Do not shop or get service. C warning@@ life at risk!!…read moreFacts; Job requested: reinstall upper air intake manifold and diagnose a vacuum leak. Time: 1.25hrs Cost: $275 Fords guidance on installing is never to use any kind of epoxy or adhesive. A dry single use gasket is advised. FORD DOES not ok the use of aaerosol can as the procedure for diagnosing a vacuum leak. The only diagnosing instruments Ford company approves of is smoke machine or vacuum gouges. They did everything wrong. They use rtb with the old gasket. They used can carb cleaner they stated. I checked that. Took about 5 sec of heavy spaying directly into different vacuum points before change of idle. I short spray did not effect rpm. They replaced oe mounting bolts with easy break with 2 regular bolts and one rusty bolt. They left the rear bracket bolt broke off in the basket still. The amount of unprofessionalism is bound to get some over killed. Don't let it be you. Go to greg sweet ford. I'm not even complaining about no refund and was kicked off property through the usps mail system. Nothing in that place is guaranteed. Their reckless and ignorant.

From the owner: Victory Ford is a leading Ford dealership in the Jefferson, OH area. We have a friendly, committed…read moresales staff with many years of experience satisfying our customer's needs. See why our customers drive from all over the Jefferson area, including the cities of Citrus Heights, Elk Grove, Fair Oaks, Folsom, Modesto, Oakland, Rancho Cordova, Roseville, and Stockton to buy their new Ford, used, and certified pre-owned vehicles here and to have them serviced as well. Feel free to browse our online inventory, compare features, options, and models, explore finance options, and then make the short trip to Victory Ford, located at 1059 State Route 46 North, Jefferson, OH 44047, serving the entire Jefferson, OH area.

The car salesman, Ian Pertz, made buying my car very easy. He answered all my questions and was…read moreextremely helpful in managing the details.

Bought a brand new Toyota in 2024. We received the 2 year/24000 mile free service which, except…read morefor the service dept. never checking the air filter, or topping up the washer fluid was ok. We made an appointment for the final 2yr oil change about 3wks ago. Just took the car in only to be told by the service manager that the 2yrs expired and there was nothing they could do because of "Toyota Care". The car was purchased exactly 2yrs and 4days ago! I am beyond appalled at the lack of customer service. I'm used to bad dealers and service, but this is a new level of No F's given for the customer. This is also a pretty new dealership so I'm a little surprised. We will never deal with a 'Victory' dealership. Too bad for them, because I am in the market for a car. Beware.

My truck broke down 9 miles away from this dealer. I had my vehicle towed here. Service department…read moredid there best to get parts there as quickly as possible. Ron butcher, a salesman, was hospitable and friendly to me, even though he knew I was not going to buy a vehicle from him. I feel that shows real integrity. The service department got my truck running again and got me on the road. They even washed my truck, which was not necessary, but a nice gesture.

I hit a pot hole and it busted both passenger side tires! I needed my car for school the same day I…read morecalled for services...Erik went above and beyond to find the tires for my car and get my car up and running right before class. Great customer service! Thank you Erik!

We bought a used school bus for our church in San Diego. We handled everything great, pick this up…read moreat the airport, and the bus made it back to San Diego without a problem. Thanks guys.

Awesome experience! John the Service Manager and Kiersten the Service Scheduler were amazing! Kind…read moreand courteous, they stuck with me until a difficult job was successfully complete!! Excellent service

I had a terrible experience I bought a car from them and it got delivered completely broken the…read morerear wheel bearings basically fell off, the brakes squeak every time i drive, the car constantly over heats, if I go over 70 miles per hour the whole car shakes. They said they would pay for the repairs and then I never heard from them again when I try to get them to pay for the repairs they say they will only pay half. I would never let anyone buy a car from this place.

Purchased back in Nov of 14, my 2015 Jeep Cherokee from this dealership. My dealer was James…read moreCalloway! I highly recommend him to anyone looking for a new or used vehicle. He was very informative and cared about what I wanted and was looking for in and from my new vehicle. Not only did he get me in the vehicle I wanted, but got it for me at the price I needed it to be at:) the caring did not stop there.. He has sent cards, calendar, and follow up calls to make sure I'm still very happy with my purchase! It was a wonderful buying experience and would highly recommend this dealer and the dealership!

Rob is the best!! They work with all credit types and make sure youre happy before you leave! Great…read moresalesmen and a wonderful service center.

Best place! Thank you Scott for all you do! Love my Encore! Best service in Erie! Honest…read moreservice, top notch customer service, my family and friends know how much I appreciate Scott!

Great guy family owned. Bought a car off him 3 years later still runs great check them out! U can't…read morego wrong!

When I first did my research on Reel's Auto, I was a bit skeptical since the vast majority of…read morereviews were 5-stars and I figured there was a possibility that this dealer could have bought fake reviews or paid to have negative reviews removed. I can confidently say that after visiting the Chardon branch yesterday, I have full faith that every single 5-star review is well-deserved and accurate. I visited Reel's Auto to purchase a 2016 Ford F-150 from Micheal Ostello. He was more than gracious to me and my wife, answering any questions I had about the truck. He allowed me to take the truck for a few hours up to a Ford dealership so I could pay for my own inspection. When I came back and made a reasonable offer, Micheal and Dan did not hesitate to accept it and start the paperwork process to get me approved for a loan. Before I left, Micheal made sure to fill up the gas tank (about $100 in value) and program a second key fob for me (another $400 in value). I could not ask for better treatment from a dealership, going above and beyond to make sure my needs were met. My favorite part of visiting this dealership is that it is owned and operated by veterans who genuinely care about and give back to the community. Everyone who works here are down-to-earth and more than willing to sit down and just have a normal conversation about anything as opposed to the stereotypical auto salesman who simply wants to buy and sell at a profit. From my experience, this organization is one of the most genuine businesses I have ever had the pleasure to work with, and will most definitely be coming back for any future vehicle needs and recommending them to anyone else.

What an Awful Experience. I purchased a Jeep Patriot from Adam. He he told me he was doing this…read morefor 12 years and that he can sleep at night knowing that he sold somebody a safe car Bs . Adam Told me to come up that the car had already been serviced I get there and he says we suggest you not drive it it needs new brakes that they are smoking. 4 different tires for which were all dry rotted , water in my parking light lens the heat shield was supposedly dragging and making terrible noises when I backed up. If your buying under $10,000 don't go there they treat you like what you pay for . One problem after another I've had that car less than 3 months and it's been in the shop ever since ended up paying $500 for new spark plugs and new sensor for the gas tank which doesn't work and then we're going to charge me again to bring it back up when they didn't have it right the first time they don't seem to know what they're doing up there and Adam convinced me that there was no issues and that I would no longer have to worry now my check engine light is on. Adam is very arrogant unprofessional and very selective on those they are nice to. Adam if you think my vehicle is so safe and reliable as you said they are why don't you take my vehicle home to your family for a week?! you looked me right in my eyes and told me I had nothing to worry about that I had a warranty and that everything will be okay to trust you!? you're very arrogant & fake I will be reporting you to Better Business Bureau and your loan company is going to be aware how you don't honor their warranty.