Received an inaccurate invoice that was almost double my previous monthly bill out of nowhere (4…read moredays after receiving an email stating my bill would not change when they switched to a new system). I then had to wait on hold for over 45 minutes to speak with someone regarding this issue, and was told it was due to a system error changing to a new platform. This is ridiculous, and not the service I expect to pay to pay for, and not the service I had received while I was with Cox. 0/10, do not recommend. They were unable to issue any credits, and I remain in the dark about why on earth I was billed an excessive amount. This is ridiculous - I will be advising all of my friends and neighbors to avoid FiberFirst now and forever.

We canceled after two days because it was worse than Cox Cable and then they still wanted to charge…read more$60 and not remove the wire that they still never buried. I highly do not recommend this company and they seem like a scam service to me.

I got my DirecTV through the national corporate office and haven't had too many complaints…read more But after getting my roof redone and my dish misaligned, I called them to come out and fix it. They informed me that they wouldn't be able to come out for 6 days! 6 days that just happen to cover all of the first NFL weekend. I immediately called Technical Magic and explained my situation. They were booked solid but took mercy on this football fanatic and squeezed me in for an appointment the next morning. They were great and worked with me so I didn't miss the reason I pay DirecTV so much money in the first place, instead of giving me some robotic customer service answer.

I cannot say enough good things about Clint Hartung and Technical Magic!! We have utilized their…read moreservices for the past two years for Directv and wifi services at our downtown condo building. They are the most pleasant, capable and responsive service company that I have EVER dealt with and should be a model for other service companies. They are super responsive and easy to deal with. They will work with you until the service is perfect. In our experience, they always go beyond the expectations and provide the best service possible. Steve Torpy

Robert was very helpful and was super nice ! And he got our stuff up n running !!!!!!read more

The most unabashedly awful and incompetent pattern of customer service in the region. I was so glad…read moreto turn my modem in today.

The people at the store at super nice never had a issue with any of them the 2-3 years I had there…read moreservice. Major Con: They wanna charge people 140-170$ a month for fiber internet when you can get the same service for HALF threw another company in Omaha with a fixed price and have the same internet speeds if not better. So before anyone decide to go with Cox just know after the first year is up your price is going to absolutely skyrocket. Edit: I'm a contractor in town and Cox came into a space that I had finished to install phone lines and left a huge mess behind them didn't clean up. Cox cable you guys are so bad at your job.

Highway robbery, I had the highest Internet you could get and still the streaming went out several…read moretimes a day for over a year. Their customer support is horrendous. Cox are just that such dicks!!

A much better visit on this occasion. The staff went out of their way to review options to reduce…read morecosts and still allow for our viewing needs. Bundling internet and phone also offer compound savings. The in person experience today was great.

This was one of the most unprofessional and frustrating customer service experiences I've ever had…read more I went into this Cox store for basic help setting up WiFi after ordering online. The employee was friendly at first, but the moment I declined additional products, his entire attitude changed. He became cold, dismissive, and refused to help me with the setup he had just agreed to walk me through. Instead, he dropped the modem box into my lap, rushed me out of the store, and then pointed at me and talked about me to a coworker as I was leaving. As a young woman, this felt targeted and extremely uncomfortable. The way his behavior flipped the second I said "no" to upselling was not just rude--it was disrespectful and inappropriate. It didn't stop there. I received equipment I explicitly confirmed would NOT be shipped to me. Then I was told I had until 4/29 to return it--but I was charged $240 on 4/27 BEFORE the deadline even passed. I have documentation proving both the deadline and the early charge, so this is not a misunderstanding--it's a clear billing failure. Between the disrespectful treatment in-store and being charged incorrectly for equipment I never asked for, this experience was unacceptable from start to finish. I strongly recommend double-checking everything and being cautious if you deal with this location.

Best internet EVER!! I am getting the 2 gig service and I tell you what, I have never had an…read moreoutage. No bandwidth issues, and the cust service is out of this world

Whomever the black girl was with the wild hair and a another black girl in the passenger seat,…read moredriving on 72nd near Target, with licenses plate 693 ALLO on July 15th aronund 445p weaving in and out of traffic and almost hitting me then gets on the side of my car talking crazy SHOULD & NEED TO BE FIRED!!!!!! The fact that you are in a company vehicle and driving like that, you don't deserve to be on the streets or have a job. DISGRACE and im sure you're in your 20s which also explains a lot!!!!!!

Direct tv has been awful to work with we switched to another carrier and have spent two months…read moretrying to get them, direct, to correct an overpayment still no money and they said we should have it in 21 days Will never recommend them to anyone

Over charges it's customers Okay, here we go again with…read moreATT&T Direct Tv over 8-months I was over charged by 292.86. Our original agreement was 85.73 per month that turned into 93.98 per taxes they said but ten again it went up to 96.05 per month. Therefore, nothing changed on my end so, I talked with them and they assured me this was the real price. Never the less, over the last 8-months I didn't keep an eye on them and was over charged 292.86. I just can not understand why we must closely monitor this company to be treated fairly. Please investigate this issue and let me know. I called this company many times and was disconnected as I was being transferred to a supervisor; after over and hour each time waiting.

I went in to grab a WiFi extender pod and it went very smooth and quick. The greeter met me within…read moreseconds of entering and asked how she could help. Explained what I needed and she looked up my account and explained the charge and guarantee to return. I was in and out within 10 mins. Product was easy to install and went great!

This Cox site gets really crowded during the lunch hours. From 11 am to 1 pm, expect to wait 30…read moreminutes or longer. At least, the chairs are comfortable, and the restrooms are clean. Once someone calls your name, things start to move for a positive conclusion. At Village Pointe, there will be no issues with parking here.