Excellent staff that care. They provide excellent customer service. They always go the extra mile…read morefor our animals. Thanks to all of you

They were very caring of our Pomeranian. Very fast at results of what was going on with my fur…read morebaby. They talked to us with every step of his care. They made him so comfortable while we decided on what to do, when we made phone calls, etc. They help us put him to rest following discussions and a time to say our good byes. They wrapped him pretty and were very discreet, respectful, and attentive about everything. Love this place for that.

Tim was very punctual. Did a fantastic job cleaning furniture and respectful of home. I have 3…read moredogs. Was very knowledgeable about dog urine on furniture and found the spots. He instructed me what to do and NOT to do when I find them (taught me how to find them too). A MUST for people who have pets. Would definitely recommend and use them again!

These guys were absolutely amazing! They showed up when they said they would. My yard looks…read morephenomenal! They're extremely professional and get the job done perfectly! I would recommend them for yard service anytime!

Jennifer is awesome with all cats and dogs...Yes cats... hard to find any groomer to do cats..She…read morehas bathed both my cats and one needs to be shaved once in awhile and has always done an excellent job..when one of my dogs had to have her eyes removed as soon as she healed jennifer did her grooming. My baby was really relaxed with her.. ..An out of state friend had a blind dog no one would groom anymore because of aggression while visiting here I suggested top notch..Jennifer did a great job on their dog and they were very happy ..she will always have my business

NIGHTMARE EXPERIENCE!…read more I am not a pet person, first experience ever handling a dog. Brought a small dog here as a favor. I arrived to the dog owner's house 30 mins before the appointment. The dog was understandably scared and apprehensive. Let him outside to use the bathroom (he didn't go) but could not get him inside using calls, treats, or toys. Could not figure out the leash or collar that included the front legs so I picked up the dog and put him in my car. Drove all the way to this grooming shop and waited 20 minutes for the lady to finish answering a customer's questions regarding their pet. Meanwhile, I am holding a shaking dog, terrified that the dog is going to go to the bathroom on me or in this shop. I wait patiently even though the dog is getting heavy and shaking because he's scared, but I have no leash and can't put him down. FINALLY am helped and am turned away for being late. I explain the situation and am told sorry we book appointments every 15 minutes and you were late. I explain the situation, that it's my fault, that I am doing this as a favor and it's not my dog, that I am not a dog person, and am ignored and turned away. Head to my car, think about all the wasted time, and the fact that I now have to take the dog back to the owner's house. Clock says 10:25am and I know I couldn't have been more than 5-10 minutes late because I was in there waiting for them to finish with the previous customer. Completely understand their policy but as a first-time customer and non-pet person entering with a scared shaking dog only to be turned away after patiently waiting there while holding the dog for a long time, I was absolutely livid. I will tell any pet owner I ever run into in Bay City to avoid this place and to send their business elsewhere. I'll also make sure I mention this story any time I hear anyone mention a pet.

We've been going to State Road since we arrived here six years ago. We've always appreciated their…read more except I went to have my trimmed. I held the cat and she trimmed his nails, and I was in the office for five minutes. They charged me $48. That is a ridiculous amount for a nail trim of an existing patient.. It's a convenient place to go, but we will be looking for a new place to go. This is a blatant example of businesses that are taking advantage of their clients.

I am so grateful to have found them. They took wonderful care for my Miss Ella. The vet got right…read moredown on floor to examine Miss Ella. She corrected the dosage of one of the medications she was on. Boy! what a difference it made. When it came time to do the right thing for her, they had a room set aside so I didn't have to wait in the lobby. They came in and talked with me and said when I'm ready to let them know. They came in and explained every step taken. They had a nice thick soft blanket for her to lay on. When the vet came in she talked softly to us. Once she was done and verified that Miss Ella was gone, I was not rushed out of the room. They let me take as long as I needed. They waited patiently. I covered her up so she wouldn't be cold and they had me leave through the back door. I will not be able to thank them enough for all they did. I have been through this many times, but never treated with nothing but respect and privacy. Thank you.

Beth and Deb are the most caring people! They truly take of your dog! The kennel is so clean!read more

Best Kennel Ever! Very happy with their service and facility! Highly recommended. Jan n Kenny…read moreMcKee

Great team of groomers here. They do a great job with my pups and the dogs love them.read more

Took my Pom in for a bath, cut & nail trim. She had a lot of thick hair & after her cut, her collar…read morewas too loose so she slipped out of it (while on her leash) while letting her potty outside afterward. First time I had ever taken her to a groomer so I didn't realize I should check her collar. But they do this for a living and should have made sure the collar would not slip over her head or at least told me to check it. With super busy Rodd St, I'm lucky she didn't get killed. It doesn't seem like they even cared about my dog so I would not recommend them. Stressed me out so bad and was very upsetting. I'm handicapped & could not chase her. I got super lucky there were 2 girls in the parking lot who caught her for me when I started screaming. Thank you to the two girls. It doesn't seem like Muddy Pups even cared about my dog so I would not recommend them. Stressed me out so bad and was very upsetting.

Very caring and accommodating. I brought my 14 y/o lab in for nail trim but she's got severe…read morearthritis and can't do the table. The groomer got down on the floor with my dog and went through contortions to get her nails cut w/o pain. Great service!

$33 for just a haircut on an 11lb. dog?! My dog was there for an hour. I should have known that it…read morewas impossible to have ears cleaned, nails trimmed and filed hair washed and clipped, and anal glands. My dog had hardened tear stain and when I asked if he was bathed the response was the his face was washed and some dogs submit more tear stain than others. His nails may have be cut a tiny bit, the were jagged and long. His ears were not cleaned out. He was scooting his bottom on the carpet 2 days later so I am sure his anal glands were not taken care of. Very disappointed with the "grooming" job that was done on Ben this time and doubt that I will ever go back.