as good of quality and almost always needs sanding to smooth it out. Been getting stuff from here for about a year or so now. I see contractors there often, I'm just doing home renos on my own- overall they have just been so great to work with. Curtis and Dereck are my favs tho- they are both awesome!!

Cost Less Carpet

My wife and I purchased new carpet for our home from the Pasco Cost Less store, based on price and…read moreselection. Nayomi, works the desk, and is a pure delight! She is friendly, efficient and very helpful. After the installation, we noticed the seams were plainly visible. Tino, came out with the installer to inspect the issues and make repairs. Unfortunately, the repairs did not fix the issue. Tino decided the proper resolution was to replace all the carpet with no additional cost to us. Which they did, quickly. I cannot thank Tino and his staff enough for working with us. I strongly recommend Cost Less and Tino to anyone needing carpet. You will be dealing with honest, caring, personnel that understand the meaning of customer service and doing the right thing. Lonnie W.

Needed help with carpet and pad that goes under carpet. They helped me find great items that worked…read morewith my budget. On another trip, I needed a small remnant of carpet, and they helped me find what I needed.

Mattress Firm Queensgate

4.1

(14 reviews)

•$$

Vance, was great! Honestly, made the experience very easy & was not pushy. Asked what we were…read morelooking for and helped us find just that! Our new mattresses are on their way & I can't wait to get some better sleep! Thank you!

Long overdue review but I highly recommend this place! We were in search of the perfect mattress…read morebut also had a specific budget. We had no idea what kind of mattress we wanted but thanks to Chris he helped us find an awesome one! Chris was incredible, he was extremely patient with us and helped us stay within our budget. He wasn't just trying to close a sale, he was trying to make sure we actually got what we wanted and was very personable. He even stayed past close to help us. He helped us find such a comfortable mattress and with an adjustable base that can move the head or feet up and down, back support, has usb plug ins, a light underneath, AND vibrates. I definitely recommend going through Chris. He was amazing and over half a year with our new mattress and we still absolutely love it! Thank you Chris!

Elite Carpet Care

4.4

(9 reviews)

Quick response time and exceptional service. We've used Elite Carpet Care a couple of times for…read moreannual deep cleaning and have been pleased with the results. With two big dogs and a cat, our carpets and area rug get a workout. Always looks like new after they're done. Highly recommend!

Excelente service on time and very professional would use again and also highly recommend elite…read moreover all others in the lower valley area.

Paintmaster Services

4.0